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January 2024 by wilma mcclearn
Excellent customer service!!! The team was fast and friendly. The gentleman at the counter was extremely courteous. I will definitely be returning!
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August 2023 by Michael Balllenger
They took my car at the appropriate time found the the repair needed and informed me about it and the cost which was reasonable. They perform the service and I was out of there in probably a half an hour. They were polite and courteous.
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August 2023 by C. S.
The manager is friendly & professional & the mechanic who serviced my vehicle deserves an award for being lightning fast...SERIOUSLY, he's talented enough to join a Formula 1 pit crew. I knew I was in for a hefty bill but the prices were reasonable & I'm satisfied with the results.My mother came in after the work on my vehicle was almost complete. She initially wanted a price check for an oil change & an air filter replacement but ended up getting both things done because the prices were fair. Once again, the mechanic on staff was rocking & rolling...her car was serviced in no time!
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August 2023 by Jack Wimbush
The Store Mgr Amonte is an excellent Mechanic, His knowledge of Automobiles is Excellent & His Mechanic Team is Excellent as well. They give You Great Customer Service & they’re very Friendly and helpful. I take All of My Cars & Trucks to this MR. Tire of Fort Washington & have referred Family and Friends which are bringing their Vehicles to This Mr. Tire as well. Shots out To Mgr Amonte W & Crew! ??
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July 2023 by Anahita H. Matin
The work they did on my car was good quality and certainly quite quick. But, I am not happy that gender stereotype still exists in this chain stores! This is the second time I see this in one of Mr tire shops! They treated me is as if I am a dump woman who doesn't understand car repairs! When I asked about further information about different fluids of my vehicle they did not respond and did not help me. Also they no longer have this list that they go through to inspect your car free of charge.The other issue which is more important was lack of hygiene and health precautions in this store. People that are working there were NOT wearing masks! except for the person at the front desk. The people that work on your vehicles are also very dirty! touching the wheel and other parts of the vehicle with their dirty oily hands! it doesn't take much effort to wipe their hands with a clean cloth or wash it before driving the car out of repair space! my hands were completely black and oily! by the time I arrived home, just because whoever that was working on my car didn't bother to wipe their hands clean!This is a deadly pandemic people! you need to stop being selfish and respect other people's health! please be more careful about health safety regulations, otherwise you will lose customers!
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June 2023 by Catherine Martin
I literally needed one tire, but I was up sold to 4 - not a huge deal, I probably needed them anyway. I was told the wait time was 2 hours, so I caught an Uber home and received a call about 2 hour later letting me know that I should get new rotors. I declined and asked if the car was almost finished. I was told yes. I waited another 20 minutes before returning. My car was not finished. I’ve been sitting here for at least 1 1/2 hours. It’s still on the rack, with no freakin tire. Either they are incredible incompetent, or petty because I refused their rotor recommendations. Either way, I won’t be returning.
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April 2023 by MSCAMP116
I stopped by Mr. Tire the day before, blessed to find what I needed and was told to come back in the morning. I did, the time finished was exactly what was shared the night before. My car runs great with my four new tires and a good price as well.. I thanked the gentlemen again after driving my car away. It runs like a new one. I did not give a five star only because they need more workers and they are in the process of doing so. I did not get my courtesy inspection. However, he was honest about not having the person available to do it. He also recommended me to go to another location or he could find me a location that would work. Integrity is everything to me....up close and personable. Hire more employees and keep up the good work. A long time customer.
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April 2023 by Tammy Bundy
Customer service is alive and well at Ft. Washington Mr. Tire, all thanks to a dedicated employee Ayo ?. He was very helpful and made sure to give us the best deal possible. Despite being the only employee working today, he finished the job in an extremely quick manner. I am happy to say Mr. Tire met all my expectations!
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April 2023 by Cecelia Valdez
Great experience here! Ayo was such a big help finding a tire for me and my father.
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April 2023 by Shanikka Richardson
Mr. Ayo was very friendly helpful and considerate during my visit. He offered to put air in my tire for me and did a comprehensive walkthrough before making a tire suggestion for me. Super appreciative of his assistance.
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April 2023 by Qiana Hawley-Brewer
Ayo did a fantastic job in making sure I was advised in all of my options and the work needed done on my vehicle. I do recommend Mr. Tired.
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April 2023 by LATONYA JOHNSON
Ayo, was very friendly and knowledgeable. He throughly explained all of the current specials and provide valuable situational insight. A big thanks to Mr. Ayo as well to my mechanical team.
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April 2023 by Daron Holmes
Great customer service every time I visit and also pricing is very affordable GREAT TEAM!
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February 2023 by Danielle M.
So my husband purchased 4 new tires from TireRack.com. Had the tires sent to Mr.Tire to be put on and balanced which cost an extra $89.99. They put them on Saturday on Monday I brought my car back because the steering wheel began to shimmy. I was informed that the mechanic has jury duty and will bring it back in Tuesday morning at 8 o'clock. I arrived at 8 o'clock to be informed that I would be charged another $39.99 because they don't put a warranty on tires that were not purchased from them and their Master Mechanic left last week (not my problem). After arguing with the clerk he said he would not charge me for the balance check but if there is anything else wrong they would not be able to fix the issue. Note my steering wheel did not shimmy with the old tires on. After sitting in the waiting room for 2 hours I was then informed that my car was just getting to the back. I am not happy at all. I normally don't write reviews but this is ridiculous.
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February 2023 by Hunter Hunter
I told counter clerk, I wanted coolant flush , for my 2010 Avalon. After the work was done, I checked it, the coolant was green, very little in the reservoir. He told tech to top it off, but he added little to it. I spoke to manager, he said they used "universal" coolant, that comes in big drum, that is good for all cars. I said Toyota does NOT recommend green coolant, for this car. This is dueto possible engine damage, leaks, etc. He said they cannot provide different color coolant because they are hard to keep in stock and get. Also, he claims no harm would come to the car. Other places have various coolants. Why would it be hard for Mr Tire to have ? .
