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October 2024 by Phyllis Schmitt
Walked in the store today with a SHEIN return in one hand and a toddler next to me. Emily was friendly and welcoming. Will continue to use this UPS store. Emily my granddaughter loved her lollipop ! Thank you.
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September 2024 by Nicholas Fiorucci
Great UPS Store! These guys were very helpful with a tedious international shipment.
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August 2024 by Dustin Wise
Very professional! Sophia was a big help with helping my grandma with a return. She made it easy and effortless for her!
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August 2024 by Jennifer Wade
I'm one of those people that does the walk of shame with dozens of Amazon returns... it's easier to hide the ridiculousness a little when using a self-serve kiosk, so I almost didn't stay. But it turns out my returns ended up being taken care of even faster in person!! The staff was helpful and obviously competent - their efficiency was so refreshing as I was able to fly through returns with ease!
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June 2024 by Greg Satz
Great UPS Store location and wonderful staff!
Just to share my story. One day I had an Amazon return that was a really odd size.
Normally Amazon doesn't require items to be boxed, but for this particular return, they required it. I didn't realize this until the clerk mentioned it. She told me to wait a moment and checked with the guys in the back. They were able to assist with finding a box and getting my item packaged to go right away with no hassle. Although this may seem like a small instance, I think it reflects great customer service, teamwork, and critical thinking skills. Great job to the team and special shout out to Bella, Brian, and Jesse!
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March 2024 by Scott Sowards
Awesome owners!! Very cheap mailers and printing for my Amazon returns.They also don’t charge for tape if you need a strip?
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February 2024 by Patrick H
I love this place. Great location, and friendly staff.
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February 2024 by Jim Schmidt
Clean , organized, helpful employees. Thanks
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February 2024 by Zack Hughes
This is the most clean and friendly UPS Store. The staff outshines the brand new facility by far!
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February 2024 by Hannah Dasher Tour Manager
Wow what a wonderful staff! We were in a bind out on the road and Emily with the store really came through to help with our printing and shipping needs!
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February 2024 by Jodi K
I go to UPS Store in Fallston at least three times a week. I must say, this UPS store is the friendliest and most helpful around. (I've been to others which were a huge fail).. They have helped me with shipping, returns, packing items in special sized boxes and they just did a custom print order for me which turned out great. I HIGHLY recommend this UPS store over all others in the area!!
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February 2024 by Mike Ruth
The dark haired lady has a big attitude. I was explaining the box the product came in was the box I'm returning. She kept arguing and then made a comment about me while I was walking out. Really unprofessional. Too bad, the other employees are always kind.
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February 2024 by Sharon Sowards
I love the Fallston UPS Store! It is always a pleasant experience. They have excellent Customer Service. Scott waited on me very patiently and helped to keep my items organized and labeled correctly.
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February 2024 by Truman Shani
Stellar customer service and assistance from Jesse, Brian, and Bella with a large return - what a great team!
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January 2024 by Christina Dieling (Chrissi)
The friendliest UPS store I’ve been to!