-
September 2024 by John-William DeClaris
O'Donnell Honda is the place to buy your Honda. Manager Brian Schwenk runs a great shop. He and his staff know their cars, they treat you with respect, and they make a deal that you feel good about. The staff at the showroom and the service center are polite and they take the time to ensure your needs are understood and considered.
-
September 2024 by Stephanie King
Always great service. Oil change quick and friendly.
-
September 2024 by MB Halsey
Salesman Kenneth Kang was absolutely AMAZING! We sadly had my partner’s Hyundai stolen 3 weeks ago. It was a commuter car, but we had hoped to make it another year before replacing it with something nicer (but also good MPGs and space for his tools), but obviously the car being stolen, and then totaled, forced us to bump up our plans.
I had been purchasing Hondas for 16 years from Jim Coleman in Clarksville, and had stayed extremely loyal to them, so they were our first stop. However, they’re now under “new management” and found them to be extremely stereotypical creepy car salesman. They pestered us endlessly, refused to accept what we could afford, keep pressuring us- oh, and “accidentally” kept my license. We believe it was done to force us to return.
The next day, we were already exhausted by the car shopping process, but decided to try O’Donnell as we were near by. We were greeted by Kenneth Kang and immediately felt at ease. No pressure, no attempts to keep us there, in fact I was surprised to find out they were due to close at 5pm on Saturdays while we were there that afternoon, and would also be closed on Sunday, giving their team weekend time off. How a business treats their employees really matters to us- and this was such a stark change from Jim Coleman and them begging us to stay after closing at 9pm and promising we’d be done by 12-1am with the “deal,” even after I’d said multiple times that we needed to go pick up our kids and that we’d only come to test drive and potentially apply & nothing more. You’d think I would’ve proven myself as a loyal customer who would return- but nope.
O’Donnell clearly values their employees, and clients. Upon meeting with Ken, we explained we’d like to do a few test drives and potentially apply and then leave and allow the rest of the details to be handled while we were away from dealership- again, absolutely zero pressure, and replied he was completely fine with that.
Sadly they didn’t have the car we were looking for, which, I’ll admit, was EXTREMELY specific. We left that day feeling bummed, but we were ready to settle for the car we’d test driven, even though it was far from what we’d wanted. Thank goodness we decided to wait until the following weekend before heading back, because within 5 days, Ken found us the exact car we wanted, literally almost to the T. It even has remote start- a MAJOR plus as my partner leaves for work at 3am and in the winter in MD, it’s never fun getting into a freezing car. The car had just been traded in, and he immediately put it aside for us and sent us photos & the details via email.
We jumped on it immediately. We were then able to send all documentation the financing department required- proof of income, licenses, insurance verification- the basics. Easily 80+% of this process was handled via text, email & phone calls- absolutely ZERO time hanging around the dealership waiting- which has always been my experience at other dealerships.
Due to the car’s low mileage (under 30k!) and it being a 2021, it was pushing the budget, but with Labor Day weekend deals + end of the month, Ken was able to get us in the car for just $30 bucks a month over budget. That includes a full warranty + gap coverage! We hadn’t planned to get a warranty, but I’m so glad we did.
Best part- my partner had experienced a rough week at work and was feeling very discouraged due to not being able to find the perfect car, as well as the violation of having his car stolen. To say he’s been stressed is an understatement. I told Ken I wanted to surprise my partner and he was ready to go along with my sneaky plan 100%. He had the car ready to go, had all the paperwork done & ready. We were able to show up, surprise my partner with the car (& video his shock & smile!), test drive, sign everything and leave within 20 minutes!
Ken & O’Donnell now have a customer for life! I honestly can’t express our a
-
September 2024 by Jawad Sarwary
Worst customer service ever.
-
September 2024 by Martin Biernack
If you are in the business of buying a new car or trading your car in. This is the place to do it! I just purchased my second vehicle here and each interaction was nothing but the best. I used Shayne Wilson who has went above and beyond for me and I can’t thank him enough for everything. He is the best salesman at Honda so definitely use him and you won’t go wrong.
-
August 2024 by Víctor
Kenneth provided us with excellent service, made the process smooth and exceeded my expectations!
-
August 2024 by Jerry Noss
First class in every aspect of the transaction. Special thanks to Terry Askin and Brian Blevins who patiently ushered me through all the details
that define the process of buying a new car. Their manifest concern for
my personal comfort and satisfaction is greatly appreciated.
-
August 2024 by George Casanova
Dropped in for a tire pressure sensor light and an oil change they had me out quickly, pricing was reasonable and everything was perfect
-
August 2024 by Sreekanth Marrikanti
I had a great experience in buying car at O’Donnell Honda. Robert was so patient in showing available options and everything went so smoothly
-
August 2024 by Tanya V Rush
O'Donnell Honda's Service Center has been wonderful to me. Steve Larkin is my service representative, and he consistently provides me with quality service. He is patient, answers all of my questions, and provides thoughtful recommendations to my concerns. In addition, the Manager, Jerry Furr, is great! I gave them five stars!
-
August 2024 by rose mcgee
I have been taking my Honda to this site for a couple of years and they have not failed me yet in servicing my car. My sales person is Steven and all I have to do is get into my car and drive over to their site. Steven lets me know in "English terms" so that I can understand the ins and outs of the problem.
My Honda only goes to the Honda dealership on Rt 40. No better place to go is you want good service.
All the sales associates are friendly and smiling all the time.
-
August 2024 by Frank Ladanyi
Always takes care of me. Great service and very friendly!
-
August 2024 by Sheila Gilger
Excellent experience from requesting the specific vehicle, test drive, trade/in, financing, and pickup. Door to door wonderful! Love my new Honda!
Thank you, Shayne Wilson
-
August 2024 by Israel Pradeep Kumar Gujjarlapudi
Great Service in a very short time. Highly recommending.
Thank you
-
August 2024 by Connor Morrissey
Had a great experience buying a new car from O’Donnell Honda. Stan Bailey was a pleasure to work with and made the process easy.
