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July 2023 by Allanda R.
I went to this location yesterday and got 7 items. When I got in line, everyone was forced to use self checkout as the were no cashiers on the regular lines. I usually am able to scan my mobile card on the BJs app at self check out but for some reason I couldn't and so like everyone else I had to press the button for assistance. Now irritated because there are like 8 self checkout lines and the only two ladies are helping the elderly people scan items (not an issue). My issue was THEY REMOVED ALL THE HAND HELD SCANNERS FROM SELF CHECKOUT. This is why the machine would not read my mobile app card. So I had to wait for one of them to finish with the people they were ringing up items to come and place the scanner on the doc where I was then I was able to scan my card. Now after I scanned something I have to place it on the sensor thing or you can't scan the next item. An extra step that would be avoided it I could use the hand held scanner. Everyone was complaining and asking for a scanner. Her response was well if people stop stealing and not scanning every item y'all would have scanners. This man said we'll get rid of self checkout and y'all get back on the register. I agree because it doesn't make sense for us to be working like this. That's why there is someone at the door counting items especially when your receipts are yellow because you went to self checkout.
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April 2023 by Denise R.
Yesterday- (4/29/23) Tire center hours stated on line and on door 9:00-8:00, not one soul present at 6:00..ghost town. I go into the store and the store manager said they're short staffed and, OH ! , you must have an appointment anyway (not stated online or on tire center door). Of course, I shop in the store and purchase more than planned and my membership renewal comes up--I say " NO" and I'm charged $110 anyway. I realize this at the car and go back for a refund. No, I will not be renewing...NO!!!
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March 2023 by Jacqueline T.
At BJs today and only one person working the line. Now they have 8 self checkout line but if you have more then 15 items you can't use them. Now their is no one using self checkout and the one line open is long ass hell. BJs pleas do better. Angry member. I left and went to Costco.
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April 2022 by Dee M.
THREE WEEKS AGO: - Paid $100 for subscription to same day deliver. At 1st attempt 3 separate orders cancelled. -Was overcharged almost $200 for electronic listed at $264 when I put it in my cart but after church out it was&399 - had to hold on over an hour to speak to someone who told me they would call me back. -the store shipped the box without any covering/privacy and it's stolen. -I request a refund and re-order the product before getting the refund for the first "lost one" -a week later the 2nd order got "lost" by fedex -I'm out over $500 no product no refund 4hours spent on hold/explaining & explaining the problem to my own frustration. HOW DO THEY DO BUSINESS THIS WAY??? .
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October 2021 by Lynette T.
Took my monthly trip to BJ's yesterday and no sooner I got in the door a young lady asked me about home improvements. What would I improve first. I told her I'm already starting a process of remodeling and she moved along. By the time I'm looking at the ground Turkey another young lady approached me and asks if I've received my $10 BJ's gift card. I told her no. So she goes on to ask me about my electric company and bill. I told her I have no interest in changing companies and also she should have presented the convo as have you received the gift card from BJ's for the electricity promotion. So she goes on to say you don't have to change and asks me further about my bill. Now I'm over at the butter and she goes on talking about this company. I pulled my mask down smiling and told her I'm trying to be polite as possible, because at this point how many more ways can I tell you I'm not interested. She then pulls her mask down and says I don't have to be polite just say you aren't interested and kind of storms off. I could have kicked her smooth up her butt as she walked away. She was irritating as hell. I hope nobody comes up to me again when I'm there unless they want me to try some food. Oh and couldn't find the toilet paper, so I ask a young lady and she goes BACK to where there is none to tell me there is none. So as I walk out of the aisle and make a left, there was an entire end cap of some off brand, but I grabbed one anyways. BJ's, teach your employees to ask the stockers or something because we could have saved a lot of time relooking where I said there was none.
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July 2021 by Amanda W.
Great customer service from Glenn and Toni in the tire center. I got my tires rotated and balanced. I made an appointment and the job was completed within 30 minutes.
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July 2021 by Shanetta O.
