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July 2024 by Antoine Simmons
Just got my car back. What I like about the shop is they are clean (for an auto shop) and efficient. Have a 2016 Subaru that had a power steering failure. No pumps or fluids. All electronic and was determined that the control module failed. So was quoted $800+ to remove and replace. I figured this was about right (what do I know?) so I approved the repairs. I should have done some sleuthing online though. The MSRP for the part is $507. However, Subaru is discounting the part at $397. Per the cost breakdown on the receipt, I paid almost $570 on the part. I expect a little mark up on parts as profit for the shop but a nearly $200 markup is a bit much. Even still, I will give them 4 stars (-1 star for seemingly pocketing the savings from the discount). Another shop probably would have charged the same. In order for me to enjoy the discounted cost on the part, I'd probably have to take it to a Subaru dealership. The closest one to me would have cost me $150-250 to tow, negating any savings the discount would have provided. What I have learned from this experience is don't discount using a dealership for repairs and service. There was a time when independent shops were the economical way to go. I am now not so sure that is the case any longer. I wish getting quotes for work before you commit to a shop was a bit easier so you can choose what is best for your budget. Once my car was towed to their shop, I was kind stuck. To get it elsewhere and quickly, I'd have to pay to tow again. I'd still use the shop for routine maintenance work since they are closer to me than a dealership but for the bigger and more costly work, I will take a look at the dealerships 1st.
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July 2024 by Dannie Lowery
Nice neighborhood shop. Run by a guy I went to high school with. Fair prices, friendly staff, quick service, and I’ve never finished a transaction feeling taken advantage of.
They have fixed things on my beater and on my Cadillac. Treating both cars with the same care.
The owner is just as hands on as any employee and very engaging with his customers.
They send coupons for services you will most likely need and always make the time available to fit you in.
All in all they make using a mechanic a little less intimidating for those of us that don’t know much about that stuff and are kinda going on blind faith.
10/10 would recommend
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May 2024 by MilZ
Had my car towed for a clutch issue, my pedal was sticking to the floor, this happened in the past and was a slave cylinder issue. They gave me an estimate for about $2300 that I paid $240 for and was WRONG. I mentioned to the woman over the phone my clutch had been replaced and this was disregarded. I took it to another mechanic with the parts they suggested and only needed to replace the cylinder. I was contemplating junking my car because I didn’t want to spend that much getting it fixed and they were over charging for parts and labor that was not needed. Do not recommend, take your car to 4 sons in Dundalk, they get the job done right and honestly and you’ll prob save a few bucks.
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May 2024 by Martha Bogucki
Jerry, Terri and team were helpful, reliable, kind, fair, communicative, and a pleasure to work with. They made my stressful breakdown less so.
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May 2024 by kenneth
Very knowledgeable. Some up sale but fair. Also they will reach back out to make sure everything is okay with the repairs or inspections.
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May 2024 by Me
Vehicle inspection was professional and thorough. Appointment was on time and completed in a timely fashion.
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May 2024 by Joseph Burchette
This is one of the most honest shops that I've found over the years. Definitely give them a chance to let them show you first hand how good their workmanship truly is and the best part is if your having financial issues they can help by offering you a line of credit to get your repairs done and get them done right...
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March 2024 by Isaias Ayala
An excellent service. Terri was very kind and the mechanics are very professional.
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December 2023 by Chase Rock
Awesome experience during an unexpected break down. They were very nice from the start and completed the work under the time they expected. Highly recommend them if you're from the area or happen to break in their neighborhood.
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December 2023 by Jimmy
Upfront and honest and fast .Fair prices and they do excellent work .Great customer service would highly recommend
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October 2023 by Stephen Lawless
Great people. Polite and very helpful.
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October 2023 by Lynnette Shaw
I received excellent service. The customer service was awesome. The team at All Phase Auto Repair gets A+
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September 2023 by Michael Conroy
Great service up front about the work that needed to be doneServices: Steering & suspension repair
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August 2023 by Dave Rybczynski
Our cars are running much better these days, thanks to the folks at All Phase. Everyone is honest and straightforward and the work is done right. And they’re all so nice!
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August 2023 by Richard Shaughnessy
Very impressed with their quick and affordable work on getting me a new starter. They are also very easy to communicate with. Definitely recommend!!Service: Auto maintenance
