“Excellent Customer Service. I went to the Garden Center in Ellicott City Maryland
As soon as I came into the store, it was a warm welcome. The garden center guys told me to pull up to the shed and they will load up the truck for me. This is how you treat your customers. I will return to this store anytime. Keep up the great work.”
“Eric at their customer service desk is phenomenal. I found a mower on the website that indicated it had a clearance price, but it only applied in-store. It was a great price for a really highly rated mower that I had been searching for quite a bit. The website said the store had limited stock. I ran down to the store. Eric looked up the SKU and it appeared the mower was all sold out. Having thought I missed out on it, I turned to leave the store. Eric stopped me and offered to walk me outside to show me what mowers they had available. Lo and behold, when we got outside, there it was - the mower I was looking for. I'm not sure why it didn't show up when he searched for it in their system. However, had Eric not taken that extra step, I certainly would have missed out. It may seem like a small thing, him taking that extra step, but I was so incredibly appreciative that he did. It's hard to find that kind of customer service these days, but Home Depot has it with Eric. Give that man a raise or a bonus! Dedication like his is how you keep customers like me coming back time and again.”
“I rented a pressure washer at this Home Depot today. It was a very pleasant experience. The employee that helped me was obviously a hard worker and very personable. I’ll be honest that this was quite possibly one of the best experiences I have ever had at any Home Depot or Lowe’s. I would definitely return here to rent more equipment.”
“This store has been here for over a half century.. The quintessential country store for gardening, yard, fertilizers, animal feed, odds and ends, etc. The staff is always friendly and knowledgeable about a variety of products. They have items you just cannot walk into your local average supermart and get. I had an ant problem on my balcony and they had products i needed but could not find across the street at my local Safeway. I always enjoy talking to the staff at the cashiers counter there. Visit them!!”