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December 2023 by Kyle Whitehair
We gave seen that this Vet has gone downhill and today experienced the same. After my wife schedan appointment we got off work early to get the boys over there only to be told we did not have an appointment even though we tasked to them over the phone, unfortunately my wife could not remember who she talked to. But after other mishaps and just ignorant staff we said enough is enough and canceled our insurance with them. What I found funny and goes with some 1 star people on this review site is we talked to the supposedly "front desk manager" lol and nothing to try and rectify the situation and not talking money just anything.. squeeze us in, reschedule etc. Nope just ok glad to lose two pet plans (insurance) and customers. Great business model. Don't take your pets there!
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November 2023 by Eric Engelberg
This is the second time we left our dog in their care, this time for a week. They have a wonderful facility and the staff are amazing. Greenbrier is caring and responsible to our pet and to our family.
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September 2023 by Patty Smith
My german shepherd and beagle/shepherd have been going to Greenbriar since there were puppies. They were trained there and spent many days in day camp. The management has changed and a huge turnover of employees. I have seen this place when it was top notch to what it is today. There is no communication between the day camp/boarding to the front desk. There have been several times I am told something about visiting day camp and then when I get there they tell me I need a shot or doctors note, blah blah. My vet had sent them to them several times. But no one communicates. Not to mention from x employees the conditions the dogs stay in when they board. After 9 years we are done with this place. If you love your dogs, Please don't take your dogs there.
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September 2023 by John Gulen
After a two-week "hotel stay" (we were on a trip), we got our dog back wrapped in a blanket with quite bad bedsores. He was traumatized and neglected. (On the positive side, he was treated for his infection and constipation. This was also communicated to us.) But overall, he was in a miserable shape when we got him back. In conclusion, he was definitely not mistreated or anything. Not totally ignored either. But clearly not "cared for" either. Totally unacceptable for a veterinary hospital.
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August 2023 by Ben Dugal
We board our pup here and they always make the experience as painless and smooth as possible. I love that they handle all needed testing and vaccination on premises! If I had one suggestion, I really wish that they would implement a service to get a daily report or pics of our dog while boarded.
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June 2023 by Nancy Ramirez
We love this place for our Scottish Terrier Grooming,really nice and staff very kind.Highly recommend
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April 2023 by N R
GPR is the best! I just read a review about thier outrageous prices and quite frankly, our experience has been the exact opposite? And, as a matter of fact, when we picked up our pooch (Rock) following his last stay, we were refunded an entire day based on the time that we arrived, how great was that! I know that there will always be people that will complain, nit pick, bash, etc. ... but our experiences have been nothing less than superb! Our pooch isnt the friendliest, but he has grown to feel comfortable with the staff, and they are more comfortable with him. I would recommend GPR to anyone! They send reminders, they will work with you to find the best possible solution for you and your loved one(s). And they have offered numerous discounts, all without asking!For our family, the cost is not an issue, when I know that our pooch is being well taken care of. And, in comparison to other facilities that offer boarding, their prices are very competitive for the level of cleanliness (the facility is spotless all of the time .... immaculate) and care that you receive.Lastly, the staff, from the front desk, to those persons that manage those that board are outstanding! Everyone is ALWAYS super pleasant, knowledable and helpful.
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April 2023 by Briana Carmichael
I am so incredibly thankful for Cal and Jaclyn in the training department. They met me with empathy and understanding when I was at my wits end with some of my 7yr old dog's new and unwanted behaviors. I went into this with some dog training experience and a lot of frustration. Without being condescending or patronizing, they met me as a team to help me remember how much I love my dog. He isn't perfect but we're making such incredible improvements every day.Today, we could watch TV with dogs on it without barking and subsequent tears.Thanks Cal!
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March 2023 by Jennifer Walker
We have been using Greenbriar Pet Resort for doggie daycare, boarding, and grooming since 2020 and have always had great service, and our dogs, Happy and Graci LOVE going there! The staff is always friendly and makes us feel like our dogs are the "cream of the crop." I would recommend them to anyone that wants to keep their dogs happy and socialized.
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February 2023 by Marlene Shupe
The staff is very friendly and very knowledgeable. Oreo loves doggie day camp and all the girls there and all the vets and staff.
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February 2023 by Dr. Rebecca Wagner
Rude, uncaring, unethical!!I’ve been a client and taking my dogs and cat more than 10 years . I have to travel quite frequently and haven’t complained about their outrageously expensive boarding fees, more than $100 a day ! They also a supposedly give you a free bath after boarding but they always charge me $75 to bathe my dog and I haven’t complained. I have paid them several thousands of dollars over the years. Then they reduced their hours from 7am to 7 pm. To 8 AM to 6 pm and then only a half day on Sunday. Now they can no longer accommodate those of us in healthcare, treating patients with urgent needs. They’ve instituted penalties for pick ups more than one minute late. Their customer service is horrible. They don’t care about anybody but themselves and their bottom line. Their core values are being unethical, rude, and lack of compassion
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January 2023 by Sam Payne
I have boarded my dog here for years. This past time I boarded her for my wedding in September. Two days ago I got a call saying that they still had her on their board and that she was checked in. They needed to confirm the card on file which is fine. Amongst the wedding craziness I didn’t even realize my card wasn’t charged. HOWEVER, if she has been checked in and on the board for two and a half months, how did no one know she wasn’t there sooner? Who has been feeding and walking the random dog listed on their board? This makes me feel very uncomfortable bringing her there again if the staff didn’t notice until December that she wasn’t there. A new boarding facility is definitely in my future.
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December 2022 by Tracy O'Dowd
I am so grateful to the team at Greenbriar Veterinary Hospital & Luxury Pet Resort. My own dog is an Azawakh/Basenji mix rescued from Chad, Africa. He is fear aggressive & sometimes hard to handle. The vet team and the kennel team are amazing with Duke. The kennel manager, Lauren, has taken it upon herself to spend time with Duke and build his trust when he is there. She also makes it a point to spend time with him and even sit in his kennel with him.My cat, Rocky Balboa is a rescue from the streets of Dubai. We knew when he arrived in the US that he has previously had an anaphalyctic reaction to an antibiotic used to treat a herpes eye infection. On his first visit at Greenbriar the vet was certain to flag the antibiotic in his chart so that he was never prescribed it. She also did a very detailed analysis of the scarring on his eyes from the herpes infection.Unfortunately, Rocky's health issues continued and the vet team suspected a rare & serious birth defect called portosystemic shunt.They referred Rocky to specialist vet for a complete diagnosis & surgery. They remain in contact with this vet.I also volunteer in international dog & cat rescue. I've had to bring in new rescue animals for symptoms, and the team is always cognizant of issues of animals coming from certain countries, as well as the trauma of long international travels. They treat with both issues in mind.Please note that I don't single out a specific vet because I've worked with every single one of the veterinarians and they are all EXCELLENT! They collaborate and always go the extra mile!Finally, the front desk & incoming call team are amazing! So professional yet fun & personable!These people are angels on Earth!
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October 2022 by Lori Nugent
Always have had a pleasant experience- my dogs love it! customer service friendly - when I get my pups back at the end of the week and they want stay instead of going with us- I know they had a great time!! Highly recommend! ❤️
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August 2022 by aaron wade
Very thorough and detailed explanation of our animals needs. Provided necessary action to prevent the possible escalation of a medical issue. Been great each time we go.
