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December 2023 by Fender
The grooming staff at the ellicott city location are amazing! They are very sweet and kind to my Dog they always do a great job on his outline trim! will be returning!
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December 2023 by Zareen Ahmed
Grooming is very hit or miss. Sometimes it was smooth with no issues. Another time my small senior was nervous about slipping on the floor then they yanked on the lead and choked her twice. She actually choked and they did that in front of me. With my other dog they thought his third eyelid was a disease.
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November 2023 by Kim King
If I could give a zero for service I would. They call and cancel appointments at the last minute and they do that much of a great service anyway for the price I gave this place a 2 time chance VERY DISAPPOINTED AND UNSATISFIED CUSTOMER POOR SERVICE. MORE GROOMING TRAINING IS NEEDED MY DOG GOT WACKED UP TWICE NEVER GOING BACK
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September 2023 by latrice turner
The grooming department was exceptional. The young lady who took my information also cared for my pets. She was patient, kind, and very good. I highly recommend this location.
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August 2023 by Sunita David
Our dogs grooming appointment was cancelled just a day before his appointment, stating that there were too many appointments. I had booked the appointment days in advance. It was a real inconvenience since we had blocked that time on our calendar and awaited this appointment. Worst customer service.
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July 2023 by Joshua T
Very good place. It is very clean and pet-friendly. You can take your dogs to this store. Also, there is a good adoption program. Cute Cats.
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July 2023 by Caroline Philip
This place used to be the best for dog grooming especially when Valerie still worked at this store but now with the new grooming staff it has gotten so bad. Maureen who does the grooming is awesome!! But the new dog grooming staff members have really brought this place completely down.
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June 2023 by Ahmed Elhessy
Not suitable for nail trimming for large dogs. Although my dog is not comfortable with nail trimming, I used to take him there and the job used to be done.A new staff insisted she can handle him, although she seemed not confident about it at all.So she ended up hurting him and complaining about it that he was the problem!He was in pain and when I was trying to calm him down, she angrly said "you need to leave because we have other appointments and you're disturbing our customers".Bad experience, unprofessional staff with an attitude.We are not willing to repeat the visit to that store.
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June 2023 by Karmei Law
I nicely asked her please bag me 10 comet goldfish, but the staff at the fish department repeatedly h a r a s s e d me by asking questions like where do I live???? Where am I going after I bought the fish??? where do I got my other fish?? So I stopped answering her questions and told her just give me the fish, but she won’t stop questioning.Finally she bagged me my fish with a leaking bag. When I got home, I saw that on my receipt I bought 10 crickets??? So she doesn’t know the price code for fish and she just wrote whatever code she can remember which is 46394 for crickets.
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May 2023 by Lynda Majerowicz
Usually have what I need when I go in. Sometimes they're out of stock on the feed I need, but I understand! Staff are attentive and understand.
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April 2023 by John Maroon
Great selection of items, tremendous trainers (Rochelle) and helpful team. Really good store! Always clean and shelves well-stocked and organized
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December 2022 by Scorpie
I should have gotten his name before leaving the store. There is an older gentleman that seems to be a supervisor. This man gives me dirty looks and kept asking me why I want to buy a gerbil. He insisted that I had a snake to feed the gerbil to, which is completely ridiculous and I felt quite disrespected. I will never go to PetSmart again since this is the way you get treated by the unhappy and miserable staff.
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December 2022 by Linda Webb
Friendly service. The sales person was helpful with my fish purchase.
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October 2022 by Erwin Morales
Over charged and could not cut the nails and barely cut his facial hair. Find another place to take your dog.
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September 2022 by Jackie Capacchione
This petsmart never has stock on wet cans of cat food, but not only that, they just refused to price match products on chewy. Claiming petsmart stopped doing this months ago… well, the other petsmart let me do it two weeks ago, no problem. How can petsmart claim “price match guarantee” on any online competitors but then tell me “we only price match petsmart”???? Well then they need to take that big sign down that they have by their entrance, which claims to price match any online competitor… it’s a lie and false advertising… they’re going to have a law suit one of these days. Never shopping here again when chewy is wayyyyyy cheaper on everything.
