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July 2024 by Natalie D
First time getting my hair colored by Zaidee & I LOVE it!! Zaidee was super welcoming/down to earth & made me feel comfortable the entire time, honestly I enjoyed the conversation just as much as my final hair results, salons everywhere need more stylist like her! Also enjoyed DNA’s drink menu, they offer tasty iced or hot drinks that will leave you wanting more. Overall, I rate my experience a 10/10. DNA will be my go-to salon moving forward.
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June 2024 by Tisha Varghese
I love this place , professionalism to creativity to ambience you name it …Top notch !! Highly recommend this place . Truly cut out to what they do :)
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May 2024 by annette jacobs
Their online site advertises the ability for me to order gift certificates online for various occasions. I ordered a large gift certificate to be emailed to my niece on her birthday 5 days in advance. She did not receive it. When I called the salon, I was told the credit was there, there was a “system problem” and I should have come in in person to get the certificate. I live in Boston, MA. Not practical or possible. She said my niece could come in and use the credit anytime. I said but what about the surprise of the gift. She offered to send a note to my niece today, possibly, if the salon gets less busy. I asked her to do that, but it’s all disappointing. Definitely not the same.
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May 2024 by Aida Robles
After i have cancer treatment I was looking for organic place and my friend told me about this organic salon and recommended Melissa i decided to try i love it very professional, gentle and the best no hard químicos i never thought of places like this one i just love it ?
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April 2024 by Jane Maguire
Great experience here. Staff is so nice, My stylist was great ?
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February 2024 by Jacqueline Guers
Always love coming here! Spencer is the BEST!
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February 2024 by Dhara Patel
Had a wonderful experience! Wonderful ambience and loved my haircut.
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December 2023 by Archana R.
DNA Lab used to be exceptional quality and service but my last visit unfortunately was was not at all meeting the customer service and quality expectations by the admin staff and the girl who washed my hair and gave me the olaplex treatment. It was subpar and substandard the customer service. I have been going since 2018 and I was there one hour and no one asked if I wanted a drink, which if standard part of the experience. After an hour, I asked myself and the stylist herself was kind enough to get me one. She did a great job with the hair color and removing the huge amount of water left in my hair after the hair wash.
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December 2023 by Rini Pauly
I normally do not write bad reviews but unfortunately I did not have a good experience with DNA lab.
I called in for a hair color and cut for Nov 10th. The front desk person (Maddie) asked me to contact Elise (the hair stylist) via email for a color consult, with my hair color pictures, which I promptly sent AND she had an appointment on the 10th. There were emails back and forth with Elise and I clearly asked if she is available on the 10th for an appointments and on the 7th of November, she said she no longer has the appointment for Nov 10th.
Elise responds to 1 email a day, and after repeated prompting asks for additional questions, but I am so confused, why could this not be done over the phone, when I asked this person to call she just said she is with clients all day with no explanation and absolutely no basic courtesy of any kind of followup! I then call the DNA front desk to follow-up and Maddie again claims that since the color consult was incomplete, the appointment was handed to someone else...again no options for a followup! I am disappointed to say the least! Terrible costumer service and if a costumer has to send an email everyday for 5 days for a simple color consult then there is a major issue!
EDIT to add after the owner responded: "It takes a lot of our time to conduct these consultations."
I understand if it was something really complicated. But I specifically added the photos and what I was looking for in the first email with pictures., so no it should not be complicated, it is absolute waste of time to string along someone for 5 days to ask what your color looks like!
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December 2023 by Kori Payne
Not recommended for curly girls. Review is LONG overdue. I went here for a “new” hair style with the front hair strips being a different color than the rest of the hair. For background info, I have dark brown, curly hair and have colored it multiple times in the past. Despite my hair stylist having curly hair as well, the bleaching process was incredibly damaging to the front hair of my head. At the end of the day, my hair felt like plastic noodles. I tipped well and paid a high amount for this (approx. $200 total). On the bright side, the deep conditioning steam treatment and free cappuccino were cool!
