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December 2023 by Cleveland
You have got to be kidding me. This place is a joke I came in on Saturday12-16-2023 (it’s the holiday season) to mail off packages to grandkids. It was two people a guy and a lady. The lady kept walking away talking on the phone leaving the guy alone. I stood in line for far longer than I would have liked. Anytime I come into this post office I dread it. They have recently became so slow
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October 2023 by tony c
Twice in the last month they have failed to deliver a package from ebay. The first time was 3 weeks ago. They stated on tracking that package was undeliverable. I went to the FT washington location. The employee I talked to. Said it was SOP for when the package wasn't put on the mail truck. He did get the package for me. Now I get a poorly written undeliverable receipt on Friday. I expect my package today. Postman who is a substitute. Tells me he doesn't have my package. Now I am hoping it's at FT washington location. I will be there Monday morning. This service is unacceptable.
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July 2023 by Zahra Hassan
Wish I could give it zero stars. Discriminatory and completely unprofessional staff that made me wait on purpose because of my headscarf. So upset.
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June 2023 by Y Brooks
The mailman stole my package or delivered it to the incorrect address. I have called the post office 10 times already and no one wants to answer the phone. Meanwhile I do have a ring alarm camera so needless to say no one delivered anything to my home 6.5.23
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May 2023 by Deitra Foster, PhD
I must agree with the others who have given this post office one star because zero stars are not an option. When getting packages are the worst. First, my package was marked delivered. I'm calling the company telling them I want a refund because I have not received my package. I was told to contact the post office. The postal worker had to ask the driver and four days later, I receive my package. Secondly, my package was mailed and marked delivered only to be delivered to wrong address *bend not wood. Someone can't read. And, finally same problem or person who still can't read and delivered our neighbor's package from around the corner who lives on *bend Dr and we live on *wood Drive. Suggestion: maybe the workers need to be retrained on their routes and with alphabetical order to organize their packages, letters, street addresses. Outrageous
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May 2023 by Dr Foster
I must agree with the others who have given this post office one star because zero stars are not an option. When getting packages are the worst. First, my package was marked delivered. I'm calling the company telling them I want a refund because I have not received my package. I was told to contact the post office. The postal worker had to ask the driver and four days later, I receive my package. Secondly, my package was mailed and marked delivered only to be delivered to wrong address *bend not wood. Someone can't read. And, finally same problem or person who still can't read and delivered our neighbor's package from around the corner who lives on *bend Dr and we live on *wood Drive. Suggestion: maybe the workers need to be retrained on their routes and with alphabetical order to organize their packages, letters, street addresses. Outrageous
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April 2023 by Leo Goulden
This has got to be the worst post office on the entire earth. 7 times now my package couldn’t be delivered because of “insufficient address” even though it was correct and I get mail every day. So you can deliver all these ads to my house but not my packages?
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September 2022 by Jo-Ann G.
No one ever answers the phone, only 1 person at the front, lines always going out the building.They put my mail on top of the envelopes in my mailbox that needed to go out. So I have to drive to the post office.Worse service ever.
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July 2022 by Donalia Clay
The employees are so helpful, kind and patient. I feel like they go the extra mile to ensure that the customer is made to feel that they are valued. Even when they are packed with people, they don't make you feel rushed or flustered. Love these people!
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May 2022 by Katie Letts (themightykay)
Constantly marking my packages and mail as Return to Sender for "insufficient address" with zero delivery attempts, despite having lived at my current address for 8 months with no prior issue. Not very helpful in solving this issue either, the man I spoke to on the phone said maybe the driver didn't know where to go!
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May 2022 by tamica knight
I just called trying to find my license. They weren’t sent to my address and DMV says it was sent out and never sent back! The guy I talked too was soo rude! The first time I walked in trying to find another set of license I ordered that got lost in the mail he told me he would be looking for a "needle in a hay stack" and told me to keep checking my mail box! SMH Now I call about another set of license and I’m talking to the same older guy that I talked too when I walked in! I tell him I never received my license and he’s asking how often I check my mail and it could’ve been sent back to the post office. But he’s not trying to help! Like this is you job Sir and if you don’t like it find a new one! ??♀️
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May 2022 by Hannah H.
I would give zero stars if possible. Worst customer service. You will wait forever. In a two week time frame they have lost my package. I got a text saying another package arrived at this location and the man working the desk (there's only one person at a time) used his psychic powers to tell me it wasn't there. He refused to look. I left angry. Called back the next day to discover it was in fact at the location. Do yourself a favor and go anywhere else. Please just close it down or rehire people who actually capable of doing their job.
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May 2022 by Christopher L.
Always the worst customer service of any post office I've used. No sense of urgency and they're generally rude, but sometimes will be straight up very rude. Lines are always out the door because they move slowly, and often just stick one person at the counter who has to keep getting up and walking to the back. If a second person comes out, don't get too excited because somehow they're good about not moving the line any quicker. A colonoscopy or getting a tooth pulled is probably a better experience than that retail counter, if you had to rank it.
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December 2021 by Jon J.
One person working here. They take forever. Rude people work here. Line is outside the door. Close it down or restaff.
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August 2021 by Franco Vanucci
I paid for priority express it came 4 days late and my package was Allegedly delivered but not at my house. I saw the mail man which told me it was delivered at a near by neighbors house who has a Ring Door Camera. The Neighbor Show me the footage of the time the Package was So Called Delivered but Nothing or Nobody Never Came. The Mail Man Stoled My Package and Never Delivered it ?
