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September 2023 by Bussard bussard
I do not give reviews lightly. This place fully deserves 5 stars for the amazing service we received from their employee yesterday. I am sorry I can’t recall her name, but it is the woman who is also a professor. Often times when I am in Frederick there is a very depressed atmosphere from the people there, not this shop. We obviously don’t fit the typical Frederick type, and sometimes are treated poorly because of it. Not here. They truly are accepting of people, they are just going to give everyone shoes to run without societal expectations. You don’t know how pleasant it is to not be asked why I have so many children, or about whether or not I use birth control, which is a normal occurrence for me at stores.I brought in four sons. A normal store would see us coming and cringe. We were greeted with a smile and this lovely woman got right on figuring out our hard cases. My children really get set in their ways. They’ve been wearing their too small shoes a while now, determined not to like any shoes. Over the summer I’ve literally purchased 40 shoes from Zappos for them to try and all were returned because they didn’t like the fit or comfort, etc. I was so happy to get our children fitted by Charm City because they are the experts. I know jack squat about shoes. They spent an hour finding the right pairs!They have a great return policy. You’ll get expert fittings. They are very dedicated. Money doesn’t grow on trees, especially for our big family, but every penny I spent here was worth it. Thank you!!!
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August 2023 by Hometown Pro Wash
Coworkers recommended Charm City Run and the experience did not disappoint. Kevin took time to analyze my gait, my foot structure, and then recommended several options. I never felt rushed or pressured although the store was busy. He spent time explaining pronation and other topics like plantar fasciitis etc since I am over 50 and have had some foot issues. This place is a must stop for anyone looking for quality advice. Sure, you can buy shoes online and they may be cheaper but you won’t get the fit, service, and years of experience from an online store. We are customers for the long term and happy we finally made it to Charm City Run. A ++++
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June 2023 by Da Mar
If you’re a runner or not, the staff here spend a great amount of time making sure you’re taken care of. You could get shoes from Amazon, but your feet can’t get the personal service they deserve unless you deal with pros.
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June 2023 by Kerry P.
My podiatrist said I needed new shoes to help with my toe pain issues so I went to Charm City Run in Frederick. I was greeted warmly by Kristin who was such a huge help! I was there about an hour as she assisted me in trying on and deciding upon the best shoe for me. Kristin was patient personable, and extremely knowledgeable about feet and shoes I am so very grateful for her help!!
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May 2023 by Katie Sidey
I stop by to get help finding the right shoes for me. Kevin assisted me and he was incredibly kind and so knowledgeable. He watched me walk to see how they could best assist me. I was so grateful for the help.
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May 2023 by Chase Lemley
I came in and was helped by Cat, she was amazing and really took her time to find the right shoes for me. It was an amazing experience! Highly recommend
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March 2023 by Lily Hoyt
Came in looking for spikes and/or new gym shoes. I am a track runner (200m-400m) and was greeted by Kevin who was amazing throughout the whole process! I ran on their treadmill and learned a lot about the way I run, and my foot structure in 10 seconds. Kevin brought out numerous shoes that weren’t shown on stands within the store, with thoughts in mind of my foot shape and running patterns. I gave my recommendations and he brought out more. There were many suggestions that he gave which were super helpful since he runs too. I came out of the store with beautiful new running shoes that were perfect the minute I tried them on, new 1/4 inch spikes, and spike stabilizing shoe soles. I struggle with tendinitis along the outside of my ankles so I am beyond excited for how these new purchases will treat me. Kevin also gave us 15% off because of the upcoming knight striders discount.
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March 2023 by CHRISTOPHER CHEN
Great store, I love the run club.
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February 2023 by Joseph W Murray
Had a very wide selection of brands and models of shoes. Gait analysis was 1st done, excellent customer service.
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February 2023 by Melissa A.
I love this store!! They have a wonderful staff personable, knowledgeable and happy to assist you! Since moving to new location, they offer so much more. Prefer going to them than the major chain running stores!! Even if you're a non-runner, there's always something for you to find!!!
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December 2022 by Brent Harwood
Continuously gets worse each and every time I go there. Good luck finding any help, outrageous prices, and unfriendly staff.
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November 2022 by Stephanie Cahill
My husband bought a running belt on Amazon for the MCM. It arrived 2 days before race day and was sliced from a box cutter during shipment. The wonderful staff at Charm City held a belt for us to pick up on our way from PA to DC. 10/10 recommend! Their store was stocked with the best gear and the staff was beyond helpful. I wish we had a place like this where we live.
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September 2022 by Sophia Christina Maroulis-Castro
Best customer service, wide selection of shoes, and I really appreciate their military discount too! :)
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August 2022 by MDfamilyconnection
We've been going here for at least 15 years to buy our son and our daughter's high school track and cross country shoes. Back then it was "If the Shoe Fits." Always appreciated the treadmill test to analyze gait and stride and the perfect fit our kids enjoyed especially when running hard races and long distances. I recently went here in need of shoes to support my ankles and spine on long walks. After a quick "walk test" I had 3 styles to choose from, all were super comfy and hugged my feet very well. I went with the Brooks brand and am extremely happy with my purchase. My long walk yesterday didn't hurt my feet or ankles and my lower back felt better, more stable. If you walk or run, your shoes matter! And the staff here is always wonderful and they help you pick the best shoes suited for your individual needs. Knowledgeable, friendly, and very helpful. Best shoe buying experience ever! They have lots of other running and walking gear here as well. We will definitely be returning.
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August 2022 by Isaac Martin
I am a complete beginner when it comes to running and Ashley was incredibly helpful in evaluating my stride and selecting shoes that worked for me. She made me and my family feel welcome and did a great job answering all our questions. Thanks Ashley!
