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September 2023 by Vastoria Anderson
Vets were amazing. Very knowledgeable, patient, and timely. We will be going back for Chewy’s needs.
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May 2023 by Jennifer Berry
Loved my experience doctor, nurse and check in was great
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February 2023 by John W.
AVOID PETCO VITAL CARE. I buy maybe $30/month of food and litter for my two cats, and when I was buying some things at Petco the clerk enthusiastically described some plan where you pay $21 a month, then you get back $15 every month and get savings on everything and $20 back for vet bills. It sounded like I would save $2 or $3 a month so I said yes. Big mistake. You don't just get back the $15 - for who knows what reason you have to log into their site or app and "transfer" it to your account, $5 at a time. The money you get back does not stay in your account; you have to use it within a couple of weeks or it disappears. It is very easy to wind up losing money on this "savings" program, which is unique in my experience. Clearly it's Petco versus their customers. I took my cat to the vet, came to the store and asked all the clerks how I could get my $20 back; no one knew and they said I should call customer service. I called customer service to cancel my membership and I was told I could not; it auto bills for a year and auto renews (they cancelled that part for me). The woman on the phone (who was very polite and apparently talks to a large number of unhappy customers) said she would be happy to explain the program to me, which totally misses the point. I don't want someone to explain their program; I want a program that does not require explaining. I spend twenty or thirty times as much at grocery stores as I do at Petco and I have never had to phone for an explanation; I just scan my card or phone app and I save money. It is impossible to lose money at the grocery store, which is easy to do at Petco. Whatever executive designed this seems to think that saving me $2 or $3 a month makes Petco as important to me as it is to him or her - it does not. Once my membership in this infernal program expires I am headed to Petsmart.
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December 2022 by jcee1979
The person in the van giving rabies shots does not like working or herding breeds. They want to handle your dogs and talk down to you if your dog won’t allow them to. She was angry because my 11 month old fem is protective already. She also told me that I was irresponsible and negligent because I didn’t want my dogs spayed.I do NOT advise anyone with GSD’s, Mals, Dutchies, Rotts, Presas, working APBT’s, or similar breeds use this location.It was a bad experience. I will not return to Ellicott City Petco.
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November 2022 by Katie M.
I felt compelled to leave a review for Jaidah after seeing the latest review regarding her customer service. I brought my mother's dog in this past week and had a wonderful experience with her that I'd like to share. My mother's dog is 12 years old and has a few medical concerns that we were sure to discuss with Jaidah during the check-in. There was nothing major, just some arthritis and a bad back (old age stuff), but Jaidah was reassuring and kind- she even showed me some of the tools she can use to make the grooming experience more comfortable. During our chat, Jaidah shared that she was certified in animal care and had some experience working in a vet office. She also shared that she had a senior dog of her own and could empathize with our concerns. It was so comforting to us (especially my mother when I called her and let her know how great Jaidah was going to be). The groom was done in a timely manner and looked fantastic! I promised to book with her again in the near future. Jaidah was professional, easy to talk to, and took great care of my mother's dog. The gentleman (Mitch G.) also had his dog groomed by Brittany in the past (as did we), and likely received a phone call similar to the one my mother received about Brittany leaving the store. My mother was disappointed, but raved about how sweet, understanding and accommodating Jaidah was in making that call. It's our opinion that while she is certainly working hard, she doesn't strike us as "overworked." Her salon is short staffed and she seems to be doing a great job managing on her own. Furthermore, as mentioned before, I can understand why she discusses medical concerns at check in- simply because she cares and wants to make the dogs' experience as comfortable as possible! That should ultimately be every pet owner's primary concern. Perhaps the medical concern noted by Mitch G. was one that required additional care that she could/could not accommodate- either way, it's important for her to ask those things and I'm confident Jaidah would do her best to help like she did for us. Thank you, Jaidah, for providing the type of customer service we should all hope to receive.
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November 2022 by Mitch G.
It is sad to see good businesses not be able to retain good employees. I had been coming to this location for close to 2 years as a very happy client. Brittany was a fantastic groomer and I had recommended her and this Petco location to many friends. I was sad to see her leave, because she was great with the dogs and had a truest customer centric attitude. I had such a positive experience here that after her departure I had stuck around to use another groomer (Jada). My experience with Jada was a complete 180 from my experience with Brittany. She was rude, clearly overworked (mentioned she was the only groomer they had for December), made comments regarding my dogs health she was clearly not trained to make. I can confidently say that I will not be going back to this establishment. It seems like this business is not staffed or trained to be able to provide the type of customer service we all want. I hope that they can address these issue and get back to the quality service they were once known for.