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October 2023 by Red Hawk
Had a wonderful first appointment with Sarah and love my haircut. Looking forward to my next appointment for color. Thank you!
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September 2023 by Jasmin Alvarez
Just had a haircut today with Zaidee, this was the best experience I’ve ever had at a salon. She really listened to what I wanted and worked with my hair as if it were her own. I felt so comfortable with her and had great conversation. Definitely recommend for all your hair needs!
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September 2023 by Pediatric Eyes And Smiles
Our staff had a great experience with DNa Lab! Beautiful hair, hand crafted drinks, and overall great experience. Would highly recommend!
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August 2023 by Karina DeSouza
I don't normally post reviews especially not negative ones but I'm feeling the need to do this. My rating is 1 because the amount of time and money I dropped on the service was not equivalence to the results. Now don't get me wrong it looks good but I don't think that my daughters hair was a drastic enough process for either one of those things. It would have been achieved for a lesser price and lesser time elsewhere. This wasn't the first time my daughter or I has had color done. We’ve been customers at this salon for a while She's had color done at the same place just a different stylist 2 years ago for less time and less money. my daughter's hair is brown and she is 14 she asked for a balayage we showed pics and everything. We got there at 10am and left at 4:15pm so we spent six hours and 15 minutes there. Just his foiling process took 2 hours. her hair was highlighted not balayage so she had highlights all the way to her roots was not really a faded look like the picture she showed the stylist. For some reason he colored her natural brown roots brown and then he washed her and toned her hair twice to get it to the right color. (in the process of washing and toning washing and toning, the back of my daughters T-shirt ended up soaked). Before he was done with my daughters hair, he moved onto two other clients and left the two receptionist to shampoo, tone, dry and style My daughters hair. I paid $396!! $200 for coloring, $75 for Toning, $100 for a haircut when he only took off half an inch and $20 to style some curls in her hair. When I complained about how expensive it was, and wasn't notified prior to that, they told me that I should've had a color consult prior with pricing involved, which never happened. We did not discuss the price of it prior to him starting anything. It was just very disappointing and too much of a sticker shock for me. Needless to say, I canceled my appointment with him. I am in desperate need for a root touchup and a toner myself, but There's no way I can do that all over again.
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August 2023 by Karina T.
I don't normally post reviews especially not negative ones but I'm feeling the need to do this. My rating is 1 because the amount of time I wasted in the salon, and the money I dropped on the service was not equivalence to the results. Now don't get me wrong it looks good but I don't think that my daughters hair was a drastic enough process for either one of those things. We would have been achieved for a lesser price and lesser time elsewhere. This wasn't the first time my daughter has had highlights done. She's had it done at the same place just a different stylist 2 years ago for less time and a little less money. So my daughter's hair is brown and she is 14 she asked for a balayage. We were very specific to say we weren't trying to go blonde. We wanted to stay in the brown family, but we wanted some balayage dimensional color got there at 10 o'clock. We left at 4:15 so we spent six hours and 15 minutes there and her hair was highlighted not balayage so she had highlights all the way to her roots was not really a faded look like the picture, she showed the stylist. For some reason he colored her natural brown roots brown so he matched her roots with color and then he told her hair twice to get it to the right tone. Before he was done with my daughters hair, he moved onto two other clients and left the two receptionist to shampoo, tone, dry and style. My daughters hair OK I get it people get overbooked, but I was already there at this point for 4 1/2 hours. I paid $396 plus a 20% tip so walked out of there $475 later! I get it I the 20% is on me but $396. $200 for coloring, $75 for Toning, $100 for a haircut when he only took off half an inch and $20 to style some curls in her hair. When I complained about how expensive it was, and wasn't notified prior to that, they told me that I should've had a color consult prior with pricing involved, which never happened. We did not discuss the price of it prior to him starting anything. It was just very disappointing and too much of a sticker shock for me. Needless to say, I canceled my appointment for tomorrow with him. I am in desperate need for a root touchup and a toner myself, but There's no way I can do that all over again.
