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September 2023 by Poco Loco
most of the time this place is great, but theres one employee who basically goes out of her way to give you scoops that are like 50% the size that any other employee would give. she wears glasses and is like hispanic or something idk if shes serving then just go to a diff ice cream place
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August 2023 by Spiral Tote
1AUG.2023 First time in here and my service was great. Everything fresh and delicious.
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March 2023 by Michael Rohloff
Most stale waffle cone I've ever had in my life.
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February 2023 by Ahmed Hamdy
Sllloooowwwwwwww service
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March 2022 by Lori H.
The Urbana Baskin Robbins location is always closed WAY before the hours posted. It is run by children that have no people skills. How is this location still open with such poor service? It would be nice to get a quality BR/DD nearby. Even the managers lack any resemblance of professionalism. Counting the months until this place shuts down.
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March 2022 by olu ede
Thanks for making birthday party.Employee went out of the way to make birthday cake for birthday. For ever grateful for doing this.
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September 2021 by Jesse Turner
7:55pm was told they’re not serving ice cream, no reason given
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September 2021 by renee snyder
Just love the ice cream ?
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August 2021 by Ken C.
Hard to imagine an ice cream place closing at 8 pm in the summer, isn't it? Even harder to believe that this place shuts down it's ice cream side (half is Dunkin') at least 10 minutes early. I know the kids that work here want to get home early, but if the hours are until 8 pm, I should be able to get ice cream at 7:50. Oh, the service is never friendly here no matter what time of day or twilight ('cause they're not open at night).
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April 2021 by Shivonne S.
Usually visits here are very pleasant. However, I think the young lady with the dyed green hair is not having a good day. Very poor customer service, and lack of attention to detail. :-(
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February 2021 by Laura S.
I ordered a birthday ice cream cake online on February 8 and scheduled pick up for 12:00 p.m., February 15. When I arrived around 4:30 p.m. to pick it up, I was advised they did not have my order ready. No explanation, just that it wasn't made. I was going to check my order confirmation to make certain that I picked the right location but the clerk told me he didn't need to see my receipt. After I got home, I discovered that I had paid for it online. I called the store to request a refund and was advised that I had to go back to the store to get my refund. Terrible service. I will never visit this location again!
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August 2019 by N Kelley Barrows-jipson
Praileans and cream. The best
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July 2019 by Debbie Moniz
Ice cream was too soft
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June 2019 by Patrice Hoffman
Staff was pretty busy talking to each other, didn't really have time for us. Flavors in cases we're mismarked or not marked at all.
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May 2019 by Jim O.
Get out! We are closed! Wait--didn't you just sell me this ice cream four minutes ago? With no mention that I would have five short minutes to eat it? Since there's no patio dining (and I'm not going to sit in the car with this) I let the staffers know that we were not leaving. Folks walked in at 8:59 and were not just turned away, but SHOUTED AT TO LEAVE. Customer service? Not when I'm watching the clock. So, if not for the 9:00 curfew (yelp and google both say 10:00) a passable experience. The usual chain fare: stale donuts, hours-old coffee, and ice cream with frost. A good late-night-date treat (as long as your idea of late-night is plenty of time to get back to Shady Pines Retirement Home before lockdown).
