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January 2024 by Scott Wheeler
Great store, well organized, helpful staff. Good place to shop for jewelry especially if you have a penny's card. Lots of sales and specials.
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January 2024 by Invictus Maneo
Nice selection at an affordable price
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December 2023 by Kimberly Morton
Vicky from Frederick location was kind to everyone, co-workers and customer.
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December 2023 by Angel Lebron
Wonderful place
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September 2023 by Kerri Lane
Totally impressed. We have not been to a mall or JcPenny in years. We were pleasantly surprised with the selections and quality. We did all of our vacation clothing purchases in 1 spot.
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September 2023 by carrie Zimmerman
Fantastic - needed to hop in very quickly to geab an item and Letitia quickly pointed me to where the item might be. Found it and she ushered me to the register to check out.
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August 2023 by Meghan Quinn
I can always find something at Penneys. I also frequent the salon, Missie is great!
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July 2023 by Anthony Brady
Prices are extremely high and almost no staff, you have walk all over just to check out. I can see why they are going out of business, this used to be my go to place for good clothing and bargains, not anymore last time I even bother. They lost a whole family of customers and really do not care.
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June 2023 by Manjosh Sidhu
Was trying to get a coupon worked, and the lady and a manager had a fit. It was expired but instead of managing it well they ended up ridiculing the customer. Pretty Much all of the JC Pennys are closed. And, they should close this down too if they can not treat a customer well. Should not even give them a single star.
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June 2023 by Elizabeth Abell
The absolute worst! The order online pick up in store option is awful. This is the second time I had a bad experience I am taking my business elsewhere.
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May 2023 by Robert Olds
Pro?Clean store.The clothes selection was great. This is where I buy my dress shirts as they have button-down on the shelf.Very friendly, helpful staff.Good pricesCon?Checkout lanes were limited.
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May 2023 by Julie E.
Beware if you are ordering from JC Penny. They use LaserShip and bottom line I never got my two pairs of shoes that I ordered. From the beginning LaserShip gave me the run around. First they said they didn't have my address, I provided it. Next they said tried to deliver and I wasn't home which was not true and verified by my ring camera. Next they said package delivered and again no package and ring camera verified they never showed up. Called Penny's and was given the run around. No refund or new order shipped to date. Bottom line don't order from JC Penny. You might not get your merchandise or a refund. Hopefully Penny's will wake up and realize that they will lose customers if they continue to use an unreliable shipping company .
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May 2023 by Kevin J.
I don't believe they deserve a one star rating. Previously had a bad experience with Jcpenney a few years ago and since Mother's Day was coming around, decided to give them a try again. NEVER AGAIN! I ordered a new ring and bracelet for my wife, and the bracelet shows up broken. Not enough time to get a new one so I return it to the store for a refund. The ring I'm still waiting on, however I get double charged for it and calling customer service raised my blood pressure even more. The lady says that happens because it's about to be shipped but not a good reason why I'm charged twice. Not that it matters to them, but I'll never shop or order from them again.
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April 2023 by John Osbon
Had to search the store twice to find an employee who couldn't help as it wasn't her department. She said she would page someone to help which she didn't do. As it was I never received help. Seriously short staffed. In the time I was there I only saw four employees one at each of the Customer Service desk (one on each side of the store) and two stocking. Dismal just dismal.EDITED POST to add Location.Thi was the Hagerstown MD location, not the Frederick MD location.
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April 2023 by Joy Pryor
This store was once a great place to shop. That hasn't been true for the last 20 years. It's unappealing to the eye and no longer has attractive clothes.