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August 2024 by Mildred Scrimger
I spoke to a salesman over the phone and he was so disrespectful!! He said that anything I bought under a certain price range was "trash"! Good luck with his furniture career. This location will not have many customers buying if they continue to be insulting. Got my furniture from a nearby place the same day with no fuss. Trust me, I will be telling all my friends and family if they ever mention this company's name as a place to potentially buy furniture.
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August 2024 by Jay Twardowski
Store manager tries to educate customers when sales associates fail to deliver accurate information. Attempts to do so in condescending manner. Not a time to joke when a customer expects one thing and then is told another. Go to Columbia! Went there and had a great experience. Avoid Frederick at all costs. Paula in Columbia was 5 star by the way!
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August 2024 by Beth Lineweaver
We had a great experience at Ashley Furniture. Shan was very knowledgeable and the service was excellent!
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July 2024 by Rodney McJ.
Great working with the Shan, made the purchase a pleasant experience. We are enjoying our new living room set.
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July 2024 by Janna Derrow
I had an amazing experience with Zayid he was extremely helpful and helped us get the best deal possible with Cameron. We are so pleased with our experience :)
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July 2024 by Bunny Harrison
Had the pleasure of meeting Dominick and wonderful staff members on the 4th of July Holiday . All the staff were very very friendly and super helpful .The furniture is Great and the quality is top tier. Dominick help me make the best selection in which I purchased wonderful area Rugs for a price no one can beat ! Each of the staff provided Superior Customer service . I highly recommend Ashley's. Wonderful experience. Thank you to all staff thay worked the afternoon of the 4th of July
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July 2024 by Jose Alfaro
I had a good experience, very friendly people and very good prices, the recommendations
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July 2024 by SalmanKhalidOfficial
I had a deeply troubling experience at Ashley’s Furniture Store in Frederick, MD. When I asked Zia, the sales associate, about the price of a bed and two nightstands, he responded with a disrespectful and condescending tone, questioning if I was there to just ask about prices or actually make a purchase. This behavior was incredibly rude and uncalled for, especially in front of my family.
When I expressed my displeasure, Zia arrogantly mentioned that he didn’t want to waste his time running back and forth if we were not serious buyers. His gangster-like demeanor was shocking and completely unprofessional.
I then spoke to the store manager, who appeared uninterested and remained seated while I explained the situation. His lack of response or action to address the issue was disheartening and suggested that such behavior might be tolerated at this location.
As we were leaving, Zia sarcastically wished us “good luck,” which felt like a veiled gangster threat. This experience not only ruined our shopping trip but also raised concerns about our safety.
I strongly advise everyone against visiting Ashley’s Furniture Store in Frederick, MD. The staff’s disrespectful attitude and lack of proper customer service are unacceptable. This store needs to address these serious issues immediately to prevent other customers from having similar experiences.
NOT TO MENTION THAT I went to a nearby store and bought a similar product and made my decision in just 10 minutes. The staff at the next store mentioned that I worked previously at Ashley’s store and they are a total mess.
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June 2024 by Assyria Cedeno-Adu
Lucas was a wonderful salesman. He made the sales experience smooth from start to finish. He made us feel welcomed with great conversation the whole time as well.
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May 2024 by Ann H
Suad and Michelle were so kind and helpful. We had a great experience picking out a couch and tables at this location.
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May 2024 by Sandy Sudduth
Our sales person was fantastic!
His name was Zee ( spelling may be wrong) not pushy but always there to answer questions and very personable. I will ask for him again. As for the sectional we purchased we love it. The price was great and quality seems very good. How long will it last well we have a cat and two teens so we can only pray!
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April 2024 by Krishna Dhanani
Maria Topazian was great! She supported our needs in finding the right pieces to tie the room together. She really cared about our color choices and helped us visually plan out what we were looking for! Thank you so kuch Maria!
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April 2024 by Jenny Reitz
Maria was fabulous! She really helped us figure out how to best furnish our awkward living room space. She had ideas we never would have thought of and that we love! She listened to our likes and needs and wasn’t pushy. We’re so excited to receive our furniture.
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March 2024 by Stephen Jessee
Bought a sectional along with a recliner from Lori she was very helpful. Considering she’s very new gave us our space to look around. Not really sure what the last persons complaint was about must have been having a bad day. Since none of the sales people we seen weren’t following people like hawks.
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March 2024 by Alain Ocampo
Dominic Rohr did awesome. A great experience definitely will be back!
