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“Lou and Cam saved the day!
I had been searching for years for a rooftop tent for my truck, and I finally found one on Facebook marketplace. So I went to go meet the seller and it turned out we needed additional hardware to make it work for my truck, and I had to get it that same day or he was gonna sell it to someone else.
So I sped over to the nearest hardware store that I could find, and when I arrived at Lowe’s, I was treated with incredible care and a sense of urgency to get the job done by many different employees, but especially Lou and Cam. These two went above and beyond, not only find the correct bolts that would work for my rooftop tent and truck rack, but you could sense that these two genuinely liked what they did at their job.
They showed a sense of urgency as well as genuine interest in my project, and they even went above and beyond to help me remove a stripped nut from one of my bolts, which involved taking a hacksaw to the bolt.
I was able to get the rooftop tent installed flawlessly, and I would definitely rate the store and its employees 10 out of 10. I know that I can trust on people like Lou and Cam whenever it comes to an urgent project.
If any management happens to see this, these two definitely deserve a raise and to be rewarded for their efforts. Good job Lowe’s!”
“I went to the Lowe’s garden center today to buy a bag of EZY Straw. The sales associate, Marc, was so helpful and courteous that I must say he is an absolute credit to Lowe’s. Not only did he show me where the product was, Marc would not let me pick up the hay and seeing I had no cart, he quickly got a cart and loaded it for me. Truly a great experience that makes it a pleasure to shop at this location. Well done Marc!”
6:30AM - 4:30PM
5748 Industry Ln, Frederick
Hardware Stores
“Received top notch service from an employee today named Joanna who helped me purchase a microwave for work. She was amazing and truly goes above and beyond for customers.”
“Excellent customer service. I went here to buy some appliances after trying to buy some from Lowe's and having a bad experience there. The lady who assisted me in appliances was very kind and very helpful and patient at Home Depot.”
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
Hardware Stores
“Nice clean store was able to locate what we needed plus with our purchase we were able to get a free gift. The staff was very friendly and helpful overall we shall be using this location more often.”