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December 2023 by MARIA HILTON
The staff @ Midas were very helpful and polite. I would recommend them to anyone who needs service. The Catonsville and Ellicott city locations.
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November 2023 by David Booze
What started out as a very disappointing experience with Midas ended up being quite positive, thanks to Dana.I brought my car in to Midas last week for an oil change and tire rotation. First, I was told that it would take ~45 minutes to get these done, as had an appt scheduled. It ended up taking ~2.5 hours. On top of that, after I returned home, I discovered that the tire rotation did not occur.I visited Midas a day or so later to express my concern and displeasure, and Dana immediately stepped up to empathize, apologize (it wasn't her fault) and work with me to make the situation right.Today that occurred, as Dana fit me into their schedule at a time convenient for me, and got the tire rotation done very expeditiously.As I told her, customers do remember when mistakes, omissions, etc. occur, as everyone's time is valuable and no one wants to make an extra visit to get something right when it should have been done that way originally.But, equally important is how the business responds once made aware of a problematic situation, and that's service recovery. In this case, Dana was totally successful in that regard, and my family will use Midas again. Perhaps as soon as tomorrow...Services: Tires
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November 2023 by VT Al
Brought my car in for an Oil Change and Tire rotation. Waited 90 minutes. The young technician didn't rotate the tires and drove the car out. He didn't say a word and pointed to the front office. I checked and noticed my tires were never rotated. $79 + shop fees + taxes = $92 for just an oil change. Dealership prices. At least they are local.
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November 2023 by Paulette Henry
Service at this Midas is always top notch. I’ve never been disappointed bringing my car in for any type of service. The staff is friendly and knowledgeable.
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November 2023 by C N
Let's see where do I start?.....I've been going to Midas for quite awhile but all it takes is one experience to ruin the overall experience. I was there recently and had an issue with my car making loud noises while idling. They pointed out quite a few things from needing to have the catalytic converter replaced, an exhaust leak, etc. To where they just recommended replacing the entire system (would $2000-$3000, give or take). This doesn't steer to far from the logic of, one thing goes wrong, throw the whole thing away and buy a new one. Working in I.T. I know this logic is non existent, anyway I narrowed down to just being an exhaust leak and after buying the part, plus labor, ended up costing around $400. Lastly, dont pee and my leg and tell me its raining, when its not. This was very disappointing coming from Midas and just minimized my entire experience as whole since going there. Is this the new practice to expect as a customer?
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October 2023 by Rob Yaffe
Had some issues with my brakes and shocks, and needed to keep it running safe for taking my son to daycare each day. Jacob at the front was very professional and straightforward. Had my car back the same day, and they were even willing to squeeze my wife's car in for an oil change when we arrived to pick up my car.If I could give a 6th star, I would.
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September 2023 by Brian Shadrick
I was having issues with uneven tire wear and some instability the front end of my older BMW...enough so that it felt unsafe to drive. I called and spoke with Dana, who listened attentively and worked hard to fit me in the next morning. While the repair was costly, and the repair took all day, the team kept me informed and walked me through every step of the process. From physically showing me the issue to price shopping for parts, I felt confident taking their recommendations. I can't say I'm in a hurry to go back, but if I have car trouble in the future, I know who will be getting my first call.Services: Tires
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August 2023 by Beverly Beyer
Wow. We were heading out to the mountains of WV for a short vacation. Doing my pre-trip safety inspection of our old Forester, the day before, I noticed (too late) that the pads were wafer thin.On a lark I drove to Midas and asked the lovely, friendly, and efficient young lady (Dana) what the chances were of getting all four brakes done that day. Pretty good! she told me.They took care of everything that day and I had the sweet confidence of driving up and down steep grades though the mountains with firm, and silent, brakes getting the job done effortlessly.Then, a day later, I got a text from Rich, the manager, asking how they did and if everything was good. You don't see this kind of service too often anymore.Highly recommended(BTW, this review is under my wife's name. I guess because it's her car? My name is Otto.)
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August 2023 by Jasmine
I made an appointment at this location in Ellicott city, MD for a routine oil change, I make the appointment over the phone and I let them know of the coupon I received from them to my email which stated 29.99 for regular oil change and 59.99 for full synthetic oil change . When I showed up for my appt the young man Jacob quoted me my total of 87.77, I told him about the coupon I received and he immediately says oh that must be expired and we dont take that coupon at this location. So I showed him my coupon and gave him the bar code number then he processed it in his system, so now my total is 77.70, which is fine, but then as I'm still waiting for my vehicle another lady came in to pick her vehicle up, he did the same thing to her, he quoted her one price and she mentioned her coupons then he re-adjusted her total price which was lower than what he told her at first. I really dont like that at all. Why play these little game with people, like seriously, dont do that. I'm Not coming back to this location. I had a Much better experience at the Marietta Gorgia location and that was my first time at midas.
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August 2023 by Zoe Schoenfeldt
They did an amazing job fixing a broken radiator on my 2005 Mustang, the cost was a lot less than I anticipated. The crew here is great!Services: Air & cabin filter replacement
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August 2023 by Orlena Robinson
The gang at Midas was great as usual! They didn’t oversell services when they very well could have. It’s nice to have a mechanic that we can trust!Service: Brakes
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August 2023 by Mike K
I went to Midas in Ellicott City for a muffler issue without an appointment. They were able to fit me in to look at the issue and then fixed it that same day. Exceptional service at a reasonable price! I highly recommend them!!!
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August 2023 by Joshua Hixson
I’ve been using them on my fleet vehicles for a few years now and they never disappoint. They’ve replaced a transmission, brakes, alignment corrections, oil changes, and tire rotations and I’ve never had an issue. The team at this Midas is always on point.Services: Transmission
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July 2023 by Adam Sears
My brake fluid kept emptying and the brakes were acting wonky. Came in here on short notice and got seen promptly and professionally. These guys definitely bring out that good old fashioned family owned business feel instead of the uptight corporate feel. It's a bit out of the way from where I live but despite that I will be coming back to this location for anything else I need done. These guys are great. Highly recommended. Scott in particular went above and beyond. Wanted to throw a shout out to him and the great job he did.
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July 2023 by Julie Anbarchian
The Midas in Ellicott City has great customer service and always does an excellent job of fixing any problems with my car that may arise. I think the prices they charge are reasonable and comparable with other places I've gone. And they always explain to me in detail what is happening and get me in and out the same day which I really appreciate!!
