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January 2024 by Wen Jiang
The renting experience is overall good. However, the return experience could be better: I dropped off the car during the off hour and called the local office to make sure everything was good. The first call was answered but then disconnected after the staff put it on hold, but subsequent calls were no longer answered.
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January 2024 by Ed Knight
Pleased with the rental car and the efficient, friendly service. Convenient location, short walk to the auto body shop where my regular car was being repaired. Hopefully my regular car won't be damaged again, but if so, I will use this Enterprise location again.
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November 2023 by Tiera Sumblin
Reserved a Mid-Size SUV (Nissan Rouge or comparable) from this location. They called the day before to confirm the reservation with my husband and he confirmed he'd be there to pickup the next day. When he arrived they tried giving him a compact SUV (smaller) for the same price as the Mid-Size. Then they stated that was all they had as people didn't return cars last night. Why not just mention that was a possibility the day before when you called? We had to scramble to rent from somewhere else in town. Horrible experience.
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November 2023 by Justin Artz
Had a great experience renting from here. Friendly, efficient and pleasant to work with. Thanks again!
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November 2023 by Jeff Powell
This location always serves what I need for my trips. Extremely professional and helpful in directing you.
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October 2023 by shauna fitch
This is my first time ever having to use enterprise rental. For every question that I had they took the time to answer and make sure I understood exactly what they were saying Heather was absolutely amazing and so was Troy I didn't even know that they sold cars Troy took the time to explain it to me and pass me on to someone else that could help me further.Thanks for taking the fear out of car rental. I'm speaking of the Frederick West Patrick location
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September 2023 by Carol Ensor
It was an awesome experience. Staff was so nice and helpful. The only thing I wish they could have delivered the car to me but I EAS able to get a ride there. Other than that amazing.
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August 2023 by Jaz Joglr
Excellent, reliable and fast Service. Also a very courteous and knowledgeable staff.
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August 2023 by Charnice Waters
I reserved an SUV only to arrive and find out they did not have any. Whoever manages the vehicle inventory on their website needs to ensure it is updated! When I reserve a vehicle online that is the vehicle I expect to rent! They need to hire more representatives to assist customers. The car I had to rent wasn’t the best, it was small, wasn’t clean smelled like a kennel. There were no other vehicles available (again website not accurate). When I returned the vehicle Troy was very attentive and apologetic about my experience. He assured me it would not happen again. He is awesome! He gets 5 stars in my book!
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June 2023 by Soumya Roy Chowdhury
Very professional service. The wait time and paperwork was handled very smoothly. Above all the cars they have in inventory were well maintained and very clean. I will highly recommend them.
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June 2023 by Chuck Soverns
Five stars and all the kudos to the staff doing the best they can.Completely broken business model and to quote the guy behind the counter "the website will let you reserve anything, it doesn't know what we have." Great way to get someone bent over a barrel and then upcharge to whatever is available. Again, not the poor exasperated staffs' fault... If anything it makes their lives more difficult.To paraphrase Whose Line Is It Anyway, all the reservations are made up and don't matter anyway.
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June 2023 by Laura Brown
The location was very busy but the staff took time to give individual and focused attention to each customer, in turn. I appreciated the personal conversation as well as the professional knowledge and information that I experienced.
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May 2023 by Wes Wucher
Shoutout to these guys - Matt, Shawn and David. They took care of me on a business trip and I couldn’t have asked for a better experience. Would highly recommend. 10/10
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May 2023 by Ricardo Torres
Great costumer service, easy to make a reservation. I also had an incident where something happen on my end and I couldn't use the rental car as planned and I call them and explained the situation and they went and picked the car from my house since I was out of town. Overall, it is a great place to rent a car!!
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April 2023 by K Wild09
The service team (David, Dajuan & Matt), was exemplary. We worked with all three team members & their only goal was our complete satisfaction. A truly professional office with great customer service.
