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March 2024 by Doris Gorham
Pleasant and very helpful. I will return each year to receive help services!
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March 2024 by Derek Scott
Very Professional felt very comfortable with Mary It was my second year that she prepared my taxes
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May 2023 by Anthony Craig
I come here each year for the extremely professional service I get from Drema. Very courteous, knowledgeable, and quick. The rest of the team is equally as nice. I get the tax work I need completed in an organized, on-time fashion and can leave rested assured for the entire year. Thank You
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April 2023 by Daniela Gill
Mary is the ultimate tax professional. Very versed in the tax laws and knows the right questions to ask to get you all you are entitled to under the law. I highly recommend her and suggest that you make an appointment to meet with her. You would be glad you did.
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April 2023 by James Coach jr
Mr. Bill Hackett & Ms Mary ( I don't know here last name) at your Forestville Mall Maryland office site has always been and continue to be great representatives of Jackson Hewitt. They're always there to get your taxes straight so there won't any problems going forward. My tax situation was a mess before coming to JH, over the years with the help / insight of Mr. Bill Hackett's great counseling, my tax situation is in a much better place. 5 out of 5 stars 100%
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April 2023 by Patricia S.
I was walking in the mall area, in Forestville, MD, and saw the. Jackson Hewitt decided sign. I decided to try this tax service since we felt that we might not qualify to itemize, and we wanted someone to go ahead and do the standardized deductions and the forms for us. I asked some questions that 2 ladies answered, but they turned out not to be accurate. The lady that we got at the Forestville office was absolutely incompetent. She was extremely slow, did not seem to know the basic information that she should work with each day: like the fact that Maryland does not require taxes on pensions of state employees. I kept telling her that and she had never heard of it. On top of all of that, she acccidently shredded most of my documents, by accident, before the taxes were done, and she asked me if I could duplicate them and if I could call my bank to get another 1098 form. I am annoyed with myself for not taking whatever I had and leaving, but she was insistent that we keep going. After she finally completed my return, at 2:30 on April 18th, I left the office with an empty feeling and not even sure that my taxes were right, because she had no explanations. I went home to get the envelopes that she told me would be attach, and it wasn't. She told me that she would file it electronically. I got home and found out that there was no document to show what I actually owed, so I found the amount on the line within the return, I went online to get the addresses for the federal and state return, and made up a letter to staple to the check so that they would know how to find the return that went with the check. I made it to the post office by 4:00, and had them stamp the envelope so that I would not be charged an additional interest fee. Don't you know that I got a call around 8:00 pm, that night, telling me that she forgot to give me the documents that I was supposed to mail with the returns. She asked me if I could come over there the next day to get them. She actually acted as if the post office did not close at 5:00, and that this was the final day for the return. This was an absolutely awful experience, and not only would I never go back to this office, but I will recommend that others look elsewhere for competency. I was surprised that a National tax service like Jackson Hewitt does not train, test, and make sure that their representatives are up to date on their skills and new tax updates. This woman had the nerve to tell me that the service she provided costs $498, and that she would give me a $98 credit, because I was a senior. I feel bad to have to alert people to poor service, because she was not mean, but she was absolutely not competent.
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April 2023 by Blessed 4life
My experience was great. William was very knowledgeable about tax laws and I would definitely recommend Jackson Hewitt to my friends & family.
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April 2023 by Terria Travers
Ms. Mary was a beautiful spirited kindness woman I have had the pleasure of working with. As she great knowledge and took her time with me and was just so genuinely sweet she was upfront and truthful step by step thank you so very much for your time and effort yesterday Ms. Mary
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March 2023 by Lawanda Roberts
Mr Bill and Mary are very perfectional thats why I've been using Jackson Hewitt on donnel drive in Forestville since 1999- 2000 tax year when Mr Greg was there than to now! Wouldn't go anywhere else!!!! Thx for great customer service Mr Bill and Ms Mary appreciate you ?
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March 2023 by Dymes H
I use this location every year. Their staff is friendly and cheerful as well as knowledgable.They ask the right questions to be sure you get all thats available for you. I never had my taxes questioned when I use them.I will continue to use this location for my services.Silver hill road in the shopping center where the giant is.That's the location I'm speaking of. Love that it is black owned.
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February 2023 by Shartae' Lenzy-Copeland
Mrs. Mary at the Donnell Drive Forestville Mall Jackson Hewitt Tax service, was very helpful and knowledgeable about current tax preparation laws and I would recommend anyone to meet with her to understand their options in how to file and what would give them their best return. She also accepted me before my appointment as I arrived early and when there was something wrong she immediately contacted my cell phone to let me know.
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February 2023 by Michael Jones
MY tax preparer, Bill was very professional, outstanding customer care services. Took his time to complete the taxes and answered all my concerns. I have been going to Jackson Hewitt for 13 years. Highly recommend to have your taxes done.
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February 2023 by Lita Sanchez
My name is Karen Vaughn and I would like to say I'am so grateful for Ms. MARY at Forestville Mall 20747 location. Ms. Mary has been doing my taxes since around about 2009 and I love her as a person and a professional. Ms. Mary has and will go ten miles beyond making sure she help you and is a stickler for making sure every form is taking care of in a timely matter and she will call you to make sure she keep you informed even more so of the safety of your information by the book always. I will follow Ms. Mary for every tax that I have and where ever she go! She is Jackon Hewitt! I appreciate her in every way. Thank you Ms. Mary for your care and professionalism.
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February 2023 by Robin Moore
Ms. Mary at the Donnell Drive Jackson Hewitt has been doing my taxes for over 10 years. She is very friendly and very knowledgeable! I have referred family and friends to her!
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February 2023 by Shantea Cross
Ms.Mary & Bill have great customer service. I return every year because of it. It’s always pleasant, explained clearly while moving through the process, and accurate. Thank you