Computers in Frederick, MD

“The store is very cool and has a wide range of electronics. If you're looking for something obscure and hard to find, this place is definitely worth checking out.”

“Broke my tablet i rented from them and took it to this shop. Tim told me they'll send it in and put the repair fee on my bill.Gave me a replacement that rocks and was very fun to talk too. Great service. No. Epic service. Thanks.”

“*****Update***** as of 12/31 Katelyn Jenkins at Best Buy was able to get my order resolved. Between her and Ashley at the store they were able to correct the errors and pains that the call center had created. The associates at the store have been great. Too bad the call center and online services are not able to match their services. I was so disappointed in the process of this purchase but Katelyn took great care of me and made sure I got the best deals available. If you have any issues with any purchases go to the store directly for help. Do not call or go online. I am happy with my GE washer and dryer.******************

I purchased a washer and dryer on July 21st and ended up canceling the order due to the size. I spoke with a rep who advised me they canceled my order and tried to assist me with a new purchase. The representative never completed the return and left my order pending. I noticed the chargers were on my credit card statement in August. I called and they emailed me they would take care of the charges. They gave a me a partial return leaving me with over. $2,000 balance for the order on my credit card. I've spent numerous hours calling best buy and have placed 9 calls as of 11/14 to get this resolved.I last 2 calls were to follow up on manager call back request which has not happened yet. I've been waiting now for 2 weeks to be called back and find out what their back office was doing with my "escalation". The reps keep hanging up on me. I finally got someone to talk to me for an hour with NO resolution. She said I could go to the store to get a gift card for the amount of the discrepancy that remains of $312. It makes no sense why best buy would issue partial returns on an order that was completely canceled. I would not trust Best Buy for large appliance purchases they don't care about providing a great customer experience. Best Buy needs to provide me with a refund and provide me with some type apology for spending over 9 hours of phone time that still requires additional follow up. Look elsewhere to avoid a headache.”