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August 2024 by Don
First time in a long time, i've had to use an auto collision repair shop. Wow, am I glad I picked V P. Mitch ( owner) and mary jane, we're both fantastic to deal with. Mitch took me over to the shop. And showed me in detail what was being done to my car and what else needed to be done? That the insurance company missed. He even took me over to the paint shop to show me each step that will be done to my parts. Not to my surprise when I picked up my car, it looked absolutely amazing. Don't waste your time looking around. Take your car to v p and you'll be satisfied
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August 2024 by Gary Eisdorfer
Had VP replace front bumper on my Acura. The whole team was amazing and I appreciated the updates from Mary Jane. The new bumper looks better then new with a fantastic paint job. VP=Very Professional. Five Stars, A+ for service and quality.
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June 2024 by Bridgette Graham
I was involved in a minor fender bender. VP Collision completed the body work and returned my vehicle to me 2 days earlier than projected and they did an excellent job on the repair.
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May 2024 by Paul G
In September 2023 I got into a minor vehicle collision on the Baltimore Beltway involving the passenger side of my 1998 Chevrolet Camaro. I reached out to a friend in the automobile collision industry for recommendations of where to go for repairs and he recommended VP Auto Collision. After checking reviews online I scheduled a meeting with the owner, Mitch, to go over the estimate I received from my insurance company. On October 11, 2023 I had a very brief meeting with Mitch to go over the estimate and scheduled drop-off after the winter season for March 13, 2024. On February 20, 2024 I sent an e-mail to Mitch to confirm my scheduled drop off date of March 13 and never received a response. I then contacted VP Auto Collision via telephone on March 5 and spoke with Mary Jane to confirm my scheduled drop off date and was told they have a new policy they do not work on vehicles older than 20 years old as of March 1st but since I was pre-scheduled they would honor it. After dropping my car off on March 13 I checked back in on April 2 for an update for the repair process and spoke with Mary-Jane and received a very vague update on the car. It wasn't until April 12 I heard from Mary-Jane again. She informed me that they found additional damage that needed to be repaired and needed authorization before proceeding and thought Mitch was going to be contacting me further about the car. while on the phone I immediately authorized the additional costs needed to repair. Once again I didn't receive an update on the car until May 2 when Mitch called me to go over some additional things. While on the phone he told me things with the estimate changed and instead of repairing pieces the estimate outlined he was going to replace some items and needed additional time to repair door moldings. I expressed my understanding things change with repairing vehicles with Mitch over the telephone but also expressed my displeasure about how the customer was left out and not informed about the changes. Mitch was understanding in my frustration and apologetic and within 15min sent me an e-mail with updated photos of my car. Once again I immediately authorized the additional costs needed to repair. Finally I heard from Mary-Jane on May 10 my vehicle was complete and ready for pick-up. I asked to speak with Mitch over the phone and at the time he was in the office unavailable, I informed Mary-Jane that I would be picking up my car May 13. Mitch then sent me another e-mail with additional updated photos of my car and said "We'll see you Monday."
I arrived at VP to pick up my car on May 13 and found it sitting UNLOCKED in front of their shop, luckily before I dropped the car off I removed everything out of the interior of the car. I walked in and met with a very overworked Mary-Jane to finish the paperwork and expressed my displeasure at how my vehicle was left unlocked in front of their shop for who knows how long. She handed me my keys and I went on my way, never once did anyone from VP review the repairs completed to make sure I was satisfied.
When I got into my vehicle to leave I found the battery was dead. I opened the hood to jumpstart the battery and found the entire engine bay COVERED in body shop dust with not even an effort to wipe down. An employee from VP brought a jumpbox outside and I got my car started and looked to exit the parking lot and found large scratches through my window tint on the passenger side window. Once I got home to fully check over the vehicle I found two minor blemishes under the handle in the paint, random 'goo' on my passenger seat, body shop tape still in my passenger side door jam, and a push-pin missing from my passenger side fender.
TLDR; this is a smaller production shop, repaired my vehicle decently but would benefit from a better quality control process, good luck trying to get in contact with them
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May 2024 by Israel Wilson
I received outstanding service from both office personnel and Shop personnel. I would highly recommend VP Auto Collision!
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May 2024 by cfigsr
Excellent team, from the minute you walk in the treatment is like they known you forever. The professionalism and expertise were amazing. The work they did on my vehicle was incredibly good couldn't see any difference between before and after in fact it looked even better than before. Loved this place.
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April 2024 by Eric Edelstein
Fantastic experience - will by my new shop for any future needs! Did above and beyond, saved me money, and made the car look great.
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April 2024 by Magnum Home Services
Mitch is an awesome guy. Upfront and honest. Best customer service around.
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April 2024 by Anthony B.
Second time I used VP Auto Collision. Wouldn’t go anywhere else. They are as close to perfection in repairing a car as you can get. Thank you Mitch and Mary Jane.
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April 2024 by Tom Zinser
I am a frequent flyer with these guys. I have been bringing them cars for years. Mitch, Mary Jane, and the whole crew, do an excellent job from start to finish! First class service and work.
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February 2024 by Brian Dodge
I would never go anywhere else when needing bodywork or paint work they are #1 Everyone there is awesome!!
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February 2024 by Linda Forchheimer
My car looks brand new. I’ve used VP before as well as family members and friends. We have always been extremely satisfied. They go the extra mile to provide excellent customer service. Mary Jane in the office is friendly, knowledgeable and great to work with.
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February 2024 by Charlie Sadowski
Excellent work and reasonable turnaround time. We are a "car family" meaning, we are picky about our vehicles. When I say this car was repair to expert precision, I am not overstating the work that was done. My wife and I went over the work very carefully. There were no imperfections. If I didnt tell you there was once damage, youd never know. Add that the staff was knowledgeable, top notch and helpful and you get that fifth star!
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February 2024 by Damiko Moore
Mary Jane has awesome customer service skills. Mitch is very knowledgeable.
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January 2024 by Max
Real pros. Have taken care of two of our cars this past year and done a wonderful job. Everything is done to perfection.
