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September 2023 by Haley H
Not the experience I had hoped for. Shelly R. was very unprofessional, uncaring and dishonest. After needing a new car I went to Fitzgerald on recommendation. Debra, the salesperson who helped me, was great! We found me a 2019 Ford Fiesta with a good warranty, and discussed the current hiccups it had (the interior of the car was covered in hair and the seats needed cleaned. The front end was loose and the knob on the radio was not working properly.) She told me she was making note of these things, and that they would schedule time to get them sorted out, all I had to do was make an appointment and come back. When finishing up, Shelly was doing my paperwork and despite me saying “please ONLY run my credit through Patriot Federal, whom I usually do loans through, and if they kick it back we can go from there.” she ran my credit through FIVE different companies. She also snuck in a buyer protection program that was not labeled as such, which I wouldn’t have caught if I would not have asked the financing officer what the $1k+ extra charge was. When it came time to get my car fixed up/sorted out like we had agreed on, she proceeded to tell me that I had bought an AS IS car. I did not! I had to send her photos of the signs from the windows to show her it was not as is. Once I reminded her we discussed the car issues before I left the lot, she proceeded to tell me that it’s not her problem after I drove off the lot. So much for integrity, I guess. She finally agreed to fix things and get them cleaned, but kept saying that she was “doing [me] a favor” - it’s not a favor to do what you already agreed to doing. When I got the car back, the seats were still disgusting. See photos. It took going to a COMPLETELY different Fitzgerald for my seats to finally get cleaned. Thank you to Brian Butts at the auto mall. All in all, I came here because Darcars sold me a lemon and hoped for a good experience. All I received was a woman who completely ignored whatever was not convenient for her.
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August 2023 by Lois King
Leon Johnson is amazing!! He worked magic to get me want I wanted. He didn’t try to oversell and kept in price range I wanted. Very friendly and overall great experience. I will be handing his business cards out like candy!!
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March 2023 by Tonya J
I received 5 star treatment from Mr. Eric Cook at Fitzgerald Used Cars. Mr. Cook worked with me to find a vehicle that would suit my specific needs. All of my questions were answered by Cathy the manager and Mr. Cook. Financing went smoothly with Lou she presented me with different options. Great service from all that I personally encountered.
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February 2023 by Julie Greenberg
The manager was great, and she made a very bad experience at another Fitzgerald into a fantastic experience, and I got the car I wanted I would definitely visit this dealership again
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January 2023 by r j
Last night I purchased my beautiful Mercedes Benz from Fitzgerald. My sales rep was Leon Johnson. He was absolutely amazing!!! I will be recommending him to friends and family for sure. No matter the situation, he will make magic happen! I was truly impressed with Leon Johnson. Highly recommend!!
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December 2022 by Lea McDowell
I had the pleasure of working with Leon, who was able to secure me a fantastic deal on a wonderful vehicle. Leon is personable, professional, and committed to helping get the best deal on the best vehicle for the person he’s helping. The rest of the staff are all great and hardworking as well. I would absolutely recommend this working with this dealership. 10/10!
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October 2022 by Toniann Pecora
Leon “Wayne” Johnson is an amazing salesman. He not only kept me informed throughout the whole car buying process, but personally drove the car to me since I lived two hours away. His professionalism, personality, years of experience and great sense of humor are one to remember! I RECOMMEND Fitzgerald Auto Sales and Leon to anyone looking for an amazing and honest car buying experience!
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September 2022 by Dominique Williams
Mr. Leon was very professional and polite. Also, he was very patient with me and reassured me that he help me which he did. MR. Leon also listened to what I wanted and got me a car within my price range. He was also very upfront with me from the APR to the monthly payments. I couldn’t have asked for a better salesman. I really appreciate the help. I really needed a car and that’s what he got me. I walked out with a car the same day. I came in nervous because of my situation, but I walked out happy. Thank you so much.
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July 2022 by John Hughes
Sales team is great.Service team on the other hand...Can't fix a leak in the trunk of my cruze.Here are a couple of photos from from this week after it had been "fixed" twice.
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May 2022 by Djian Doll
Mr. Leon was very professional and polite. Also, he was very patient with me and reassured me that he help me which he did. MR. Leon also listened to what I wanted and got me a car within my price range. He was also very upfront with me from the APR to the monthly payments. I couldn’t have asked for a better salesman. I really appreciate the help. I really needed a car and that’s what he got me. I walked out with a car the same day. I came in nervous because of my situation, but I walked out happy. Thank you so much.
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April 2022 by Leslie Nichole Riley
Bought a used Dodge Grand Caravan from FitzGerald Used Car Superstore in Frederick, MD. The experience was really wonderful.I hadn't purchased a car in a long time and Eric in sales took the time to make sure I understood the process and that I was satisfied with my choices.I was impressed with how quickly the sales manager secured a loan with the best interest rate for my used vehicle.The transition from the sales team to the finance team was super smooth. Liu in finance was open and transparent so I did not feel blind-sided or tricked at the table. The entire team was just so upbeat and efficient.I was driving away in my van in less than 3 hours. PERFECT experience!!
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January 2022 by Joe
Instead of trying to negotiate down the KBB offer I received online, they did something unbelievable: they honored it, no questions asked. I went in circles with numerous dealers and private parties over the past week, all of whom attempted to low-ball me or hand-wave certain contingencies. But not these guys.It is easy to give 5 stars when you get what you want, but the process--led by AJ (thank you, AJ)--was so smooth and hassle-free that I can't help but feel gratitude. I imagine their car-buying experience is similar. Highly recommend.
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September 2021 by Zachary Pyle
I recently traded a car and bought a Mustang from a salesman named Jeff. The entire process was very easy and they took care of all my concerns along the way. This was by far one of the best car purchase experiences I had to date and would recommend it highly to others.
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August 2021 by Stephanie Bender
Great group of guys
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August 2021 by Marcus Smith
Leon was an awesome salesman! Understood what we were looking for, and worked to get us in a vehicle we needed (but not over-sell us into something we didn't need).