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November 2022 by Steph B.
I highly recommend this a Ellicott City location. I always have a pleasant experience and can always find what I'm looking for. Nicole, the manager is awesome! She is always so friendly and helpful, going over and beyond... For example, this morning I was trying to redeem my free bag of food, but having an issue with the App. Nicole was so patient and didn't stop until the issue was resolved!
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February 2022 by Kylie W.
Lucy graduated from her Petco class today! We're constantly working and training every day, but you can never have a strong enough foundation, and I love taking classes with her where she doesn't have to necessarily be "working" but she can still use her brain and sharpen up what she already knows. Next month we take our CGC class, and then it's going to be exam time! Not only did our class helpe us refine our basics in distracting environments, but it also made us a lot more confident for the CGC, and I can't wait to take the class and test. I definitely prefer Petco's training methods too- we've been to Petsmart as well, and at Petco I have more freedom to work in my own training style with what we're learning. Petco also has superior safety protocols in place, including a three feet rule between pets! This both impressed me and made me feel great about taking Lucy here because I knew she wouldn't be getting harassed by another dog. Whether you're looking to socialize a new puppy, work with an adult or senior, or hone the skills you already have, Petco is a great choice. Lucy is enamored with our trainer, Jackie, and if I could I would talk about our dogs together all day long! I have nothing but good things to say about working with Jackie. She is so kind and flexible with her clients, and as an aspiring dog trainer myself I hope I get the privilege to do some work in the field alongside her someday.
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May 2021 by D.D. E.
We took MJ to Petco in Ellicott City for a new leash and Sharon was more than helpful. She suggested checking the clearance section and when what we were looking for wasn't there, she proceeded to go online to see if any of the other stores close by had one. To top it off, she called my phone for me after I misplaced it! A Truly above and beyond customer service; I would give 100 stars if I could!
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January 2021 by James Brown
Tanks are contaminated!!
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August 2020 by Mckenzie R.
I have been taking my beagle/bichon to Brittany Schaefer for 3 years now. My dog is my baby and I have always heard horror stories when it comes to grooming and I was so nervous to drop him off for the 1st time. I walked into the grooming salon & instantly felt at peace with how welcoming the whole team was, especially Brittany. Brittany guided me with how I wanted Thor groomed since I had no idea! His first cut we started off small but each cut we changed it up but by now, I just drop him off and dont even have to specify! Thor always comes home just the way we like him trimmed and smells so clean! I never EVER have a complaint which as we all know, can be very rare. Brittany has even taken some pictures of him while getting groomed so we can see how he does! Britany is always done in a timely manner. Brittany is a fabulous groomer and I have no doubt the rest of her team is just as great! Did I mention I drive 30 minutes just to have Brittany groom our dog? She is that great!Pictured below is both my dog & my mother in laws dog. They are siblings.Thanks so much Brittany for taking care of our babies and being so AWESOME!
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August 2020 by Kay H.
This is in reference mostly for the non-existent customer care.I ordered online, made a shipping error and contacted customer care.They said they could not modify, but could cancel. Immediately after (3mins into the conversation) they said they could no longer cancel. Now I have to dispute through my credit card holder and will go through chewy to my new address so my dog can get her food.Offer solutions if you expect a customer base , no reason to show loyalty here. Taking my cash to a more respectable business model.Petco:It's obvious there is no concern in your comment. There is no offer for a resolution or addressing me actually not getting service to begin with.
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December 2019 by Brooke M.
DO NOT COME HERE FOR GROOMING. I have gotten my dogs groomed at this location several times with at least 3 different women and each time I have had the exact same experience. Extremely rude and unpleasant customer service- no effort to be friendly whatsoever and any issue that arises is made to feel as though it is your fault (even when it's clearly not). April tried to get my dog's grooming over with as quickly as possible and just shoved him back in my arms when she was done. The manager became extremely defensive when I tried informing her about my negative experience. She was borderline yelling at me about how "they are the best groomers on the east coast" and the issues that people have are always because of something they didn't understand on their part. I have not had one good experience with these groomers and after speaking to the manager, I can understand why. You can pretty much get the same quality grooming (or much better) anywhere else.
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September 2019 by Steve G.
Petco grooming at the Ellicott City location was fabulous. We have a brown lab and Diana did a super professional job. Had several services done but the two that stuck out above and beyond were the desheding and nail buffing. His nails look the best I have seen in 9 years. His coat is soft and thinned out perfectly. Diana is a true asset to Petco. Thanks
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July 2019 by Charles R.
Great customer service, and service all dogs unlike PetSmart's groomers who don't like large breed dogs.
