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March 2024 by Ashera W.
I am sending this email to detail the poor customer service I received from a Petco in District Heights, MD. Poor customer service from the grooming department. The poor customer service before and after my dog grooming appointment brought me to tears. I originally brought my 3-month-old pup to this Petco (ShayShay) and I was only able to get a fanny-face cut because he was a puppy and too young for a full grooming (I then later found out this was lie). I was told to bring him back after 6 months as they did not want to mess up the grain of his fur (never heard that before, but ok). Fast forward to today, 3/19/24 with ShayShay again, I bring him back at 9 months old, poodle mix, to get his nails trimmed, wash and cut. I dropped him off at 8:30 a.m. for his 8:45 a.m. appointment and then I got a call at 1:22 p.m. saying they could not complete my pup's grooming because he was scratching the tech. In my mind, DUH, he needs his nails trimmed and mind you he is all of 10 lbs. and not aggressive and ShayShay has groomed him before. I attempted to call the store back several times to get no answer via the Groomers and/or main store. When I arrive, I speak to the manager first to express my concerns and his exact words, "You need to talk to the groomers". ShayShay was not at the front when I arrived, but another female employee (tall, large woman with blonde hair and black roots, sits to the left in the back) was very rude to me and lack empathy, and compassion. She told me I needed to bring him more often so he can get accustomed to the services and it thew me for a loop because I was instructed by this groomer NOT to bring him back until he was older, so that upset me. They don't read your pets chart before grooming and that's concerning. She then decided to ignore me once I corrected her and told me I was being aggressive, so she was no longer talking to me. Her behavior was unacceptable and unprofessional. Now Ms. ShayShay, aside from her colleague's poor customer service received, I was upset that my grooming appointment which was at 8:45 a.m. lasted until 1:45pm and even after I arrived, the cut was unfinished and he didn't even have a bath, so they are cutting dogs without washing them meaning their equipment is dirty, once again...concerning. My dog is not also used to being in a crate for long hours, we only use ours as a discipline tactic, kind of like a timeout. So, my pup being crated for 5 hours was a concern to me as well since we were the first appt of the day. I will admit I did get upset after speaking with the rude grooming tech, but that's only after incompetent staff attempted to speak to me as if I was unknowledgeable and when corrected they gave me the cold shoulder. ShayShay was nice but she is not skilled enough with long haired dogs and I am sure her team knows that, but they keep setting her up for failure and that is also unfair.
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February 2024 by Teilla Chase-Greene
The groomer treated my fur baby lovely.
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February 2024 by Wanna Play
This store always has what I'm looking for. It would be better, however, if the workers were nicer. Also, the animals being sold don't look well taken care of.
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February 2024 by E H
Love the bulk dog biscuits stand I don't think they have that at PetSmart
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February 2024 by Redd Wood
Walked in & clerks kind & directed me 2 cat treats!
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February 2024 by Tisha Lancaster
This is my second time getting my dog groomed here and I love it he looks so adorable
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February 2024 by Lakeisha Mckinley
Great staff they are like a 2nd family✨️
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February 2024 by Anthony Riggins
I have no pets but I'm sure it's a good place I walk
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February 2024 by Tammy Talley
Poor customer service from the grooming department. The poor customer service before and after my dog grooming appointment bought me to tears. A female employee was very rude to me and lack empathy, and compassion. Her behavior was unacceptable and unprofessional. I will never bring my dog back here for grooming services. Customers ask questions because they want answers for what they may not know or understand. Asking questions at this location seems like a crime and a big No No to the employees in the grooming department.I have received better treatment from PetSmart in Oxon Hill MD and She Dope grooming. Petco groomers made me feel uncomfortable, unwelcome and unappreciated as if I was bothering them with asking questions about the services concerning my pet or bothering them at all as if they aren’t there to work.The negative body language, rolling of the eyes, turning away from me, talking to me rudely and aggressively, and more made me wonder how they treated my dog. I left in tears, upset, hurt, sad and literally with a big headache. This was my first time visit to the groomers for my little baby and it will most definitely be my last. I will never ever bring my baby to be groomed here again.
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December 2023 by Curtis Parker (Flight)
Good customer service. Will escort you to assist with finding the product desired. Also, when line gets long, they'll open another.
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November 2023 by Frances W.
I had an appointment today 11-29-2023 haircut , nails, bath ear cleaning the basic grooming . Dropped my dog off 10:30 am showed pictures of how his hair should look. I was called by groomer saying he would be ready 2:00 pm. When I arrived at 2:00pm . She bring me my dog His hair was cut so low it barely covered his skin I could hardly recognize him. I would not recommend this store in Bowie to anyone.
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November 2023 by Danielle Chisolm
My register clerk was so friendly and sweet! I absolutely love the groomers (Kaylah and Ky) and my dog Prince does too!!! Thank you all so much for everything
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November 2023 by Juan Medina
It’s complicated but I guess they need to be more careful on dis
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November 2023 by Jennifer Lewis Bowser
I had no problems this visit. Very glad to see the register was covered and that customers didn't have to wait to checkout.
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October 2023 by Nelle
I usually frequent Persmarts for my furbaby grooming. However, the rude customer service and hidden fees pushed us out. We're happy we took a chance with Petco. My Shaggster is looking pretty darn good!