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December 2023 by Joshua Grollmes
After a horrible experience with Al Packer Ford my insurance company sent me to Caliber Collision to have the car redone. What a fantastic experience and the car looks like brand new. Thank you so much and I would highly recommend them to everyone.
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November 2023 by Gordon Chin
They did a great job on my f40. Awesome service and very skilled technicians.
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November 2023 by Anita Dawkins
They did excellent work on my vehicle, I'm sure to recommend everyone I know.
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November 2023 by Shane-o Nerds
Absolutely the best experience I've had. They were helpful and informative every step of the way. Their service was ahead of schedule as well as above and beyond what was even needed. I can't recommend this place enough.Services: Electrical
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September 2023 by Tori Rodriguez
Tim at caliber collision was absolutely great , got into a car accident (minor) over the weekend stopped by on a Wednesday got the estimate dropped it off Friday and got it back exactly 2 weeks later my car looks brand new! Thank you guys so muchServices: Painting
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August 2023 by Tyler Grau
Can’t say enough about the customer service at this location. They were quick and painless and did their best to mitigate costs for my damaged RAM truck. Thank you to Dan for the top notch service.
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July 2023 by Gerald Brooks
I put my vehicle in the shop at Calibur Collision" CC Essex, MD location. I was told they would have my vehicle ready by Friday, July 7, 2023. On the day I was to pick up my vehicle, I received a call from CC telling me the technician working on my vehicle cut his hand open and one of the parts (light) had not arrived (lies). I was then told my vehicle would be ready Friday, July 14, 2023. July 13, I called CC and was told, unfortunately they're waiting on a part (windshield washer fluid line) to be delivered. Now they tell me my vehicle will not be ready until Friday July 21. It appears the staff at this Essex location does not have any respect for it's customers. The staff (Stephen or Steven) continues to lie and I do not trust that my car will be properly repaired. They make promises so they can get your business. I would not recommend this body shop to anyone. LIERS LIERS AND THEY CONTINUE TO LIE.Service: Painting
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June 2023 by Jocilyn Budda
Caliber communicated with me every step of the way. Dan empathized with me about my situation and really went above and beyond to return my car to me as soon as possible. This was not easy given all the issues I had along the way, but I really feel like he listened to my concerns and needs. Overall, I think they did a great job in repairs and also in customer service. Would recommend Caliber of Essex, MD.Services: Painting
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June 2023 by Kevin M
No one wants to have to have their vehicle repaired from something someone else did!However the experience at this location was everything you could ever ask for. Steven was my guide through this process and he was above and beyond when it came to customer service.I cannot thank him enough for time and energy he put into helping me get this chaotic mess situated from the insurance companies.Wether it be insurance reasons or natural car issues I know who I can call now at caliber collision!Thank you so much for taking the time to help me!
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June 2023 by Kevin M.
I had to have my vehicle service due to damage caused by a tow truck driver. From the very start, Steven was superior when it came to customer service. He always made himself available when I had questions or concerns. He took time out of his day to make sure I understood the process and the estimation of time it would take to complete the work. I was very pleased with the whole process. Being as close as they are to me I am very happy to know I have a reliable guide named steven who will most def help me and get what I need done! Thank you again and I'm sorry I kept calling you Chris and Tim hahaha I think I called you Tim I'm the formal review! Please show this to your higher ups I mean steven!
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May 2023 by Joseph Giles
Awesome overall experience! Extremely satisfied with the repair service and communication was second to none. They kept us informed of the repair process. Caliber dealt with the insurance company. After another accident, we had our 2nd vehicle transferred to their shop for evaluation and repair from the original shop that our vehicle was towed to.
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April 2023 by Nickey
HIGHLY recommend!! Stephen Nutter Was very professional, and always kept me up-to-date with my vehicle status. Not to mention the young lady that was at the front desk was really helpful with getting me a rental and when the work was done making sure they came to pick the rental up from the shop.
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April 2023 by Kari King
This shop made my vehicle beautiful again. I was well informed on the status of completion of my vehicle through every step. It takes a while for body work to be done due to having to order parts, and my vehicle was fixed in the amount of time the shop told me it would be done. The staff was very personable and made me feel like family. Thank you all for your wonderful experience after a bad oneService: Body & Trim
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April 2023 by Joshua L.
This shop did an amazing job on my ford explorer. They were also very time effecient. They also went out of their way to clean my truck up as well as touch up minor fixes i never even brought to their attention. I would recomend this shop for anybody else who need work done to thier car.
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March 2023 by Susie Tarasco
These guys were great! Super professional, easy to get in touch with, very easy process from drop off to pick up, did a great job on my car, and most importantly showed real concern for me and my safety. I ran over a bolt that got stuck in my tire 3 days before I was supposed to drop my car off for accident repairs, and they plugged it for me so I wouldn’t have to go the weekend without a car. Unbelievably good customer service. Specifically, Steve was wonderfully kind and thorough, explained everything in detail from start to finish, and was genuinely compassionate which is a rare find in mechanics. I hope to never need their services again but if I do I will be back here!
