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October 2023 by Reginald G.
Was in service for an alignment because had just bought new tires, and the service indicator came up on my dash. Had done some internet research on shops near me, and I was already familiar with them from Alexandria. So this morning I drove down to the shop and it wasn't busy. Since I was a first-time customer, I filled out an intake sheet. Asked them about an alignment and she said about an hour and a half. So I caught an Uber home but before I left one of the service techs was taking my car into the bay. So when I got back home I got a call 15 minutes later that my car was ready. Got there joked that I had a coupon and do they take them, good laughter. Had a quick conversation about cars and I left. Quick, easy, good customer service! Alignment $110/tax.
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September 2023 by Tracey Mack
First time at this location but everyone is nice. They have great customer service and have coupons for some of their services. I didn’t wait long and my car is riding much better.Services: General repairs & maintenance
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September 2023 by David D Quarles
The service manager as well as the representative at the counter. Any other stat members have been a wonderful job. And getting my vehicle backup and running a matter of minutes. Just for an hour change. It took less than an hour even do I have an appointment and it didn't show up. They still took me in and completed the task and a more time in fashion. What's again? I think the management team set run. Stat shop continue to do a great job for the community.Service: Oil change
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September 2023 by Reggie Eda
Our family has always been taken great care of for the last 23 years by the staff at Wiygul Automotive of Fort Washington. They have always been very friendly, attentive, accommodating, and most importantly, honest with all of our automotive service needs. Thank you so much!Service: General repairs & maintenance
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September 2023 by Reverend DeLoatch
My first visit to Wiygul of Ft. Washington was amazing! The two ladies at the front desk were very professional, accommodating and friendly. The wait was not long and my car rides so much better. This will not be my last visit for my car repair needs. It is refreshing to find a trustworthy, reasonable car repair place, especially being a female!Service: Oil change
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August 2023 by Mr Jackson
The mechanics are awesome. They are the best at what they do. But the front desk associates need more friendly service. Just my opinion. Beyond that they are my go to shop. An they can fix all your problems. Just like that. Thank you for all your help. Well be using u again
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August 2023 by Yasmin Abdullah
This Fort Washington Wiygul automotive facility was very clean and inviting. The staff members were very helpful, informative, caring and professional. They changed my truck oil while we waited, gave us a detailed overview of what was done, and gave a report on what we would need to attend to shortly all within an hours time. They had small refreshments out (cookies for National Chocolate Chip Day) and coffee if you want it. I will recommend this auto repair facility to others.Service: Oil change
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August 2023 by Victor Popoola
I came here to get a tail light fixed. The staff were not only professional, courteous, and super helpful, but they were also very honest. After examining the vehicle, they discovered the bulbs were working perfectly and only needed to be tightened (at no cost). They could have cooked up something or pretended to replace a bulb that needed no replacing but they did not do that. I highly recommend them!
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August 2023 by Casey Pitta
Fantastic experience from the minute I walked through the door to the minute I left with my car back to working condition. I got what I needed and didn’t feel pressured for extras (which is normally what happens when I’m getting service at home). We travelled from out of state and lost AC during our travels. We found a random shop where we were vacationing and hoped we could get work done. Hoped for the bare minimum. Got the best! I’d go back again in a heartbeat if I lived closer. It felt great to drive my family home safely.Services: Auto A/C recharge
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August 2023 by Lamont Kennedy
The service I received at the Fort Washington location is top notch. It sets a high bar for excellence that others should emulate. Location Cleanliness, Staff Professionalism and Courteous demeanor makes it an easy choice to use them to service my vehicle(s) again.Service: Auto tire replacement
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August 2023 by Patricia N.
Subject: Negative review with WilgulDeshawn was cold and uncaring, she didn't follow thru on the status, especially when I brought car down in afternoon and then you kept it overnight still no follow up and I had to keep calling!!!! Looking back on my first experience which I got from Shannon who followed up spoke to me and explained the process unlike Deshawn had no follow up and couldn't respond and would put me on hold, the excellent customer service I got from Shannon previously was a joy, but Deshawn was terrible! Tech guy relayed mechanic information with me by first blowing me off on phone because he was handling another customer and would call me back, which I had again to call to find status. Tech guy acted like he was having obviously a bad day in talking to me, when I finally got the diagnosis I asked for written and pics he said he would send. Yes finally I got them, and your labor costs were outrageous. So I then took my van to Meineke which did the work on brakes using same parts with labor, which I received back my van that evening with a savings of over $600. I had a terrible second experience since your company fixed my first car with awesome customer service and prices that were reasonable plus first experience was amazing with Shannon. She should train all your front desk people, she is amazing! Your people should be friendly, caring, follow thru with treating customers like they care about them, not feel any way, obviously they dislike their job and shouldn't be in customer service. I am so disappointed, especially with the tech guy who said he was just relaying what the mechanic said. Which he was very unfriendly or uncaring. Wow you need to adjust your labor/parts charges, Meineke did the same work for my brakes cheaper. I saved so much I added a complete oil change!
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July 2023 by desales culley
Awesome.. even got a ride back home and picked up when my vehicle was ready... love coming to this location.. friendly staff...excellent serviceServices: Exhaust
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July 2023 by Jessica Burgess
This was one of my best oil change experiences! We received superb customer service along with a courtesy ride home while waiting for the oil change. This is my second time using them and I will not go anywhere else! Thank you so much for the beautiful service and hospitality!!
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June 2023 by Robin Alsoffi
Highly recommend. Professional, courteous, timely, and fair price service. What more do you want? Will definitely make Wiygul in Fort Washington my regular go to place for my vehicle repair and maintenance needs.Service: Wheel alignment
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May 2023 by Patricia Norman
Our tech Shannon Lee, was knowledgeable, professional, friendly, considerate, helpful. The best customer service we ever had. Everything was explained, only the necessary critical work was completed that we authorized to save us money. Gave us recommendations on other issues needed eventually when we could afford it. This company is a hidden gem, what a wonderful, honest, trustworthy, business that cares about you and spends extra time in talking to you and showing you on paper what needs and has been done and so there aren’t any hidden costs! Our family has found a home automotive company that we feel comfortable having all of our cars, etc. (SUV/van) worked on. Once you try this company they will make you a feel like a member of their family? excellent workers with excellent skills.Services: General repairs & maintenance
