-
February 2024 by David Perry
I got very helpful service
-
February 2024 by Elizabeth Marie Dorthy
I came into Best Buy at the Frederick location simply looking to see what promotions Best Buy had for the new Samsungs that were released. Prior to coming to Best Buy I went over to the Verizon store and received 0 help!!! No one at the Verizon store decided to acknowledge me so I decided to go to Best Buy hoping for better luck.. as soon as I walked in I was greeted by the man sitting at the front door. I asked him where could I go to get information about the new samsungs that were released- he directed me to the cell phone department. I was met with Rocio who was very patient and kind. She took her time explaining all promotions to me to ensure I got the best deal! Not only did I receive a gift card of $150 for my purchase but a trade in promotion will also be applied to my verizon account for trading in my old phone.. thank you rocio for being so knowledgeable and kind you guys have a star in your store!!!!
-
February 2024 by Laurel C.
Brandon Duck of the Frederick Best Buy Geek Squad resolved our problems efficiently. We came in with a problem and within less than a half an hour left without one. We are so grateful to Brandon!
-
February 2024 by S B Close
Always a great experience. Helpful associates, plenty of stock. Clean and friendly store!
-
February 2024 by Gumaro Esparza
Here in town for work purposes. A UPS my company provided failed on site. Found the exact unit in stock at this store. Came in, grabbed the box, paid and was out the door in 5 minutes.
-
January 2024 by JOSEPH KORANTENG
What's going on in this location? We got no one to attend to you when you need help with items. Very sad my favorite shop is bleeding out, unfortunately ?. We need enough staff.
-
January 2024 by Tyler Murray
I’m purposely writing this for the actions that Carl took. After a moment of confusion over something involving an open product. Carl was very friendly and understood where I was coming from with my reasoning. He then went above and beyond to help me find a correct product that would work for me and my girlfriend. He then helped and explained about a fridge I was interested in. He helped me set up delivery. Explained all and every option I had. Left Carl happy and feeling great about my purchase. To be honest. If I ever by anything big from now on, I most likely will only do so with Carl as my help. He’s a great manager and deserves to be seen as much more in my opinion.
-
January 2024 by Joseph W Murray
Very efficient and effective customer service
-
January 2024 by Linda Rodriguez
Great customer service.What was amazing that it came from an 18 yr old.
-
January 2024 by Ryan Burkett
This has been my worst experience yet with a business.There is zero accountability.For Christmas we were gifted a LG washer & dryer.Upon initial delivery, our washer was damaged and we did not accept this washer.We waited a week and a half for a new washer delivery.The install team was a third party, who were supposed to install the washer and dryer. They arrived high and took 4 hours to install a washer & dryer. Three men installed them improperly and damaged both machines.It took another week and a half for a Greek squad member to arrive to check the machines and installation. He confirmed the damage and bad install.Best Buy was scheduled to come today as that was the soonest for removal, and we were notified we were 4 stops away. After waiting an hour past our scheduled window, I had to call to Best Buy to tell me our next available pickup is Saturday. When we both work. Again. We have to take off for this.Three full days have been given to this company for them to not do their job. This is extremely poor management and accountability. I was also told a supervisor would call me, they never called. I’m still trying to get in contact with a supervisor, but if Best Buy thinks the employees that did the install even from a third party best represent who they are at the core, what a shame.
-
January 2024 by Fitdemon100
Purchased the wrong gift cards, unfortunately, they are non refundable. Waste of money. Not a good experience.
-
January 2024 by Bradley Nielson
I’ve shopped at this store for years, the last few times has been horrible. There has definitely been a decline. Not sure if it is just this store or if it is systemic. Tried to return a gift from the holidays and it was a thousand questions and they could not return it because I did my Christmas shopping to early! I ended up buying a printer while I was there and they promised a delivery today. Now the delivery is scheduled for tomorrow. Just some examples but I could go on and on.
-
January 2024 by Samantha Cowan
Pretty much any electronic you desire and they price match...
-
January 2024 by Alan David Marin Lopez
I liked very good prices
-
January 2024 by John D.
Like all Best Buy everywhere. Nothing special to see here. Get your tech and move along.
