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September 2024 by Shawn
Before going into the dealership, I had the privilege to have Wade as my salesperson. His Manager Brandon worked very hard for me to get approval from Volkswagen. Brandon spent lots of time on the phone trying to help me. On, Saturday 8/31/2024, after getting approved, Wade came to my home to pick my son and I up because we did not have a car to get to the dealership. I live approximately 30 minutes from this dealership. I greatly appreciated this. Wade was kind to my son and me on the way to the dealership. He continued to make my son, and I feel comfortable at the dealership.
We arrived at the dealership and waited for approximately an hour to go into the Finance Office. During this time the dealership had closed but Wade stayed with my son and I until finance was ready for us. Brandon came over and introduced himself as well as John (Finance Person). Even though the dealership was closed Wade continued to be patient and make my son and I feel comfortable.
Here is where the 1-star review comes into factor. Wade walked us over to the Finance office. John (Finance Person) seemed bothered because I wanted to look over my lease information before signing. I looked over the lease contract and noticed a fee of $500 for an add-on. I asked John what the add-on was, and he said it was free. The contract clearly showed it was $500, so I was paying for it. I told him I did not know what it was, and I did not want it. He said, Brandon explained this to you six times (Ignorantly, while talking down to me as though as I was stupid) and that he was putting it in the deal. He said to me that the payment we agreed to had not changed. He said if you do not want it, he would add $500 back onto the car. I felt very uncomfortable. I felt the way he spoke down to me was like take it or I will add it onto the car and remove it or get out. There is no excuse to ever feel uncomfortable at any business and be talked down to. I told him, I wanted to go home. My son and I walked out of the finance office and since the dealership was closed, we stood by the front doors inside of the building. I called Brandon and told him I needed a ride home. I explained to Brandon what had happened, and John started yelling over to me while on the phone. I am not 100% sure what he said but I let him know I was not there to argue. Brandon prior told me that if I came into the dealership and if I did not leave without a car, he would make sure I got home. This was not the case. Brandon refused to give us a ride home. My son who is 11 years old and I were stuck outside of the dealership in the pouring rain. I live approximately 30 minutes from this dealership. My son was in tears crying because he did not have a way home. I had to call my dad who lives over an hour away approximately to pick us up. I am posting pictures of outside the dealership so you can get a better understanding of the time of night along with the pouring rain.
Before going into the finance office, my son and I were creating great memories together of how customers should be treated at a dealership. The experience was exceptional before going into the finance office. I would never buy from this dealership personally because of how John treated me. However, after the dealership was okay with allowing my son again who is 11 years old and I to be left stranded, I wanted to post a review and share my experience. They not only lost my business, but they ruined a great experience for my son and me.
A great customer experience is from the start to the end and this dealership failed to deliver that experience. There are many other Volkswagen dealers to get a car from. I would never recommend this dealership to anyone.
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August 2024 by Lois Ford
Easy to schedule, a ride back home while service is done and video showing all is well at this time. And… James gave me my $35 a day early from September 1. Thank you ver much!
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August 2024 by Jake Shrek
Always a good experience getting my cars serviced, quick and honest techs.
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August 2024 by Tracy Kursch
I am very disappointed in my experience with Fitzgerald Volkswagen Frederick. I reached out to the service department to inquire the price of a synthetic oil change for my specific vehicle and was quoted $89.95. When I picked up the vehicle I was charged $180.00! I was told this was do to my car needing an extra quart of oil. Needless to say I will not he returning for future services.
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August 2024 by yJohnnie Stewart
Excellent service, polite and professional
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August 2024 by Sharon Discavage
Service was done quickly, facility was clean and people polite.
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August 2024 by Manuel De La Rivera
Great place,exelent people,very friendly and professional, happy with my new ID4,Gorge was very attentive and a very good salesman, I got the best price ? I recommend this place
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August 2024 by Dustin Wolf
Great people, organized service center, but prices are high even though I’m part of their loyalty program and get $70 towards every oil chnage
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August 2024 by Bridgette Goldman
All of the staff I had the pleasure of dealing with were absolutely amazing. Every one was very professional, courteous, and very helpful. At no point in my experience did I feel like I was being pressured into my purchase. Team was incredibly understanding when a situation occurred and I needed to push back my appointment several days. I liked this crew so much I purchased the maintenance package for this location, even though they are almost an hours drive away.
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August 2024 by allie miller
Had such a great experience. They understood what I wanted and was able to give it to me. I loved how they worked with me. Loved the car that I got.
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August 2024 by Alexandra Lawrence Cano
They are always kind, courteous, and do a really thorough inspection and send videos of any problems with the car.
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August 2024 by Shereen Hani
absolutely no. George quoted me “$4000” to replace and reprogram a bcm. I asked for a breakdown and according to him the bcm itself was $2300. did my own research and the bcm cost no more than $700. I asked for the part number of the $2300 bcm and he “couldn’t find” that one anymore. i also paid $270 for a diagnosis and he wouldn’t email me an official report. ended up towing my car out of there asap before they charged me lot fees and I got a new bcm for $600 instead of the $2300 they claim it was.
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August 2024 by Wendy Dubois
Fitzgerald Volkswagen provides excellent service. They are always on time and the people are wonderful.
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August 2024 by George Badame
Fixed problem ,thank you
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August 2024 by Kevin Goines
Great service and communication! They do their best to make sure you are informed and treated like a highly valued customer!
