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“Great UPS store, the people who work here are tech savvy and attentive. Could be a little more organized, it's chaotic sometimes. And the lines can be too long. But I do recommend this location.”
“This is a fantastic location of UPS. I went to do a list of various items there today and Elias, one of the employees, was extremely helpful and patient with me. Great service.”
“Very helpful store. I sent a package from Va to Dallas tx and the representative was extremely helpful, he made sure my package was secure and put extra tape so it wouldn’t open. Made a return to Amazon and sent it with this store and the representative this time was also very helpful. Quick and easy!”
“Today I visited the UPS store on Smallwood Dr. and Desani and David were awesome! Every time I visit this location I am greeted with the most friendly and extremely helpful staff. I love how pleasant and helpful they are. Once at the counter I never spend more than a minute or two. I highly recommend selecting this location.”
“I will literally drive 40 mins just to ship items from this location. I’ve been coming here for over ten years and the service has always been efficient, fast, and top notch.”
“Very professional and honest individuals who care about their customers. I highly recommended Cotonou Direct International Shipping for all your shipping including RORO. Remy is a very good and patient person. All the entire team are great people to work with!”
“Fantastic customer service & they have a little bit of everything! It’s always my first stop before getting in my car to pick up a this or a that…chances are, they have whatever I need!”
“Best full-service mailing center in all of Northern Virginia! The staff is smart, friendly, patient with me but quick in their work, and I always prefer to come to this location — Andrew, Lewis, Cindy, Jherome, and their colleagues make all the difference!”
“I use this place quite often when I have to do a return. The staff is always efficient and gets me in and out of there in less than a minute. I can't always say that about the customers who for some reason never seem to have their act together. It would be nice if they could have a separate line for these folks, you know what I mean?”
“In a time crunch searching for notary services from the post office and UPS, both unable to provide customized service with pre-paid mailing options, Parcel Plus in Clinton, MD was not only able to provide such services, but the cost was very reasonable. I received excellent customer service and immediate attention with a smile. I highly recommend this one-stop shop for all of your mailing and shipping requirements.”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
“I was there on 01/11/1024 and this young man name Kevin was so helpful and was extremely polite. It’s been a long time since I received great customer like that. This will be my ups store from here on out. Thank you Kevin”
10AM - 7PM
5145 Duke St Suite D, Alexandria
Shipping Centers
“I had a valuable painting that needed to be packed and sent overseas. It arrived in perfect condition, and the care with which it was packed was apparent when it was opened by the art dealer. GREAT JOB!”
“The customer service is exceptional every time I visit this location. Paris, Kalea, and Jalyn are absolutely amazing, knowledgeable, friendly, and client focused. I visit often to print real estate materials and make returns and they always get me in and out in a timely manner with extreme attention to detail.”
“I love this UPS location! I come here all the time for shipping, printing, copies, you name it. Every employee has been incredibly helpful and accommodating. This is not the closest location to my home, but I choose this location because of their exceptional service.”
“I write and draw children's books, and the product I get printed requires very precise specifications, and JP made sure his machines could produce the results I needed *before* I even walked into his shop. He and his team go above and beyond as much as possible to ensure quick turnaround and quality products that the customer is happy with, and I very much appreciate that...especially when I am facing a sudden and tight deadline!”
“I only come in here to mass print for my job. Every time I go in Niecey in the printing departmentis always working hard trying to meet the demands of clients asking questions and taking care of other tasks. All while helping clients in the self service section. She helped me to refill my printer all while tending to customers. She is true multi tasker all while maintaining great customer service! She even helped me with putting my prints in a box so they wouldn't fly away (it was windy that day!). I'll keep coming back as long as she works that section. She does a great job and it reflects great for Staples.”
“Finding myself in a critical situation with an urgent need for professional printing, I was directed by a colleague to the FedEx Office in Waldorf, Maryland, promising exceptional service and timely delivery. The moment I stepped in, I was enveloped in a welcoming atmosphere, and Shanell Proctor, a beacon of professionalism, greeted me with warmth and immediate attention. Shanell dedicated her time to meticulously walk me through each aspect of my printing project, ensuring not a single detail was overlooked. With patience and expertise, she explained the options, guiding me toward the best choices for quality, cost-efficiency, and swift completion. To set my mind at ease, she offered a proof of the job, a gesture that not only demonstrated FedEx’s commitment to customer satisfaction but also showcased the exceptional quality of their work. I was utterly astounded by the outcome. The quality of the print job far surpassed my expectations, reflecting Shanell’s exceptional dedication and the high standards FedEx upholds. This experience wasn't just about getting a print job done; it was a testament to the unparalleled customer service and professionalism at the FedEx Office in Waldorf, Maryland, spearheaded by the remarkable Shanell Proctor. Shanell isn't just an excellent employee; she's a true professional who elevates the entire FedEx brand with her commitment to excellence. Thanks to her, FedEx Office has earned my unwavering loyalty for all future printing needs. Their blend of quality, efficiency, and customer-centric service is simply unmatched. For anyone in need of printing services that exceed expectations, look no further than FedEx Office in Waldorf, Maryland. Your search ends here with guaranteed satisfaction.”
“I made a pickup and it was a zero hassle process. There isn't much parking in this area no matter the time of day, so you can in the garage for free up to a certain time. The customer service rep here is super nice and helpful. Thanks!”
“I was not home to sign for a package and tried to reroute it to my nearest FedEx location for pick up. I was told by customer service that it wouldn't be taken there until the next day. Normally that would be fine but I was going out of town the next day and the package was something I needed to take with me, so they told me if I was willing to drive to Alexandria to pick it up that someone can get it to me there if I arrived before 8p. We arrived at 7:20 (after a 40 minute drive) and the sign on the door said they closed at 6. Luckily there were some phone numbers on the window. John, the Senior Manager for this location, was the most kind and helpful person. He was able to get one of his employees, Marcellus, to come back and retrieve my package for me after hours. In a day and age where it's really easy to say no to a stranger, I'm extremely grateful for people like John and Marcellus for helping me out when they really didn't need to. Thank you to this FedEx for the best customer service I've received in awhile!”
8:30AM - 7PM
1520 Belle View Blvd, Alexandria
Shipping Centers
“I recently had an unexpected issue with a package where I needed to void the transaction very soon after initially dropping the item off at Parcel Plus Belle View for shipping. Kyle was SO helpful and quick. I really appreciated his assistance and knew I wouldn't have received that type of customer service at one of the big shipping companies (UPS, FedEx). It made a huge difference that I could call Parcel Plus directly and immediately speak to someone who actually works in the store (as opposed to navigating a corporate automated answering system trying to reach a representative). Thanks so much for your help, Kyle!!”
“I have been using this location for years for all my shipping needs and never have a problem. Nothing has ever been lost returning to Amazon as has been done with other locations. The people here are friendly, expeditious and professional. I don’t know why people are giving them lower scores because they are great!”
“There is one employee here who is amazing! He gives the best customer service. He is friendly, kind, and efficient!! I wish I would have caught his name. He was working Sat June 22 at 1pm”
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“Great UPS store, the people who work here are tech savvy and attentive. Could be a little more organized, it's chaotic sometimes. And the lines can be too long. But I do recommend this location.”