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November 2023 by Bill R.
This place is over price. They don't give you fair market value on your yradem.** They all set their own prices so they can make a lot more profit . They low ball you and try to sell you extra warranty that you don't need. They VIN number on the vehicle that is advertised could be at a different lot, then they lie and said it was sold, then bring back at a higher price.Every one works hard for their money. Do Not take the first Vehicle that you see. Walk away ,go somewhere else to get there most for your money. Do not accept a 70 month payment plans. It will sound good but your really getting Rip off big time.Most people do No have money to burn.All the Fitzgerald Auto sales parks are a Big Fat Rip off. You are a big Sucker to buy from them. Go buy your Vehicle somewhere else.
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November 2023 by Ed Marino
Been going to Fitzgerald’s for over 30 years for new cars and maintenance. The Service Department has always been thorough, professional and knowledgeable. They are always courteous and customer focused.
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November 2023 by Stanley Myles
I just made my third auto purchase with Fitzgerald in Frederick, but the first with the Cadillac group. The experience was smooth from the initial order through the final purchase. I was continually kept informed about the progress of my order, and the final delivery and purchase process was quick and easy. Everyone involved at the dealership was always available and quick to address my questions and concerns. Overall, a great place to buy a car!
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November 2023 by Rose Shelton
Very pleased!! I did not purchase my Cadillac from Fitzgerald. I took it to that dealership where I purchased it first for the repairs. I was told that I needed new tires to stop the loud noise. I got new tires and the noise got louder. There were other things that were not fixed also. Fitzgerald addressed ALL of the issues, plus took care of loud noise regarding my tires. I am back to the smooth quite ride that I love about this car. A big thanks to the Fitzgerald's Technicians.
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November 2023 by James Carrillo
Upon arrival for my appointment the greeter in the bay was very friendly and respectful. When I went to the service counter, the person I approached not only looked like he hated being there, but he acted like it was painful to even talk to me about why I was there. I asked him if I could have a loaner, but he didn’t know. He asked the person next to him if they loaned vehicles for Cadillac customers. The conversation between them amounted to how many times I had been there as a customer and if I’d purchased a vehicle there. I answered I did not purchase my vehicle from Fitzgerald, whereby I was told I needed to be on their vehicle loan program.I have recently moved into the area and wanted to take my Cadillac to a dealership service place close to home. I had taken my car to Fitzgerald once recently for this reason. I had previously taken it to Miller Cadillac when I lived in Baltimore.Needless to say, I was not given a loaner. The way I was treated in an unwelcomed manner at Fitzgerald made me change my mind about getting my car serviced there. I told the person at the counter, I would rather just get my oil changed and my tires balanced and rotated. Forget the car wash and forget what I originally wanted serviced on my car.I’m am going to revert back to taking my car to Miller Cadillac. I know there, they treated me with respect and provided not just friendly service, but service I can trust.I know for a fact, I will not be buying my next Cadillac from Fitzgerald.To add insult to injury, I just checked my tires a few minutes ago and saw that they were not rotated as I asked them to do at Fitzgerald.
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November 2023 by Richard Blackman
Bought a new car and was blown away by the professional and personable people we dealt with. The sales staff went above and beyond to meet our requirements. They made what can be a burdensome experience pleasant.
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September 2023 by Douglas Roland
Great service! I made an appointment a Saturday afternoon to test drive a Lyriq. Charlie greeted me, and within a few minutes we were in the car and on the road. We looked at the other car on the lot, and quickly worked up a pricing sheet. I told them I'd need to talk it over with my wife before purchasing, and they didn't put the "pressure" on to buy before I left that day. I came back Monday mid-morning with my wife - we took the car out for a drive, came back, and close the deal. Everyone we dealt with at the store was helpful, kind, and personable. I will be coming back in the future (but hopefully not TOO soon!).
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September 2023 by Jenna C.
had the car 6 days before it wouldn't start and got towed back to them. sales manager Jason loudly asked if I was deaf (I am) after arguing with me that I signed a paper that I never signed but was unable to show to me after claiming to be looking at all the paperwork. zero stars.
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September 2023 by Carl Bell
Holding on to a future classic ATS because of Fitzgerald Cadillac Service. We trust the service and honesty.
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September 2023 by Allyson Saylor
Strongly recommend Fitzgerald Cadillac Frederick Service. This is the only dealer I’ll take my Cadillac to. They get the job done right. I’ve never had a bad experience in the many years my vehicle has been serviced here. I recently had my Cadillac in for transmission related issues. Tom Dawson was an outstanding advisor. He shared updates on my vehicles status and resolved all the problems. My Cadi came back clean & detailed and drives smooth again. Couldn’t be happier.
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September 2023 by David Dunn
Great service and friendly staff. Also a great price for an oil change.
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August 2023 by Bill D.
Every experience I've had with their service advisors has been bad thus far. Management really needs to evaluate this component.
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July 2023 by Patrick Skees
The work was great. The service representative found ways to minimize the cost and they went the extra mile to wash the cars.
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July 2023 by Lorraine Zicha
I’m giving Kim E 5 stars because she is an awesome service rep. There was a little mishap with my warranty information that was a carryover from my recent purchase of my CT5-V. Kim did everything she could to take care of it for me. I’m a new Fitzgerald customer and I’m hoping this great service will continue.
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July 2023 by Denis Lopez
I initially had some concerns regarding missing floor mats after purchasing an SUV from Fitzgerald dealership. However, I am delighted to say that the dealership promptly addressed the issue, and I received excellent customer service throughout the resolution process.The staff at Fitzgerald went above and beyond to ensure that my concerns were taken care of swiftly and professionally. Within a short period, the missing floor mats were ordered and delivered to my satisfaction.I am impressed with their commitment to resolving customer issues and their dedication to ensuring a positive experience. As a result, I highly recommend Fitzgerald dealership to anyone in need of exceptional automotive service.Kudos to the team for their outstanding efforts!