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November 2019 by Beto Sanchez
(10/2/19) I rented a Budget 12' truck on Thursday from here for a Sunday pick up at noon. The owner of this location called me on Saturday at 11:00am to tell me - "Sorry" but they weren't going to have the truck I rented for Sunday. The owner offered me Zero help and seemed to care very little about the 24 hr/no-truck situation they put me into. (I agree with the other reviewer who said "rude service, not apologetic at all, just given the "Oh well".)
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September 2019 by Jorge Ordonez
I ordered a moving truck rental with auto hauling trailer and unlimited miles about 2 months in advance. When I got there neither one was there. Not a big deal I don't mind waiting a bit, especially since places like these depend on other customer delivering their truck on time. I would have appreciated some notice though because one of the employees was dropping it off from another location and they had a pretty accurate ETA.
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September 2019 by Jorge O.
I ordered a moving truck rental with auto hauling trailer and unlimited miles about 2 months in advance. When I got there neither one was there. Not a big deal I don't mind waiting a bit, especially since places like these depend on other customer delivering their truck on time. I would have appreciated some notice though because one of the employees was dropping it off from another location and they had a pretty accurate ETA. When he got there he rushed through the paper work. The individual tried to skim over the fact that I didn't have unlimited miles. He stated that budget doesn't do that for one way trips anymore even though my online reservation clearly stated it. He also told me the trailer was not there and I would have to drive to another city about 25 min away and those miles would count toward my total. I had to ask him to call the online customer service to make sure I am not going to get charged for these additional miles and to check why I don't have unlimited mileage. During the wait process and after, he also kept trying to make me buy add ons that I didn't want. He persistently kept asking after I said no multiple times. When we got everything sorted we went to the truck and it wasn't the cleanest and didn't have a full tank of gas. The whole process of waiting to pick up the truck, go through the paper work, go to another city to pick up the trailer and get home, I lost about 3 hours. It wasn't very organized, and was a bit of a head ache. If renting a moving truck in the area, go somewhere else to avoid the hassle.
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July 2019 by Emily Sholder
see above reviews^^ same situation
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August 2017 by diane snyder
I would give them a negative 10. they were HORRIBLE. I went to pick up my rental and they gave it to someone else. Then they tried to give me a vehicle that was 18 feet instead of 12. I canceled, but they charged me anyway. Do NOT reserve online! I had to file a dispute with Master Card to get my money back! Go to the Uhaul place in Bel Air - near Flavor... get a cupcake and a truck! They are both GREAT businesses!!!!!
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September 2016 by Andrew Richards
Cannot rate a Zero. Apparently you can make a reservation for trucks that they don't have available, and CANNOT get from nearby locations. Rude service, not apologetic at all, just given the "Oh well"
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April 2016 by Nicole Curniffe
I wanted to rate this place a zero but I wasn't allowed. I had a reservation for a 16ft truck and when I walked into the company, 3 people were ahead of me. Once the office manager got to me, I told him I had a 9 a.m. reservation and before I could even finish my statement he informed me harshly, that he didn't have anymore trucks available. I told him I had a reservation and another customer that was waiting said that they also had a reservation and was told the same story. If I was moving around the corner it wouldn't be a big deal, but I am moving 5 hours away. He proceeded to tell me that I could get a truck from the Baltimore office. I live in Edgewood I am not driving an extra 30 minutes because you misjudged your inventory! Needless to say I went to Uhaul. It is a bit more expensive but I got a deal on a bigger truck and they had more than enough inventory. Uhaul saved the day. If you don't have an impending move use Budget you may or may not get a truck.
