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August 2024 by Susan D
Well, after being with the agency for many, many, many years an autopay on our car insurance policies was missed during the time I was receiving treatment for cancer. I did not receive any phone calls or emails and the policy was terminated. I actually did not find out about the policy being terminated until I received a text message from a collection agency. Not only would they not accept payment and reinstate the auto policy, but our home owner's insurance nearly doubled as a result. (it went from $2800 a year to $4400) You're not in good hands with Allstate, you're just a number and they dont give a damn.
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March 2024 by Jessie
Overall I am just disappointed and frustrated with my interactions with Greg Smith's team. I have been with this agency for 3 years and have been let down each time I engage them. First they keep getting the details about my house incorrect and dozens of attempts to update the file go unanswered or with unfulfilled promises to make those corrections. Second, my spouse's car was hit by another car in a minor fender bender and just was asking for advice on what process to go thru since the other person was at fault. The agent did not return any calls or answer the phone. Third I wanted to use my car roadside assistance for a jumpstart (covered under my policy) but the wait time for a truck in town was 2:46 minutes - I ended up calling a truck myself and they arrived within 30 minutes so why the extended delay Allstate? Overall I am just disappointed and frustrated with my interactions with Greg Smith's team.
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March 2023 by Ronda Moss
Had allstate for over 25 years no claims called because premiums we're to high they stated there was nothing they could do switched insurance companies saved over 700.00 dollars.
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January 2023 by Matthew B.
Worst Broker Ever. I got a new home.. they let the homeowners policy cancel rather than calling me to let me know that the escrow company did not pay the premium.I called to find out what happened... they blamed ME?!?!
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August 2022 by Santiago Ron
After 11 years the company change the agent and the new people don't have en of knowledge and plus is so rude that is why I cancel my póliza of insurance
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September 2021 by Donna P.
Beware of this Allstate office! They are extremely dishonest and unprofessional! The so called "person in charge, Chrissy", was told by me to not use a credit card that was used for a 1 time down payment for a family member. Come to find out, the card may have been used again, without my permission, even though the policy was canceled. So of course I called wanting to speak to "Chrissy, and was told I am not to call the office or show up there or she will file harassment charges. Seriously?
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April 2021 by Robert Tabaka
Greg & Patricia are and excellent Team
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October 2019 by Ashley Haby
Excellent agent who takes pride in customers and customer service!!!
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September 2018 by Eva DeVries
David was great. He gave me great advice since I am a first time home buyer and needed to insure my home and auto! Quick, fair rates and friendly service. 10/10 would recommend.
