-
December 2023 by Stuart Scherer
I got several estimates to remodel my 20 year old pond. They were, by far, the most helpful and were willing to work with me. They came in with suggestions and did a beautiful job on the redesign. I couldn't ask for better customer service. Thank you!
-
November 2023 by Christy Curry
We had Cherry Tree uproot our Pond in July. Matt and his crew did a fantastic job with our Pond Make over! Completed the whole job in 3 days!
-
September 2023 by Michelle Krecz
When another highly rated pond company never returned my calls or emails, I reached out to Hemphill's to get my defunct pond back in shape. They responded quickly, scheduled me right away and in no time, my pond was restored, improved and delighting us once again. They are warm and friendly and very responsive to calls. I will use them for my pond needs from here on out!
-
August 2023 by Suzanne Horn
Our pond was in need of a deep clean and makeover. Matt came out and gave us an estimate with options and we went for the works. Matt and his crew did an excellent job!I highly recommend!
-
July 2023 by Jennifer Moran
Spent $1,000 on four tall emerald green arbor vitae. Took detailed notes from the owner on exactly how to properly plant them and followed those instructions to the letter. All four died within a week. The smaller trees beside the dead ones in the photo were purchased from Greenspring Nursery and planted ourselves within three days of the ones from Hemphill's, and they are thriving. When I contacted Hemphill's, I was told they don't warrant their plants unless they do the planting (a fact that was not disclosed to me at the time of purchase). Avoid this place and go to Greenspring instead; I've since purchased several other plants from them and all are healthy and doing well.
-
July 2023 by Journey M.
Spent $1,000 on four tall emerald green arbor vitae. Took detailed notes from the owner on exactly how to properly plant them and followed those instructions to the letter. All four died within a week. The smaller trees beside the dead ones in the photo were purchased from Greenspring Nursery and planted ourselves within three days of the ones from Hemphill's, and they are thriving. When I contacted Hemphill's, I was told they don't warrant their plants unless they do the planting (a fact that was not disclosed to me at the time of purchase). Avoid this place and go to Greenspring instead; I've since purchased several other plants from them and all are healthy and doing well.
-
June 2023 by Harveys Longhaul
Hemphill's built my pond, they did an amazing job, Matt and his crew hand dug my pond, they take care of my pond regularly. Very responsive and knowledgeable, I highly recommend there services
-
April 2023 by Scarbath Landscaping LLC
Love me some Miss Betty! I stopped by from time to time to purchase mulch when I'm in the area. I always enjoy our conversations.
-
August 2022 by S Alexander
Don't do business with these people. They are unethical and rude. I am pretty sure the 4 star rating has been doctored. Please read the reviews. I made an mail-order purchase from their web site and they overcharged my credit card. Since they never gave me a receipt (electronic or paper) I didn't even know they overcharged me until I got my credit card bill! When I contacted them they were rude and mocked me in the response, and refused to refund the overage. I then called them and they were even more rude and hung up on me! I had to open up a dispute with the credit card company and go through all that headache. The worst part is that they never sent me a receipt. No email confirmation, no receipt in the box. It seems like they have experience ripping people off. It makes you feel really violated that they could even do this. Buyer beware!
-
July 2022 by Cynthia Brown
Horrible experience! And that was from the woman on the phone. She kept telling me they don't work for free. Well guess what? No one suggested that you did. Then told me to take my business elsewhere. Ya' think?! Rude, unprofessional, and downright hostile. Removing the entire pond would be preferable to dealing with this company.
-
May 2022 by Brooke Tur
No call, no show to our appointment. When I called the next day to reschedule, the woman who answered the phone (assuming the owner) said "I have a million dollar house. I know about nice things". Completely unprompted, irrelevant and out of the blue. Must be new money, given the fact that anyone with significant finances, clout, or status know not to ever say such a statement. Tasteless, classless and unprofessional. I have no comment about the quality of their work seeing we will be taking our business elsewhere. Good luck to anyone who has the tolerance to work with this company.
-
April 2022 by Linda C.
We have used the talented pond builder of Hemphills twice and would again as the selection of rock to build the pond was gorgeous. Very knowledgeable about ponds n fish. I also but my plants at Hemphills and successfully plant them. Recommend for plants ponds n landscaping
-
October 2021 by Lindsey Biscoe
EXTREMELY POOR CUSTOMER SERVICE unless your spending an arm and a leg they will turn their back on you and your a waste of time. The lady I'm guessing Betty based on other reviews needs to learn how to speak to customers with respect and professionalism. I would highly recommend finding another company to work with for your needs. I would have given ZERO stars if it allowed.
-
July 2021 by amy gangi
Purchased plants and filter for my antique clawfoot tub I made into a little pond. Owners are always so helpful I will be back
-
June 2021 by Christopher Johnson
I highly recommend Hemphill's Pond & Garden Center. They are very professional, affordable and do an amazing job. I had a Koi pond that had turned green because the filter system failed. Their team came out and cleaned the pond until it was crystal clear. Next, they installed an incredible new filtration system and finished it off with a custom build waterfall. My family and I love going out on our deck and watching the waterfall, fish and 5 frogs! I still can't get over how clean and beautiful the pond is now. I had planned on pulling it out and filling in the pond because I didn't think it could be restored. I"m so thankful I found these guys. Finally, the price was incredibly reasonable, especially for the quality of work they provided. Thanks again, you guys are the best!!Chris J
