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May 2024 by Eleanor Ferguson
Clean facility and friendly staff! Great environment overall
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May 2024 by Fernando Leveron
Small and they don’t have enough equipments
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May 2024 by Sandra Inkster
Clean airy gym with great equipment and friendly, helpful staff. Good parking and excellent value
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May 2024 by FATHMA LUTFI
It’s clean and nice staff
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May 2024 by tyrell layton
Always looking forward to going again
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May 2024 by zouheir k
Review:My experience at Planet Fitness was far from satisfactory. While the gym facilities themselves were decent, the customer service left much to be desired. The employees at the counter appeared more engrossed in their smartphones than attending to members' needs. It's disheartening to witness such apathy towards customer service, especially in a place meant to promote health and wellness. Management should prioritize training their staff to provide better service to their patrons.
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March 2024 by Ravon H.
This is a go to location. It's seems larger than the other locations close to my house. The parking lot is pretty big with lots of spaces conveniently close to PF. I like that you can check on the app to see how crowded they are. I try to come during off peak hours. This morning g when I came it wasn't busy. I checked in a got to use all the equipment that I desired without waiting. 45 minutes.
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December 2023 by Linda Yi
I hope PF is paying the staff very well because they are so pleasant & helpful. I truly do feel welcome here & like I belong. I deducted 1 star because I signed up due to all the classes offered but after signing up, I found out the EC location does not have any fitness instructors for the classes. They did say I can go to any location for the classes for the time being though.
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December 2023 by Martin Crombie
Employees sneaking pictures of guests in the locker rooms without their consent.I went there earlier today and while I was changing I heard yelling in the rest of the locker rooms. It turns out an employee had tried to take a picture of a guest without their consent, after the guest had declined to have a picture of his face on his gym profile for fear of opps finding him.It escalated until they were threatening to fight and the employee was calling the police. A better employee, who had been nice to me and my friends before, had managed to calm the guest down and talked to him outside to deescalate the situation.This is very unprofessional and disappointing, obviously the manager needs to do a more thorough investigation on who he hires, because someone taking pictures of people without their permission in the locker rooms does NOT look good for the business.
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December 2023 by George L.
it's a great place to workout as long as you come during off-peak hours.staff is friendly, equipment very seldom breaks down (as expected), but they fix it pretty quick.
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November 2023 by Camille C
I've lived in the area all my life and I'm glad they finally found a permanent location! They're open 24hr which is great because I work 12pm-10pm and go after work. They've already got holiday hrs posted, which I love. The staff is helpful and kind, I'm always excited to go to my gym. The only thing is that they have SO MANY ellipticals, I would LOVE some striders. Similar to the ones at the Glen Burnie location.
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November 2023 by Christine Groening
Visiting during peak hours can be challenging due to the high demand for equipment, but the experience is quite pleasant during off-peak times with a more relaxed atmosphere. The large windows flood the space with natural light, creating a bright and inviting workout environment that’s a refreshing change from the usual overhead lighting. Among the Planet Fitness locations I’ve visited, this one stands out for its superior facilities. As a Black Card member, I particularly appreciate the exclusive access to the lounge equipment without any wait time. Additionally, the staff deserves a special mention for their outstanding service; they are exceptionally welcoming and helpful, making every visit enjoyable.
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November 2023 by terence collins
Wonderful experience. Our gym closed unexpectedly and the joy of the need to transition we discovered Planet Fitness. Excellence customer service , hydro machines that work and a staff of dedicated people who are never light on providing the level of professionalism needed to make every visit special wonderful experience. I could say more without mentioned the tootsie rolls..
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November 2023 by Pete Little
I have been in many Planet fitness’s.Thi s one(Ellicott city),is by far the best.Safe ,clean ,parking lot,to begin with.All the equipment you need to get a fully body workout and more.I have lost 56lbs and feel much better.I actually enjoy going to “the gym”I finish with a massage in a leather recliner and hydro bed.Long time club Manager Mr. Saeed and NEW! Assistant manager Noah are exactly what managers need to be.Planet fitness corporate should be proud of this place.Can’t forget the very knowledgeable staff lead by Ivan,Sarah,Charles,Juliana,Bryan,Drea and more.Almost forgot to thank Jason and Rishi ?
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October 2023 by Mona A.
Most equipment doesn't work and when you mention it to the staff they were very rude and said "yeah sometimes they just don't work" which is not the response I was looking for after paying membership fee and annual fee . This is ridiculous, it takes them forever to change the water filter also. They really don't care .
