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March 2024 by Ayanna Coleman
Hunter provided excellent customer service. He was very knowledgeable, and very enthusiastic to provide excellent service to fit my rental needs. His active listening allowed him to provide quality service, and resolve a pre-existing error. Hunter should definitely be recognized for representing Hertz effectively. Thanks Hunter, you've been great!
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March 2024 by Evelyn Delcid
So I am really definitely dessapoint to my rentar car an this company I rent a car for 9 days because my truck was an still an the shop so I returned the car today like I was happy with the car because was the car I want nice 2024 Camary loved but today went I returned like 1:45 was I guy I don’t know his name I whis yes dark men not really polite an costumer service he was helping another lady he seeme come in never say anything to me hello oh anything I will help an the minute nothing I ask the i wana use my coupon from my job to see if I can extend the car to keep to the end this mont but he never get anything fix so I end to not get the car then I ask look like they charge double an one card an the other to 204 from an 404 from the other really sad ? whit this experience hope the manager can fixed the his bad service wow
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March 2024 by Cannybird
I called them to check if they have any Teslas and I was told they don't have any, they don't know their own schedule that when will they have the cars returned, the woman who spoke to me was not interested to talk to me at all. Hertz is a scam.
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March 2024 by Conta Google
They do the answer the phone. Avis does.
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February 2024 by Shoja Nabavi
Great experience. Hunter was absolutely fantastic. Thank you so much.
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February 2024 by Mercedes Nicole
Unless you like your money being stolen from you I wouldn’t rent a car from here. I was in a hit and run accident and got a rental for a week originally but had to add a additional week because my car wasn’t finished yet well between my insurance/auto repair place they covered between 5 days so I was suppose to get money put back into my account well I waited until after the holidays and I called Kira or Akira and she told me that the money was sent back to my bank so I called my bank and they said they have no transaction of a deposit with the amount…ok so I called back and Kira or akira wasn’t there so the young guy took my number and my name and said he would have her give me a call back. Waited 3 days nothing so I called and it rang and rang so I called off my boyfriends phone and they answered first ring but once he heard my name he had me on hold for 30 minutes until they closed while they sat inside on their phone so it’s now January and I won’t be getting that money because it’s he say she say long story short rent a bicycle before you come here
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February 2024 by Monica Smith
I needed a rental suddenly for a funeral I have to attend. From my initial call with Akira, and reservation check-in with Hunter and Brent was great. I needed a mini van, and they were able to get me a great price on the base pay. It's always good to be a Hertz Gold member to get the purks or AAA. Thanks again for your efforts as a team to get my family to our destination.
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February 2024 by equesia pitcher
Hertz does not service their vehicles.I had to exchange vehicles 4times due to issues.Hertz should service their cars more often,it’s a safety issue .However the employee there were very helpful,however it is very frustrating.Who wants to have to take their rental car to get service????♀️That should be done before renting.We pay to drive the vehicle ,not to service
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December 2023 by Christopher
Just had to rent a car due to an accident that was not my fault. They had no other car than an electric KIA niro. Extreme inconvenience for me due to my commute to work is almost 50 miles one way literally had to charge it for nearly an hour every night I had it. I then totally forget to take my Ezpass out of my car so I saw the plate pass in the rental I got, why not use theirs. They charged me $104 to use it a grand total of $6 going in and out of Baltimore once. Never using Hertz ever again. I even tried to get a new rental car for for the weekend they said a new fleet would be available the Friday, that didn’t happen so I was stuck with the electric car for another 2 days spending 15$+ every time I charged the damn thing. Electric cars are worthless.
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December 2023 by Han Zaw
I am a long time Presidents Circle member and almost rarely review. This is the 4th time in the last 3 years they have proactively attempted to cancel my reservation due to their internal inventory not matching what they have available online. However, it’s never when I pay full price and always randomly when I score a ‘deal’. It’s a bait and switch tactic to receive more bookings and hope the customer is fine to accept the change. Never again with this deceitful practice at this location. The enterprise and Avis locations offer superior customer service in this area. As someone who rents a car a more than 50-60 nights a year, this location will never receive a booking from me again. What’s the value of loyalty when you can’t even honor a confirmed reservation.
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September 2023 by Summit Singh
They like to rip you off that's it they think rideshare drivers makes millions of dollars in a week....they charged me 1700$ in a week where my rental for a week is around 400 and remaining charges does not have any clear picture of why they charged me like 900 $ for nothing and when I called customer service they say it's your weekly charge for your car...I will suggest to let them know what for they are charging you and how much cause this is definitely a hertz scam for us...especially for rideshare drivers who come up with good hopes...and makes nothing with that...
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September 2023 by Sumeet Singh
They like to rip you off that's it they think rideshare drivers makes millions of dollars in a week....they charged me 1700$ in a week where my rental for a week is around 400 and remaining charges does not have any clear picture of why they charged me like 900 $ for nothing and when I called customer service they say it's your weekly charge for your car...I will suggest to let them know what for they are charging you and how much cause this is definitely a hertz scam for us...especially for rideshare drivers who come up with good hopes...and makes nothing with that...
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August 2023 by Jared
Extremely frustrating and poor customer service. I wouldn’t ever come back here to rent a car even if you paid me to. They refused to accept money because it wasn’t on a credit card, even when I had a secondary card to present and a valid form of payment, the man at the counter was naive in offers that hertz is involved in and I wouldn’t recommend working with him.
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August 2023 by ryan wheeler
This hertz location is the worst for being understaffed and never picking up the phone. The employees are 100% not the problem it's more staffing issues which branch management needs to fix or find a new occupation. Wait times are long and can't be helped. Employees are 100% professional and I've never had a issue from them.
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July 2023 by GRACE BEST
Had a rental from them, I had extended the rental but the online system is flawed. They put a hold on my card for the amount. The system did not update. They have tried to get additional funds everyday totaling over $1000. Car was turned in after they threaten my with legal actions even though I still had 2 more days. After the car was returned I am still getting threats of legal action and they are still trying to get more money off my card. Was on the phone over 4 hours yesterday and now again a second day because of threats. Plus the over charge and my money has NOT been release.
