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August 2024 by Kathy Rivers
Alan was very patient and helpful. We were seen quickly and did not feel rushed.
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August 2024 by Rodney Hill
Excellent customer service! Reena assisted me with everything from upgrading my account (got me a better deal) to setting me up with a better payment plan. If I could give her 10 stars I would! I really appreciate her assistance!
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August 2024 by Karen Woodland
Aubryn was awesome
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July 2024 by Kristine Greenbaum
Dymond was amazing. She was kind and patient and made transference of my new phone a breeze. Thank you
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July 2024 by Mary Christianson
Never answer the phone
Had an item stolen never could get hold of District manager. Horrible service .
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July 2024 by Evan Webb
Had a very good experience here, quick competent service from a friendly employee.
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July 2024 by Linda Dear
Aublin was amazing. So knowledgeable, patient and ver kind to me.
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July 2024 by Richard Watts
I replaced my old phone with a new one. The staff was friendly, and knowledgeable. Even though the store was busy, the staff was still reasonably quick, but still thorough. Never felt neglected, or rushed. I was walked through the process, never pushed, and felt comfortable the entire time.
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July 2024 by sine jones
I was shown no phones in the category for which I am under, which is prepaid. I have been with Verizon for.17 years a loyal customer. I had to wait and no one was willing to have a conversation nor guide me. As soon as you say prepaid employees collapse with
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July 2024 by Anil Sharma
Customer service is very trashy and management trashy and i was struggling my self more then 2 months no one's respons and they charged over i didn't use anything keep charged every month and when i spoke to managers ignored me and he was herising if disconnect you're service you will lose your business numbers we not responsible up for an Internet service with unfortunately no one was available to guide me on how to install them equipment. I called the customer service number, to not avail, it's almost impossible to talk to a live person. The store's staff also need a customer service course. I can I do business with a company that's not showing interest in you, a company that doesn't take you as a value customer? Therefore, I returned the equipment and cancelled my service. I was treated with respect with Xfinity. So, I had to go back to them, even though their price is a little bit higher than Verizon FiOS, the availability to navigate online and to speak to a live person with knowledge compelled me to go back to Xfinity. Customer service matters.
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July 2024 by Shelly Gross
Dymin is amazing. When I went in about to a year ago to get a new phone she was so knowledgable and patient with me. She helped me get all my numbers down so I could make the right choice on the right phone and plan. I came back a few weeks later and got my new phone and apple watch. She made sure I was getting what I wanted for the price I needed!!! Since then she is always been so helpful to take my questions. She is truly a MVP!!!! If you visit this location ask for Dymin!
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June 2024 by Bella Naughty
Needed to pick up my router but was made to wait after being greeted while four staff members just chatted and showed each other stuff on their phones and one staff member took a return. Not sure why four staff on the clock wouldn’t be able to grab it for me. I was in quite a rush so it was inconvenient
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June 2024 by Maisha Parker
Customer service was great
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June 2024 by Mike Strong
I liked the customer service. I was in and out quickly and with a smile.
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May 2024 by Gail Dorsey
The manager, Aubyn was excellent. He listened intently with the issues that I was having with my old phone
After he explained what my options were, using my old contract/warranty. I chose to do a new phone. He set up my new phone, equipped me with the accessories I would need for a flawless transition. He was so personable and assisted others while my info transferred from old to new. He even set my new phone to communicate with my car, uconnect. Great service
