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August 2023 by Valeria Romero de Maldonado
The work they did on my vehicle was not good. They delivered it to me with damaged parts and the estimate said they would be replaced. Bad customer service from 1 worker. The bodywork was very bad, the paint did not match the entire color of the vehicle. I will have to take it to another workshop to fix the details left at L&M bodyshop (Collision Worx). We chose this workshop because it was the closest to my residence. I do not recommend it.
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July 2023 by Reggie Haggins
This company put cheap parts on your car then tell your insurance they put genuine parts. They half fix my car. My bumper keeping popping out and they didn’t fix my door. One of the worst decisions in my life. DO NOT BRING YOUR CAR HERE. Billy is unprofessional and they don’t fix your car in a timely manner. He will lie and blame the insurance company.
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July 2023 by Chiquita zanders
I highly recommend to stay away. You will regret it. They are liars and will charge your insurance for work they did not do. Stay far away.
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May 2023 by ciaraspb
Horrible! Don’t go you will regret it. They will steal parts off your car and keep your car longer than needed. I’m now paying to replace parts they stole. They need to audit this place.
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May 2023 by Theo kit
I'm a victim of a hit and run to my 2012 infiniti m56x.. someone ran into my front bumper..I travel a 30 mile radius from my home to find a great auto repair shop,because my car was in mint condition. After seeing the finish result from alot of auto shops I choose collision worx.there work is beyond exceptional. The staff is informative and the body technicians are the very best around.my car is back to its original mint condition. The paint job is a perfect match ,the bumper lines are perfect as well. The owner treats you with respect, and is always available to answer any questions you might have. I will never take my car anywhere else but to Collision worx in fort Washington md..check them out you truly will not be disappointed. They are the best around in the dmv...
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March 2023 by A.B
Shop is Amazing . My car looks like it came off the show room floor. Never even looked like it was in an accident. Melissa and Laura were very friendly , Billy was my point of contact he kept me updated thru the whole process. I deff will be referring family and friends to use Collision Worx.Services: Body & Trim
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February 2023 by Willie Alston
Do not take your car here for repairs. The owner is simply a scam artist. He takes a lot of money from the insurance companies and does subpar work. My insurance company gave him over $15,000 to repair front end damage to my car. Once I got my car back after 2-1/2 months. I noticed the push start no longer works. And my car smell like gas while it was running. I reached out to collision worx and was told complete malarkey. For $15,000 and almost 3 months in there garage. I feel completely scammed clearly there was not $15,000 worth of work done to my car. Not to mention the owner bragged about how hes able to get over on the insurance companies. Absolutely horrible repair shop. Don't take your car here for repairs if you want it done correctly and a timely matterServices: Body & Trim
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November 2022 by Star Newton
I had a motor vehicle collision in May 2022. My insurance company gave me a listing and this place was on their list. My vehicle was completed in a timely manner (so that’s not the reason I am giving them a one star). Recently, it came to my attention that the back-up (reverse) lights were not coming on when the vehicle is in reverse. I called my insurance company and they reached out to Collision Worx in Fort Washington. When this lady got on the phone, she’s trying to explain to me that they didn’t work on the area with the backup lights. Instantly, she says it wasn’t something that they did. As I was trying to explain to her, I was NOT accusing them of any wrongdoing, I simply thought that maybe a wire or something could have gotten crushed in the accident. Then a man comes on the line and his stance was the same as the lady. I tried to explain to him I wasn’t accusing the shop of any wrongdoing. He then continues by saying Collision Worx does not do anything electrical. He says the accident wasn’t in the area of the backup light and if the backup lights are not working, it has nothing to do with the collision. I asked again, if you don’t do electrical work how are you so quick to say the collision had nothing to do with the failure of the backup lights. If this is not Collision Worx area of expertise, they should have stated that and told the insurance company they can’t advise if it has something to do with the collision. Thankfully, my insurance advised me to go elsewhere to actually get an expert opinion in this matter. I hope I never have another accident, but in the event I do, I will NEVER use Collision Worx and I will be sure to pass on my experience to my family and friends.Service: Auto body & trim repair
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August 2022 by Bruce Beam
The new owners have worked hard to improve everything about their shop and it really shows!!! Customer service is very pleasant and informative. And their work is so impressive, you cannot tell your car was ever damaged!!! And their fees are amongst the best in the industry.You can trust these professionals with your prized possession and know you’re getting it back better than it was.
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July 2022 by Michelle Smart
I wish I could give zero stars to rate them. I dropped my vehicle off with noticeably damages and picked my vehicle up (almost three months) later with the same damages and more smh looked like they tried to glue my front and back end of my vehicle back on. Customer service is trash they don't communicate with you or the status of your vehicle. If you value your car and time Don't waste your time coming to this shop. I'm trying to save you a headache
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April 2022 by Bryanna Robinson
EXCEPTIONAL WORK on my vehicle! Repair took less than 2 weeks as there were new/special parts needed to be shipped for my repair. Billy, the front desk staff and team were extremely professional and promptly updated me throughout the time of repair for my vehicle. All around, Collision Worx will deliver top tier service!Services: Auto body & trim replacement
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April 2022 by Ivan Rozo
I am extremely happy withe work you guys did I will recommend any one to your shop thank you for your good workServices: Painting
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April 2022 by Angela Miller
Great experience with Collision Worx. Excellent communication with all parties both my insurance company and the rental car company. Even during these unprecedented times of shipping delays and supply chain issues I was able to have my car fixed quickly. The workmanship was excellent. I would highly recommend Collision Worx.
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March 2022 by Lisa Jackson
I am extremely happy with the quality of service and repair with this shop. The new owner, Billy, took the time to address all of my questions and concerns with patience. He and Melissa (in the office) kept me updated on each stage of the repair. I highly recommend this shop for the quality of work and professionalism.Services: Auto glass repair
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March 2022 by Deborah Jones
I received exceptional, professionalism, customer service from Billy when I brought my vehicle in for body repairs. He put my mind at ease as he handled my vehicle intake process. I knew my vehicle would be in qualified hands as I walked out the door.I was amazed how great my vehicle looked when I picked it up after repairs. It looked brand new. I’m a very satisfied customer.