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September 2023 by Ashley Wastler
Never had a problem with my first couple orders previously. Until this time when I ordered the fried chicken, I called it in days prior because it was quite a lot for a huge party at work. There chicken is delicious but the workers suck. Anyway they had the amount we ordered wrong and pick up time was incorrect. So we ended up not picking it up at all . They were very rude about it as well. They tried to tell me that the pick time that I told them we had , was wrong and they never have that time available for pick up . Which that is a absolute lie because I picked up the same order myself 2 times before that at that exact time. I hate liars and especially the people who think they know what they are talking about when they don’t have a clue.
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September 2023 by Google user
Never had a problem with my first couple orders previously. Until this time when I ordered the fried chicken, I called it in days prior because it was quite a lot for a huge party at work. There chicken is delicious but the workers suck. Anyway they had the amount we ordered wrong and pick up time was incorrect. So we ended up not picking it up at all . They were very rude about it as well. They tried to tell me that the pick time that I told them we had , was wrong and they never have that time available for pick up . Which that is a absolute lie because I picked up the same order myself 2 times before that at that exact time. I hate liars and especially the people who think they know what they are talking about when they don’t have a clue.
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August 2023 by Michael A Firebrand
Absolutely no value whatsoever. I online shop through other outlets
questionable practices, lack of value and security.
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July 2023 by Matthew U.
On one of my many trips back home for the month long birthdays I had to attend I needed to stop and pick up a gift card or two. That is basically why I stopped here. Honestly, I had no idea that Giant Eagle reached this far. I was shocked when I found one in Bedford, PA, but for one to be here, it threw me.This Giant Eagle is part of a larger plaza, I guess you can say that it is the anchor as it is by far the biggest retailer in the plaza. Parking is ample and can make for a quick entry/exit.Inside it is well organized and everything appeared to be stocked. I didn't look around too much as my mind was on gift cards only. I went straight to that area and started to browse.I have to say, they had a fine selection of gift cards and made choosing one a bit hard. I circled the display a few times before honing in on one section and then stayed there for a few good minutes having an inner debate on which gift card would be most appropriate.Once the selection was made I headed for the registers. Made sure to scan my rewards card and was out the door.
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February 2023 by Kelly A.
I have one criticism for GE. This grocery store, to my knowledge, is the only one that doesn't have hand baskets or small carts for their customers. I've seen elderly people lugging these large carts through the store. Come on, guys! Get some hand baskets and small carts.Spend some bread on your loyal customers!
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September 2022 by Joseph L.
I've gone to all the major grocery chains in Frederick, and this is my favorite. Most items here are reasonably priced, including the fruits, vegetables, meats, and seafood. This Giant Eagle likely has the freshest fruit and vegetables at the lowest price in all of Frederick, and I get mostly all my produce here. They have high quality items in every department. The only caveat is that their selection appears limited to me. It would be better if they had more variety to choose from. This store could really benefit from a fish fry service at their seafood counter. Hopefully they start such a service. The sushi is pretty good, and I have yet to try the catfish that I was oh so tempted to buy the last time around. Nice store, nice people, nice food, but could benefit from greater variety.
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June 2022 by Michael K.
It is what it is. The produce and BAKERY are dynamite. The Pharmacy is even better. The selection is great. You get 20 cents off at GasnGo for every $100 spent.
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November 2021 by Devon McNeil
I LOVE THIS STORE AND THE FRIED CHICKEN AT THE DELI BUT.....AS OF 11/20/2021, THE CORPORATE OFFICE OR WHOMEVER CHANGED THE GREASE AND THE FLAVOR OF THE CHICKEN. IT'S NOT GOOD NO MORE AND THOSE BLAND FOOLS NEEDS TO BRING BACK THE FLAVA...PERIOD!!!!
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October 2021 by Mari M.
Going downhill in customer service with cashiers. The cashier. who I had never seen there before actually fought with me in the cashier line and told me I am not here to please you. That is fine there are plenty of other markets in frederick. Needs improvement.
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July 2021 by Shari Nakamoto
Good staff, fresh food, great selection.
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June 2021 by Brandy W.
Definitely better places to spend your money on groceries. I'm not from around here, but having spent 2 weeks here and many weeks over the course of the last 15 years visiting my in-laws, I've had a chance to visit the local grocery stores. This one is right on the Golden mile so it's super convenient, but it's also really hard to get to when you're not already stuck in traffic. The interior is huge and the selection seems large, but it looks ill-kept and the workers weren't super friendly. The flowers I purchased rang up incorrectly and instead of taking my word for it, the worker had me march over to the flower display with her for me to point out their "everyday price" that wasn't even a sale, but rang up $2 more. The flowers were beautiful and a decent price, so I guess that's definitely worth a star or two, but when we walked back, the cashier started yelling at a lady who now took over my register and charged more to my tab-- that could've been eliminated, but that's how it went. Made me feel a bit weird having to barter for the everyday price and it also smells terrible, like another person mentioned-- like fish or something unpleasant.
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May 2020 by Sherri Hirsch
I tried to corporate about my complaints. they did not care. I spoke with Matt and Dave managers at 7th street about my concerns. They did not care. Gaint Eagle needs to learn about customer service.
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April 2020 by Martin S.
Contrary to popular belief, I really don't like to complain but there are so many businesses out there run by idiots, I feel compelled. First off let me say that Giant Eagle is by no means a bad supermarket. Their produce department is top-notch. They also have a wide variety of products at decent prices. It's just certain store policies that just make you want to scratch your head. For instance, in order to use the automatic scanners, you must apply for a Giant Eagle card. This is the only supermarket chain that makes such a requirement. They only just recently allowed you to enter your phone number should you forget or lose your card. Prior to that, you had to queue up at customer service and order a new card. Kind of defeats the purpose of saving time by using the auto scanner doesn't it? The card clips onto your keychain. Most stores give you a card you can carry in your wallet. I own two cars. My second set of keys doesn't have an advantage card. No problem, I'll just order a new one on the Giant Eagle website, right? Wrong. The only way you can order a new card is over the phone. This way you get to wait on hold for 40 minutes while customer service attends to other customers....Smart. Again I don't mean to complain, but it just comes down to common sense. P.S. I agree with you, Angela. Where are all the damn hand baskets?