The bakery almost ruined my son's going away party. I went in on a Tuesday to put in the order for a cake and two sets of cupcakes. I needed it ready for pickup on Sunday by 12 PM. Something in my spirit told me they were going to get it wrong. They didn't have the correct order forms out, so they had me write my order on the back. One of the associates came by and said that she was going to make copies, which she did. The girl transferred my order to the new form. We went through it together. She even attached the copy to the new order form. All good, right? Wrong. I sent my son to pick up the cake and cupcakes on Sunday - and of course, no order. The lady told him and his friend that there was no order because the young lady put it in for Wednesday. I don't know if it was her fault or the person responsible for putting my order together. Either way, I know none of those forms had Wednesday's date on it. They ended up putting something together real quick, but it wasn't exactly what I asked for. It was half vanilla and half chocolate, even though I wanted the cake all vanilla. The picture didn't seem to cover the cake, but maybe they made room for the writing. I would've given them three or four stars, because it turned out okay, but I've had issues with this store before. Once I had to ask the manager to move his clipboard off the Ice drinks so I could get a box and he acted like I was disturbing him. Another time, we put in an order for pickup and was notified that it was ready, only to have to wait over an hour for them to pack it. At this point, I'm seriously considering not renewing next year
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June 2021 by John B.
As my year of being a club member comes to an end (I'm moving to a place that doesn't have any of these stores), I'm trying to max out the remaining weeks of my membership. But I would have done better not to go to this store. It didn't have much in the way of carts (these were outside on the opposite door from where I entered so I never saw them). The selection was missing a couple of nice coupon items I was looking for. I had to wait in line for checkout on a midweek day. And when I stopped in for gas, the station was so chaotic I gave up; most BJ's at least have an organized flow of traffic into and out of their gas stations, but this one was a mess. I left in disgust.
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June 2021 by Karen H.
I just can't go back to this store. I was told at the cashier that my membership was expired, I went to costumer service to see what was going on. The guy at the costumer service told me my card wasn't expired. I went back and forth from check out to costumer service 4 times with the same issue, before everything got straight. I didn't understand why the costumer service person didn't communicate to the cashier about my membership instead of having me walk back and forth. The staff shows no sympathy to the customers just very cold and unsympathetic.
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June 2021 by Jon R.
I cannot give it five stars simply because they seem be out of so many items. That being said, I enjoy BJs much more then Costco and Sam's Club. They seem to have better items. And the prices are very good. I will go back to this store again. Also... we got a deal where you could get membership for 25$.
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March 2021 by Natasha L.
There customer service is HORRIBLE! The check out line take FOREVER to get through. I just became a member at the beginning of this year - now I'm regretting it. They say the BJ's in Bowie on 301 has better customer service and speedier checkouts...Im going to give them a try!
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October 2020 by Claude R.
This has got to be some of the worst customer service available. They must of found the slowest of the slow league. I've been in line for 30 minutes. My whole transaction took me 2 minutes from time I walked up. They were still dealing with a return not purchased here, but it's taking a manager and 3 employees to try and rectify this.
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September 2020 by A M.
The worst BJs ever. It's Saturday and there are ONLY 2 registers open. The line extends the full length off the store. This is absolutely ridiculous. Management needs to make some changes and hire more people. Definitely canceling my membership.
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September 2020 by beverly m.
this bj's is the worst!!!! out of all of them i visit, this one always has the longest lines, limited stock of everything, one person @ customer service and horrible customer service. and of course themis one would be the closest to me... i hate that i have to drive all the way to bowie just to get good customer service
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August 2020 by Sam S.
If I could give zero stars, I would. I called customer service just now, and whomever the women was that picked up the phone at 2:05pm on Aug 1, 2020 was probably the worst customer service person I've dealt with in my life. While inquiring if returns were once again accepted (since this location stopped accepting exchanges and returns at the start of the pandemic), she told me I was "lying" to her and that never happened. While trying to explain the situation, and saying that I'm sorry I wasn't trying to be difficult, she responded "you are sorry. You must be smart, why didn't you get a name for who told you returns weren't accepted." After asking once more if I could come in to exchange something, she huffed and puffed and then hung up on me. If the store manager views these yelp reviews, I'd love to speak to you.
