This Old Navy location in Ellicott City is described as a clean, orderly, and well-maintained store. Reviewers find it easy to navigate and consistently note its cleanliness. The store offers a wide selection of fashion for the whole family, including women's, men's, kids, and maternity clothing, from casual basics to seasonal items. Shoppers highlight the good deals and fairly low prices, often recommending the clearance rack for great finds, though regular sales can sometimes offer even better value. The associates at this store receive frequent praise for being extremely kind, friendly, helpful, and personable. Specific helpful actions mentioned include assisting customers in finding their correct size and fit, checking on them, and price matching items that are cheaper online. Staff are also noted for efficiently managing long checkout lines. The overall atmosphere is enhanced by a pleasant music choice. Customers report positive experiences that make them definite about returning to shop again.
Customer service was nice, line was long but it moved before another employee came up to assist. Stock was organized.
April 2025
This location is phenomenal! They had petite options in my size (XL) and Kristin D at the register made some great recommendations for color combos and layering-- THANK YOU KRISTIN D! I'll definitely be back to this location. And the sales were great.
June 2024
I’m very happy for old navy shopping today morning counter 10 am staff she was very helpful
