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February 2024 by Slick Salmon
As far as I’m concerned, this is the only competent FedEx office in the area.
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February 2024 by Rahul Panchal
Quick service and friendly staff.
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January 2024 by R T
Will was so knowledgeable and super helpful. Greeted me immediately and had a wonderful positive attitude. Got the job done fast and efficiently.
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January 2024 by Wi Ro
If you appreciate and or want professional service avoid this store not helpful at all anything beside a simple print your in for a headache truly avoid this store at all cost others in the area will provide a more professional and friendly service
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December 2023 by Jared Escobar
The lady with black hair is terrible at customer service. Terrible at helping customers and catches an attitude nearly everytime I’m there.
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October 2023 by Bobbi Hahn
Katie the store manager was awesome, had a nightmare of an ordeal receiving a 2 day shipment that ended up being a 6 day shipment because the Hagerstown location was down right unsatisfactory in doing their jobs. After many many complaints and communications, I finally was able to get my package to the Fredrick office, Katie was very kind, truthful and very helpful and she stayed in contact with me when my package finally got to her. She came into my situation late within the issue but was more helpful than any of the customer service, resolution specialists or managers I spoke to at the Hagerstown location. She was very considerate to the high priority need of my item and my rating to her personally would be a 10/10, Hagerstown and the other 8 people I spoke to is a -0/10 with a huge thumbs down. If you’re in the maryland area go to FedEx on W. Patrick St.. You’ll get real customer service. Thank you Katie, I GREATLY appreciate you and so does my monster dog!
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September 2023 by Brianna Biederman
Easy and straightforward service with Greg, who was personable, patient, and very thorough. He really knew what to do to help a somewhat complex order.
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June 2023 by THE REAL US “TRIO3” GOD BLESS US
Please bring my package today please I need my package that you bring you don’t ring my bell!!!!
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March 2023 by Lawrence Kaiser
The service at this store was incredibly slow — and not very friendly. I wanted to print something and emailed it to the store's indicated address. After sending the first version (in Word), it still "hadn't yet arrived" in their email box 10 min later. I sent a second version (as a pdf) — and by the time I left 20 min later — it still hadn't arrived in their email inbox.While I was waiting, there were three employees working. One or two would handle patrons as they came in the door, but their service needs were not very involved and they didn't need to stay long. During the entire 30 minute encounter at this store, I didn't get the sense at all that any of the three employees thought my needs as a patron were valued.I would suggest avoiding this particular store.
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January 2023 by Linda Abrahams
Don't put packages in correct location as requested in my account...Drive loud trucks and idle in the driveways in our area after delivery was made..And they don't know how to drive in the driveways...many times here at this location I have seen..Have picture from today 1/2/23 stuck in mud again...where Do I submit it.???
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December 2022 by Travis S.
Can't praise the employees and management of this store enough!I drop packages off here 3-4 times a week. As soon as the doors open, you receive a "Hello" or "Welcome" from somewhere in the store. Every Time! So refreshing!They are friendly, helpful, knowledgeable & professional. Every one of them!Major Kudos to the management chain involved in this location! Much appreciated and it doesn't go unnoticed!Thanks
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December 2022 by Hong Zhenyi
BAD SERVICE, BAD ATTITUDE FOR THIS LOCATION.Had my thing shipped in Monocacy Blvd Walmart Fedex Office, it was awesome, can not believe that same company different offices, dramatically different quality of service!
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November 2022 by Ruben G.
Customer service doesn't exist 0star....................................oooo Next time I prefer driving 20 minutes more but never Back here
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September 2022 by Homegrown jones
i bought a label on ebay , i chose fedex because they offered (supposedly) a discount from their normal price , my package details were correct , i dropped the package when i said i would , the package met all the rules but they go back and remove the discount then say their estimate was wrong , fedex is in financial trouble and resorting to unscrupulous tactics like blatant false advertizing , i couldve paid 40 bux usps and had no problems , instead i paid 35 thru fedex only to get charged another 55 later , i filed a complaint with ebay who put in a refund request but good luck , i can almost guarantee what this is , everyone has heard theyre in trouble financially , they need the bussiness , they quote the wrong price then change it , they cant compete so are gonna do what they can to stay afloat, it isnt right , it isnt fair , i meticulously recorded the dimensions and weight and dropped it exactly when i said i would if anyone doesnt believe me i have absolute 100 percent proof on video because i had heard they were getting bad but didnt want to believe it , after thousands of packages i have never had usps do this , not once , i went over all the rules even ebay couldnt give me a reason and just said "the estimate was wrong" - the estimate was blatant false advertizing and fraud is what she really meant , just be prepared to do everything right then get charged more than twice what they originally quoted
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August 2022 by Kev keepingitreal
This FedEx Office Print & Ship Center provides a one-stop shop for all your needs like Copy, Print, Ship and many many more options available. Staff was Professional, Knowledgeable, Attentive and Friendly. This store offers a small parking lot.
