-
June 2024 by Cearra Steuck
My husband and I recently bought our first home. There were a lot of confusing terms and we did not know what policy would best suit our needs. Raymond explained why we would need certain ones over the others in a way that was easy to understand. We had never been through this process before so it was helpful to have someone explain. Highly recommend working with him!
-
May 2024 by Matt Greenspan
I have been very impressed with the customer service here. I just called to inquire about why my rates had increased. Raymond provided a very clear and helpful explanation, and walked me through discounts that helped me improve my coverage and cost. Still the best rates I have found in VA!
-
April 2024 by Dejuan Wilson
Always quick service!
Thanks Ola for the help every time!
-
January 2024 by Linda Spruell
We were looking for an alternative insurance company, after being with another company for many years. Choosing to call Gai Allen at State Farm turned out to be very fortunate for us. Not only did we get a better rate, the agent we spoke with, Ola Williams exhibited exceptional customer service. She wasknowledgeable and personable, as well as professional. We recommend that anyone looking for insurance contact this office.
-
December 2023 by Jameka Ingram
I received an exceptional customer experience when I called for a quote. Ola Williams was patient, professional and pleasant all while presenting my current options, as well as with details for future decisions for any changes I may make. All of my questions were answer, explained clearly and patiently. To this end, Miss Williams should receive more than the 5 stars. I will definitely stay with this agent.
-
December 2023 by Tamaka Harris (Tammyluv)
I have been with State Farm for over 20 years for Home Owners Insurance and decided to add Auto. Ola was very helpful and very informative in guiding me to add an auto policy. She answered all my questions and displayed the best customer service. She was very professional and immediately responsive. Thank you Ola for your professionalism and patience.
-
December 2023 by james westbrooks
Ola Williams is a true gem and her customer service is outstanding. She goes far and beyond the above average state farms employee, if I could give her 10 stars out of 5 trust I would and she mire than deserves it. Thank you Ola, you're my go to from this point on. Gai, take notice of the employees that give your customers great service. If she doesn't have, she deserves my book of business in her portfolio.
-
September 2023 by Sheila
I have been with Gai Allen insurance for 5 years. The fact that she and Raymond goes above and beyond for their customers makes me feel appreciated. Whenever I need clarification or breakdowns about policies, Raymond is definitely the one to ask for.
-
July 2023 by anthony golden
Pat Roy here, I forgot to sign out of my son, Anthony Golden's account. I have been a customer for years. I love these guys. They are professional, immediately responsive. I'm 76 years old and a worrier. I'm on the phone with them constantly asking questions. They are courteous and patient to take whatever time is needed to make sure I understand. Gai, I really appreciate you and your staff. I will never change insurance companies.
-
July 2023 by Debra Legister
Hello Gai Allen,I really had to take the time to express my feelings about Ola and Raymond today. I have been with State Farm for over 30 years and I know at certain times I'm not that pleasant to deal with, but, on a constant base I have been a big pain for Ola and Raymond lately with my million questions and not understanding why so many changes with State Farm, at NO time did they make me feel like I was abusing or rude to them!!!. Professional, kind, mild mannered, quick responses, returning every single phone call mssg, courtesy! I want to take this time to thank you for hiring these 2 amazing employees that I can feel their smile through the phone while taking care of my every issue and always making me feel good at the end of EVERY CALL. Thank you Ola and Raymond for your professionalism and Patience. You have always gone above and beyond for me.
-
July 2023 by S Archibald
I have been with Gai Allen insurance for 5 years. The fact that she and Raymond goes above and beyond for their customers makes me feel appreciated. Whenever I need clarification or breakdowns about policies, Raymond is definitely the one to ask for.
-
June 2023 by Ronaldo Cragwell Jr
Ola,Ray, and the Gai Allen team are great. They always treat us like family
-
May 2023 by Lisa Bell
If I could give a half star I would. My husband called to inquire about the rates for our vehicle because they kept going up. We are very responsible drivers with no tickets or DUI’s. The receptionist gave a very vague and basic answer which in my opinion had nothing to do with our policy. She was very disrespectful and rude. She also hung up the phone during the conversation. She outright lied to her manager and stated that my husband threatened her and stated that he would hit a woman. He would never say or do that. I was sitting right there during the whole conversation. We asked the manager to check the recording but he stated that they don’t do that. Gai Allen, owner agent, has yet to call back as requested. This was a horrible experience and a horrible agency. I wouldn’t recommend them for any type of insurance.
-
May 2023 by Lisa B.
If I could give a half star I would. My husband called to inquire about our rates for our vehicles because the policy keeps going up. We are very responsible drivers with no tickets or DUI's. The receptionist gave a very vague and basic answer which to me had nothing to do with our policy. She was a very disrespectful person and very rude. She also hung the phone up. She outright lied to her manager and stated that my husband threatened her and said he would hit a woman. He would never say or do that. I was sitting right there while he was talking to her. Gai Allen, owner agent, has yet to call us back as requested. This was a horrible experience and that's a horrible agency. I wouldn't recommend them for any type of insurance.
-
December 2022 by Kathlyn Patterson
As a satisfied customer of the Gai Allen Agency for more than 15 years, including the last 5 since moving out of state, I recently had my own "Jake" encounter. It was a critical renewal opportunity for a policy that I have owned for years and because I am presently unemployed and in financial difficulty, and I mean difficult enough that even after having lost a son in 2020, I could not see in the moment how to commit to ANY additional expense, so I ignored the NUMEROUS written notifications that I received, and then Gai called. Again, I lost an unmarried, uninsured adult son in 2020, so beyond the terms of the policy, there was no "real new" information beyond the numbers in our conversation, and I directed her to my son. She called him, and we discussed it briefly but one morning on a drive to run an errand, her phone call played in my head and I immediately reached out. That perfected personal touch was the catalyst for keeping my family from losing greatly. But what's a great quarterback without great players around them? Enter Ola Williams!!!!! Ms. Williams received the message that I left and called me back within minutes. From that moment forward it was white glove treatment documents sent to me in minutes, she confirmed my receipt and return of all necessary documents and even ensured that I was comfortable with the docusign process. Customer service is becoming more and more a lost art with emphasis ever increasing on technology, but at the end of the day, we all need and want a human touch and a voice of compassion speaking to us about something as delicate and inevitable as our existence and the well being of our loves. I know it's the other folks slogan, but I'm in good hands over here!!
