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February 2024 by Marion Bowers
My experience was the best ever. Very poliite associates. Car Max helped tru the entire process. The nest experience.
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January 2024 by Logan Ford
The commitment to excellence and fantastic customer service was amazing. Highly recommend. Made buying a car super smooth and easy
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January 2024 by Douglas Chilcote
Great place to deal with! Friendly, knowledgeable staff!
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January 2024 by Sam Galatolo
First, must say the salesman was great. The process was slow. I made a appoitment and showed up early, thought I may get out early but they made me wait until my appoitment even though they were not busy, watched salesmen just standing around. also seemed they were under staffed because every step of the process took forever. When I got the SUV I noticed they didnt even touch up a few chips in the paint because the vehicle was white and the chips stood out. I used to work for them a few years back and have noticed the process of the prep of the car to the sale of the vehicle has really changed. Shame...
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January 2024 by Mary Lafrance
Corey was very professional and so helpful!!
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January 2024 by Stephen Weakley
We had a car transfered for a test drive. Car was in great shape cosmetically and I was upbeat since they tout their "multi-point" inspection process.The test drive was a eye opener. Loud grinding noise coming from the front drivers side wheel. Turned around immediately and took it back to the dealership.Sorry Carmax. My confidence in your company evaporated within minutes. Just think, all those advertising dollars destroyed by technical incompetence.
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January 2024 by Wendy Dean
Ask for Terrance. He's Very helpful.
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January 2024 by Robert Nivens
Liars, and thieves
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December 2023 by Mary S.
I had a very good visit to this CarMax. I liked that there were cars from all different auto makers so I was able to inspect and sit in many of the cars I was interested in- Honda, Toyota, Subaru. It was Saturday and there was a wait but the representative, Aiden was a pleasure to deal with. He was knowledgeable about cars, he listened and was able to answer all my questions. I did not feel any pressure and he seemed genuinely interested in helping me find the right car for me even if it wasn't on the lot at this moment. I will be back.
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November 2023 by Maria F
Fantastic service!!!Transferred a Jeep limited from FloridaAnd the process was so easy. The jeep had a few small problems that they fixed in no time. The employees are kind and professional. Glad I went with Carmax!
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November 2023 by Karen Whitehair
Truly helpful and friendly staff who listen to what you want and understand what you need. No heavy-handed pressure to buy anything. I would definitely recommend buying a car from CarMax.
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November 2023 by Shante F.
BEWARE! READ THE REVIEWS BEFORE YOU TRADE YOUR CAR IN AND/OR PURCHASE HERE!!! The absolute worse PLACE to purchase a car! Horrible experience, car needed a transmission flush less than two weeks of having it! Called the Frederick Carmax to see what can be done and was apparently given the wrong information. Called and spoke with the manager in the service department and he had the audacity to get annoyed with me and said I cannot prove that I spoke with anyone there so you made the choice on your to get your car fixed on your own somewhere else! WHAT!! That makes no sense, if I was given the incorrect information I had no choice but to get the car fixed. This should have been done before the car was sold to me. Called cooperate and they were no help either because the LIAR Manager in the service department made up a BS story to them. Now I am stuck with the repair cost of $854.00 on a car I just purchased from this place less than two weeks ago! Not to mention the car was disgustingly dirty, after it was supposedly "cleaned out to drive off the lot!" Should have kept my original car and traded it in at a real dealership!! AWFUL EXPERIENCE. NEVER AGAIN.
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November 2023 by Scott Gordon
I’m an old guy, 42 years old, and have nightmares of sitting at a dealership all day, haggling over the price of a car, and struggling through endless amounts of paperwork. I could not be happier I took the time to finance and purchase a vehicle using only my smart phone from CarMax. It was so easy. Everyone in every department was fantastic, and although it was virtual, mostly, it wasn’t at all impersonal once I finally arrived at Carmax to pick up the vehicle. It took me only 30 minutes. I highly recommend it.
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October 2023 by MVM GC Staff Rep Darlene Overholtzer
I had completed much research prior to scheduling a test drive. I appreciate having the ability to research online and then going to the facility. This expedites the process of purchasing a car. When I got to the facility, the salesman was ready and I took the car for a test-drive. I did purchase the car. I had all documentation ready which made the car buying experience pleasant and completed within 2 hours.
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October 2023 by Lacey Walker
Our experience was so smooth, we never felt rushed or pressured! Corey was such a great help to us in choosing a car for us and walking us through all the steps.