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June 2024 by Mirna Rojas
My husband and I were first time cruisers and we had the excellent advice and attention of Adriana, the best travel agent we’ve ever met! Highly recommended! We had an amazing time at our first cruise. Ready for our second one. We’ll see you soon Adriana! Thank you for giving us a very good customer service!
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April 2024 by Rick Wyatt
As a new member, I was checking out the auto service. Very polite, courteous, knowledgeable personnel providing excellent service and member discounts.
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April 2024 by Tiffany Bruder
You have employees that are stealing customers and other employees identities and you are getting caught now! The mVA was the first aware! Police are next! You better clean house and make amends!
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March 2024 by Kani M
TERRIBLE SERVICE. I had an appointment for an oil change set for 11am. I get there at 11am and sit in the lobby waiting as there was only one car ahead of me. I get up, leave to get some food, come back and around 1pm and the car is still sitting in the same parking spot that I left it in, untouched! They let 3 people in with appointments AFTER MINE in before me. I wait until 3pm when they finally touch my car and then they tell me that they cannot work on my car for whatever reason. TRULY A WASTE OF MY TIME! Never coming here again!
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March 2024 by Chris Marshall
Great customer service
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March 2024 by Astley Scott
I had my vehicle towed because I am a long time AAA member,They refused serving my vehicle, at their Buckeystown location ,having no apparent reason !
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February 2024 by Cody G
Always super helpful, and kept in touch each day on the status of my vehicle. They even held it an extra couple days while I was on travel for work, paid over the phone and picked up after landing at the airport near midnight. Go to for annual and unexpected maintenance. Great staff, great results, and they stand behind all the work they do.
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February 2024 by Eduardo Bracho
5-star service, Adriana made me feel very comfortable and relaxed. She has an incredible energy and she helped me a lot, making everything clear for me.
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January 2024 by Meghan T.
Still no contact from AAA, despite that response to my review. My time and money continues to be wasted by these liars and con artists.
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January 2024 by Meghan Tierney
WORST CONSUMER EXPERIENCE OF MY LIFE, AND IT'S STILL HAPPENING!!!This was my first time at this shop. I selected it because I trust the AAA name but they totally hung me out to dry.My car was towed into this shop twice in three days, and they didn't do an inspection either time (I'm a delivery driver, my car is regularly maintained and has 312,000 miles on it). 'The first time (Dec. 19) I had a rough idle and a flashing engine light, they said I needed to replace all of my coils ($1,000). I only did one ($200) because I wanted to take it in to my regular shop to see what they thought. Then it failed to start at all (Dec. 21). They told me the problem was the starter and it was unrelated to the coils ($400).Less than 24 hours later, the rough idle and flashing engine light were back. I took it into my regular shop. They could not conclusively diagnose the problem and I decided it wasn't worth further investigation. In addition to other issues, there was a massive oil leak and they recommended that I not put any more money into the vehicle. They were able to get it running again (aka the same result as AAA) by cleaning the spark plugs and making other minor tweaks, so I suspect the new parts didn't make a difference.I spoke to the GM on Dec. 28 and asked why no one told me about the other problems with the car. At first he said the car had been inspected both times but the reports were missing. He said the staff told me the full condition of car both times but that I said I didn’t care and wanted the work done anyway. He was rude, dismissive, and talked down to me. I caught him in multiple contradictions but he continued to evade and put the blame on everyone else.He then told me the car was inspected the first time it was towed in but not the second because it was in too poor condition. I was never asked to sign a waiver regarding the condition of my car when I picked it up after the second tow. He kept repeating over and over “What do you expect? It’s an old car. It’s broken down.”He tried to blame the problems on my regular shop and said they did poor work. He said there was no way that kind of wear and tear can happen in the span of a couple months and they must have messed up or failed to notice. He also said I was lying about how often I service my car.He l kept insisting that they did fix my car because they got it driving again. But I continued having the same problems. I eventually got him to concede that an oil leak could cause the engine to misfire. He said that all they did was plug in the code reader and since it said there was an issue with the starter, they replaced it. But they didn’t even know the leak was there, so they didn’t know if that or something else was causing the starter to malfunction.A mechanic friend who called back on my behalf finally got him to admit that did not inspect the car either time. The GM called me back several minutes later and said he would give me a full refund but I had to return the starter and coil. I brought my car in the same day (Dec. 28) and he took back the new parts but didn’t put my old ones in so it is currently inoperable and stuck at AAA. He told me I would have to pay to get it towed at my own expense. He also said I would be required to sign a "CONFIDENTIAL SETTLEMENT AGREEMENT AND GENERAL RELEASE OF ALL CLAIMS," which I found insensitive, insulting, and completely unacceptable.I filed a complaint with AAA member services on Dec. 28 and spoke to a caseworker Jan. 4 and 5. She said she reached out to upper management at the AAA shop and that he said he called me but I didn’t answer. If they called, they didn't leave a voicemail. The shop won't tell me how to get in contact with this person and the caseworker has not returned any of my numerous calls.TLDR: They still have my car and my money! AAA, call me!
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January 2024 by D Wood
The lady was so helpful, nice, knowledgeable, and competent. AAA is blessex to have employees like her.
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November 2023 by Mia Pennywell
Sooooo kind and sooooo nice literally amazing!!!
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October 2023 by Hayna Ritchings
Our car broke down in Frederick while we were in town for a wedding. As out of towners, we were so nervous about how we were going to get home. However, we couldn’t have met a more helpful, knowledgeable, kind, and patient group than the staff at this AAA (shoutout to Cory, Anna, and Jamil)! They helped us explore every possible option that would help us get back home as soon as possible. This was my first experience at a AAA and I hope every future encounter is just like this one.
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October 2023 by Hayne Lim
Our car broke down in Frederick while we were in town for a wedding. As out of towners, we were so nervous about how we were going to get home. However, we couldn’t have met a more helpful, knowledgeable, kind, and patient group than the staff at this AAA (shoutout to Cory, Anna, and Jamil)! They helped us explore every possible option that would help us get back home as soon as possible. This was my first experience at a AAA and I hope every future encounter is just like this one.
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September 2023 by Brian Rapp
Friendly and helpful staff. In and out quickly with roadside assistance in the future.
