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February 2024 by Megan Murray
Very knowledgeable team at Nelson's. I've taken my Kia Telluride to them for my last three car maintenance appointments. They have a mechanic onsite who has extensive Kia knowledge, as well as other team members who have years of experience. They will do only the work that is required, but will inform you of other issues that may come up.Fast an efficient. New tires ordered and installed within a day. (I hadn't planned on tires at the original appointment and this was sorted within a day)Night drop box was helpful, keys were securely stored.Great service.
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July 2023 by jeff findley
Great customer service. Felt comfortable with everything from this place. Returning customer in the future. If you need service in the Finksburg area this is the place to have your car worked on.
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June 2023 by Nikki Sheltra
Beyond happy with the service I received. Mike hands down was fantastic. and accommodating. I will definitely trust my family vehicles to Nelson's Service Center. Thank you so much.. You know what you didServices: Tires
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April 2023 by Janet Truhe
Nelson's is a great service center to deal with. No matter what problem my car has, they can fix it quickly and efficiently. There are no surprises, and everything is explained up front. And whenever I call, Mike is always caring and professional. I know very little about cars, but I trust Nelson's to always take good care of me.Services: Battery
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April 2023 by Olivia Thompson
Very fast service, Mike is the BEST. The car had EXTREME electrical damage and Mike quickly diagnosed and replaced everything at a competitive rate. It's hard to find a reliable mechanic these days, and they were reliable when it seemed no one else was. Thanks for everything, Mike ?
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April 2023 by Melinda Saraullo
Incredible customer service! Mike was amazing. Highly recommend! He provided quick service and took his time to review other details about my car and what to expect at the next visit.Service: Oil change
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March 2023 by Olivia Gray
Very fast service, Mike is the BEST. The car had EXTREME electrical damage and Mike quickly diagnosed and replaced everything at a competitive rate. It's hard to find a reliable mechanic these days, and they were reliable when it seemed no one else was. Thanks for everything, Mike ?
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March 2023 by Beth A
We've been taking our cars/trucks to Caton Auto Clinic and now Nelson's for well over 30 years. Their staff is always professional, helpful, and honest. Mike and the techs at Nelson's have been great to work with. They are fast, knowledgeable and always look out for us. Can't thank them enough for all they've done over the years.Services: Steering & suspension repair
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August 2022 by Julie Ackerman
I cannot express how much I appreciated (and highly recommend!) Nelson's Service Center assisting me with my car this past April! They were kind, quickly diagnosed the issue, and most importantly, they LISTENED to me.I originally brought my car into the dealer with a coolant leak but was unceremoniously brushed off and told there was nothing wrong, that "tank levels fluctuate." Despite my instance that only having an 1/8" of coolant in the tank was not due to fluctuations and reiterating the other concerns, they topped off the tank and sent me on my way.Since the issue was obviously not resolved, I took it to a local shop who confirmed there was definitely a leak but couldn't pinpoint where. They recommended I take it somewhere that specializes in hybrid vehicles since nothing was coming out very conclusive and they were concerned it might involve some of the hybrid components (and I very much appreciated their kindness and honesty!).Finally, I ended up at Nelson's! When I brought the car in they listened to me, considered the other issues I was having, and within 15 minutes had pulled up a Toyota TSB that exactly covered my issues and confirmed where the leak was coming from! According to the bulletin, the entire repair was covered and should be fixed at no cost to me through the dealer. So, not only did Nelsons diagnose the issue, they printed out the bulletin, highlighted everything for me, and made sure I was set to return to the dealer to have them fix the issue (which they did).I would definitely recommend Nelson's and will not hesitate to return to them in the future.
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July 2022 by Devin McKinney
They replaced the engine. The first one they installed sputtered and leaked, so they ordered a second. Fitted with all new parts, hoses, connectors, etc. It's been all good since. They gave us a loaner to drive free of charge in the meantime. Very friendly and professional.Service: Engine repair
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June 2022 by Kathy Luzier
We had a leaking fuel line in our 07 Tahoe. They fixed it up for us in a timely manner and did a great job! Very professional.Service: General repairs & maintenance
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May 2022 by Paul Bicknell
Went for the first time 2 weeks ago Everything you can hope for when dealing with an auto mechanic fast, honest, friendly and reliable. Definitely recommend to anyoneService: Brakes
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February 2022 by Daniel Baldyga
I highly recommend Nelsen's Auto Service and would use it again. I used Nelsen's when my Transmision when out. Mike worked hard and seamlessly to take care of me from start to finish. He shopped around the same day and got me the best price. The service center had me back on the road within the week. The center also offered complimentary pick-up/drop-off services once the repair was complete.-Professionalism 10/10-Helpfulness 10/10-Friendly 10/10-Transparency 10/10Service: Transmission
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February 2022 by Donna Headley
The service department did a speedy and awesome job replacing my battery which is located in a strange spot under the hood. They got my new battery installed and fixed the tire pressure in a professional and timely manner at a fair price. Would definitely go back. lolService: Battery
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January 2022 by Randy Somers
Nelson’s Auto Care is my families go to for everything automotive. I needed car repairs and Mike at Nelson’s offered such Great Service that my wife started taking her 2021 Lexus hybrid there also. Now my father, and my son also use Nelson’s Auto. I highly recommend them.Service: Electrical repair
