-
November 2023 by Lotus Flower
Each and every person, whether via phone or in person, was extremely professional, attentive, and helpful. The shuttle service was also great, on-time and reliable. It was wonderful not to have to stay at the shop all morning while waiting for my brake sensor to be repaired. I was initially hesitant to take my BMW there since I've only ever had it serviced and repaired at a BMW repair shop. However, this was the best car service/repair and auto shop customer service that I've experienced in a long time. So much so that I'm writing a review, which I never do. I will definitely be a repeat customer.
-
November 2023 by Ty Clark
Betsy was amazing. Very Friendly. We had some unexpected issues with our car, but she explained what was necessary to get the car to pass inspection. I will definitely return for more service work!
-
October 2023 by pavan kumar
I could not able to take services as I had to rush to work but they are very nice and professional. I definitely will try taking their services next time!
-
August 2023 by Harambe X
2009 Buick Lacrosse CXI appreciate all the work that was performed on my vehicle, but the issue my car has isn't resolved. Had $2100 worth of work done and the car still shut off soon as I pulled out of your parking lot. Car still says starting Disabled and reduced engine power. Service stability system.
-
July 2023 by Shelia Berry
Upon first impression, I thought this business was thorough and professional until I asked for a second quote that I never received, and I awoke the following morning, and the tire that was replaced was flat due to them not replacing the tire valve! It is mind-blowing that a TIRE repair shop did not place the valve back on a tire! Be careful if you visit this shop.
-
June 2023 by Dagmawi Yemataw
I wish I could give them 10 stars..There is no other Auto services that can compare FWATC. Great, Fast, Honest, very respectfully. They exceeded my expectations. Trust me and Thank me.
-
May 2023 by María Marshall
The team thrives to provide you with exceptional customer service. Chris will work with you to accommodate your schedule for an appointment. I overheard some discussions with their patrons and witnessed how they help their patrons to make informed decisions about their car's maintenance without the pushy salesman tactics. I felt that they were honest and provided good options. I'll come back.
-
April 2023 by William Watson
Tune up and tire service; professional and expedient. Chris, the manager is fair and honest, I followed him from a major auto repair company and his honesty and experience is just part of his integrity and automotive experience.Service: Engine repair
-
February 2023 by Sharvell Dickerson
They are all always so friendly and helpful every time I visit. They help me prioritize the repairs to my vehicle in order of importance and usually offer me more than one solution to fix my problem while staying within my budget.
-
January 2023 by Katara Mahdi
Came here for my MD service inspection & the entire staff is great! Tammy was very helpful with having the guys also put my Honda emblem back on the front of my car! I was in & out within an hour of my appointment time. I recommend them for friendly & quick service! Will keep them in mind for the future!
-
December 2022 by Kimberly G.
I've had repairs performed on quite a few occasions without any problems at this shop but it's always the first time for everything. I had my car towed last month because my car wouldn't start. I called to confirm that my vehicle had arrived. The lady that answered confirmed that my vehicle had been received and that I should receive a call once the problem was found. I returned a missed call from Ed, he told me that the battery terminal was the issue and it needed to be replaced. He told me the cost and I agreed to have the repair completed. Ed then proceeded to read off a list of other things that required my attention. After he read off the the list I informed Ed that I had those repairs completed by them a few months prior. He told me that he would look into it and call me back. When he called me back he told me that he did see that the repairs were completed but used parts were used so if I decided to have the repairs completed it wouldn't be covers under warranty. No one never told me that they parts were used for the repair. Neither did the receipt state that used parts were used. I asked to speak to the manager. She wasn't available but called me later discuss my concern. I arrived to the shop prior to them closing and she wanted me to keep my car an additional day to confirm that the repairs that was mentioned by Ed was really necessary. She told me that she would give me a call the following day around 1pm. I never received a call so I called her. Long story short I was told that one of the many things mentioned from the recommendation needed to be taken care of in the near future. My son went to pick up the car and attempted to pay the price that Ed quoted and it was incorrect. The spoke with the store owner (Stanley Walker)and he acted as though he didn't want to honor the cost was given but eventually did. My son uses the car for school and work and I was told that the car was fine. The following day I received a call from my son on his lunch break telling me that the car would move. I had a mechanic come out to look at the car and I was told that the axle on the passenger side was completely detached from the car! My son has a early morning shift at work and travels a dark isolated road. I'm thankful that the axle held on until he made it to work and the car was parked. Patronize at your own risk! You pay too dollar for an repair and find out that it wasn't worth the price that you paid. Go somewhere else. It's not worth the headache.
-
December 2022 by Beauty Deep
Derek helped fixed major hose/coolant issues and i received my military discount . If i had not decided to take my car to be seen locally, I would be car-less. .. i brought my car into Dodge RAM in Waldorf for a full inspection , oil change, ect, but was screwed over..i.m glad there are still honest people here and even happier to be supporting the local business .. Thank you for fixing the issues on my car Derek !
-
November 2022 by james Liberty
Rude management. No people skills.It appears that arguing with the customer is a turn on. I don’t appreciate being cut off in mid sentence when I am trying to get my point across. The young lady tried to make me look like a bully while antagonizing with her sarcastic personality.I’m not going to pay those outlandish prices and be insulted.I like the fact that this shop is within walking distance from my house but I’ll travel a little further next time to avoid being insulted.I suspect that she will deny the entire incident in her rebuttal. I’m writing this review because I would like for people to know what to expect as far as respect. She acts like a spoiled child and I don’t think that it’s cute by the lest bit . I WILL Never use this shop Again!!!!Service: Electrical
-
November 2022 by S W.
I saw that they do european repairs on BMW and Mercedes. They fixed my BMW electrical problem with battery going dead and wipers stopped working . Surprised by the quick turn around. Expected several days but repaired in one day.
-
November 2022 by Ed N.
Great staff and service that I received when I went to get my vehicle serviced this is the only place I will go to if I need any service done to any of my vehicles
