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February 2024 by Eduardo Bracho
5-star service, Adriana made me feel very comfortable and relaxed. She has an incredible energy and she helped me a lot, making everything clear for me.
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January 2024 by Meghan T.
Still no contact from AAA, despite that response to my review. My time and money continues to be wasted by these liars and con artists.
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January 2024 by Meghan Tierney
WORST CONSUMER EXPERIENCE OF MY LIFE, AND IT'S STILL HAPPENING!!!This was my first time at this shop. I selected it because I trust the AAA name but they totally hung me out to dry.My car was towed into this shop twice in three days, and they didn't do an inspection either time (I'm a delivery driver, my car is regularly maintained and has 312,000 miles on it). 'The first time (Dec. 19) I had a rough idle and a flashing engine light, they said I needed to replace all of my coils ($1,000). I only did one ($200) because I wanted to take it in to my regular shop to see what they thought. Then it failed to start at all (Dec. 21). They told me the problem was the starter and it was unrelated to the coils ($400).Less than 24 hours later, the rough idle and flashing engine light were back. I took it into my regular shop. They could not conclusively diagnose the problem and I decided it wasn't worth further investigation. In addition to other issues, there was a massive oil leak and they recommended that I not put any more money into the vehicle. They were able to get it running again (aka the same result as AAA) by cleaning the spark plugs and making other minor tweaks, so I suspect the new parts didn't make a difference.I spoke to the GM on Dec. 28 and asked why no one told me about the other problems with the car. At first he said the car had been inspected both times but the reports were missing. He said the staff told me the full condition of car both times but that I said I didn’t care and wanted the work done anyway. He was rude, dismissive, and talked down to me. I caught him in multiple contradictions but he continued to evade and put the blame on everyone else.He then told me the car was inspected the first time it was towed in but not the second because it was in too poor condition. I was never asked to sign a waiver regarding the condition of my car when I picked it up after the second tow. He kept repeating over and over “What do you expect? It’s an old car. It’s broken down.”He tried to blame the problems on my regular shop and said they did poor work. He said there was no way that kind of wear and tear can happen in the span of a couple months and they must have messed up or failed to notice. He also said I was lying about how often I service my car.He l kept insisting that they did fix my car because they got it driving again. But I continued having the same problems. I eventually got him to concede that an oil leak could cause the engine to misfire. He said that all they did was plug in the code reader and since it said there was an issue with the starter, they replaced it. But they didn’t even know the leak was there, so they didn’t know if that or something else was causing the starter to malfunction.A mechanic friend who called back on my behalf finally got him to admit that did not inspect the car either time. The GM called me back several minutes later and said he would give me a full refund but I had to return the starter and coil. I brought my car in the same day (Dec. 28) and he took back the new parts but didn’t put my old ones in so it is currently inoperable and stuck at AAA. He told me I would have to pay to get it towed at my own expense. He also said I would be required to sign a "CONFIDENTIAL SETTLEMENT AGREEMENT AND GENERAL RELEASE OF ALL CLAIMS," which I found insensitive, insulting, and completely unacceptable.I filed a complaint with AAA member services on Dec. 28 and spoke to a caseworker Jan. 4 and 5. She said she reached out to upper management at the AAA shop and that he said he called me but I didn’t answer. If they called, they didn't leave a voicemail. The shop won't tell me how to get in contact with this person and the caseworker has not returned any of my numerous calls.TLDR: They still have my car and my money! AAA, call me!
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January 2024 by D Wood
The lady was so helpful, nice, knowledgeable, and competent. AAA is blessex to have employees like her.
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November 2023 by Mia Pennywell
Sooooo kind and sooooo nice literally amazing!!!
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October 2023 by Hayne Lim
Our car broke down in Frederick while we were in town for a wedding. As out of towners, we were so nervous about how we were going to get home. However, we couldn’t have met a more helpful, knowledgeable, kind, and patient group than the staff at this AAA (shoutout to Cory, Anna, and Jamil)! They helped us explore every possible option that would help us get back home as soon as possible. This was my first experience at a AAA and I hope every future encounter is just like this one.
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July 2023 by Don DEAN
What happened to AAA??? They no longer offer Tour Books! Oh yes you can use a digital one but NO hard copies to lug with you and use on the road! What BS!!!! I have been a loyal customer for 42 years and losing a Tour Book is a game changer!! AAA does not rate any stars but you cannot post unless you give them one!
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July 2023 by David
I made an appointment for an oil change at 9:00 AM, and arrived at 9:00 AM and checked in. They didn't start until 9:30. The process only took about 15 minutes, left by 9:50.It is a nice place to wait, they provide free coffee and snacks. Lots of literary resources available if you plan on travelling.The staff is pleasant, I have only good things to say about them.The only negative thing I have to say is that they aren't too great with keeping your schedule. Even with something as trivial as an oil change. Why make an appointment if they won't start until 30 minutes after?
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June 2023 by Deborah Onalaja
It was a mess! They have all overweight people sitting in the waiting room and turning you around as soon as you walk through the door.
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June 2023 by Mickey Burdette
This shop has gone down hill. I dropped my truck off on Sunday when they were closed because my battery light had come on the last 5 times I drove it. I told them it was likely the alternator, and that the light came on each time within 10 minutes while driving it. They said they could not get the light to come on. I asked if they droved it and they said they had. I asked for them to look at it again and drive it for 10 minutes, because I would be very upset if I picked it up and the light came on after I left. The service manager Mark said he took the truck out himself a 2nd time and the light did not come on, so I picked it up. The odometer only had 2 additional miles on it from when I dropped it off. The light came on within 4 miles after I left. Not only did they do a horrible job diagnosing a simple problem, but I even told them what to do and they refused to do it. Drove it to work the following day and barely made it to the AAA in Rockville before my battery died from the failed alternator. I used to recommend this shop to a lot of people, but I will not any longer.
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May 2023 by Christina Valenzuela
It's an absolute shame that the quality of their work doesn't coincide with the reputation of the AAA company itself.I had a lot of work done here ( $5,000.00 ) on my truck only to end up in an accident due to my brakes failing.My blower motor was also replaced, but blew out a few months later. I've spent the whole winter without heat, and all summer without air.The mechanics left grease stains all over my door panel, dash, and leather seats.I feel like I was taken advantage of due my being a woman, & therefore was not treated as a valued customer!!!DISGRACEFUL!!!
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April 2023 by Remo Molino
Excellent customer service for AAA members. Travel help is awesome. Also, free Notary service for members. Attached is the AAA auto repair. Printed estimates given up front. Repairs done on time and at the going rate. No need to be an AAA member to use the auto repair service.
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April 2023 by Alice or Alicia V.
I was very pleased to work with Adriana in booking my trip. Adriana promptly replied my emails and took care of all the details. Adriana is a true professional and I would definitely recommend her to family and friends as the best travel agent to plan their vacations.
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April 2023 by Nathan Kennett
Not sure the role Mark has at AAA in Frederick but not at all professional and spoke to me in a derogatory manner. You can tell he really loves his job... 2 stars because they actually offer international drivers license.
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March 2023 by judy evangelista
Agent Sally, very customer friendly, knowledge of insurance, patient w this 72 yr old w a hearing & speech impediment got the job done efficiently.
