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September 2023 by Ronda Sinclair
I have always liked NTB and they used to have GREAT customer service and availability. Within the last couple of years that has not been the case. I'm not sure what has changed but I do know having manpower availability is key. I mean, it's not just one location it's several in the MD, PG County and Howard County locations. If you are unable to schedule services where the customer can wait, please note that when the service is scheduled online or a quick courtesy call to customer prior to the appt. would be great. I did have a great experience last year and did a review and survey on the customer service for that location but that was the last time. Very sad.
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August 2023 by Andrew Wasyluszko
Made an online appointment at the Ellicott City NTB for a full synthetic oil change the next day. Applied a $20 discount and took a screen shot of the final price (less than $70 including taxes and fees).Was told by Mike upon my arrival that they didn't have the oil filter for my Caddy in stock but could have it delivered in less than 30 minutes.Fine. I showed Mike the picture of the online receipt to confirm the price. Even though he kept insisting that the vehicle needed 8-10 quarts of oil (it only needs 3.7), not once did he say he wouldn't honor the price in the screenshot.When the work was done and I went to the counter to pay, the charge had morphed to well over $130 prior to the $20 discount. Mike tried to argue, among other things, that the online price didn't include an oil filter!It wasn't until I threatened to cancel an online tire order, also made the prior evening, that he caved and agreed to the quoted price.But it doesn't end there. The drive home is less than a mile. Parked the car and noticed a burning smell as smoke began to billow from the hood. Will be filing a complaint with NTB in the morning and buying 4 tires elsewhere.Full disclosure, I've never had a problem at NTB before.
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August 2023 by Rafi Lurman
This used to be a decent location that we went to from time-to-time and had good results but this evening (8/17) had a horrible experience. Horrible customer service that I feel NTB corporate needs to know about. In the evening we called and asked if they can fit us in to get a tire patched. They said we could come after 5. After dealing with traffic and riding up there, the guy said it's too late and could not take us. This is despite telling us we can come up there and they can do it at that time. So we were lied to and went up there for nothing with a nail still stuck in our tire. Judging by recent reviews, this place has really gone downhill and I hope NTB corporate is paying attention and does something about it.
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July 2023 by Brian Miller
And again great job. Had oil change and front end alignment done. Even though are short staffed they got my work done done in a very reasonable time frame. Always happy with work done here. THANKYOU
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July 2023 by Evgeniy
Super fast service! The staff are friendly and professional, especially Mr.Charles Streeter. He does a good job! Thank you!
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June 2023 by Austin Frye
Poor communication/customer service. Manager seems to make it everyone else's problem that he only has 1 tech. Vehicle is still not fixed after 3.5 weeks, all just to be told that it needs to go to the dealership to be repaired. Horrible experience-if you cannot provide a service then just communicate that to your customers.
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March 2023 by Waleed AbdelAzeez
I have been coming to this NTB for several years now. Always a great experience.Mike is one of the most honest mechanics I know and it trickles down to the rest of the staff.Very refreshing!
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March 2023 by Paul Lamari
Everyone was polite, reasonable, helpful and Professional. I had a great experience. They got my tires on, alignment done, and back on the road in a little over an hour. Would recommend !
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March 2023 by Marcus S
Came in today! Service was amazing! The techs were helpful and didn’t push any services on me! Got me in and out and provide me with solid estimate for the next set of work.Good job!!!
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February 2023 by A Ram
This place is a worst customer service place. I just talked to a guy , Mike on the phone. Very rude. This is the second time. I made an appointment to rotate tires through the web site for 5 PM today, and this guy wont guarantee my appointment. I bought my tires from this store. If something happens to my van, I will sue this place.
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February 2023 by Joy Reber
Had a great experience at this location. Arrived early in the day without an appointment for an oil change and 4 wheel alignment, and was on my way in under an hour. Very well run operation. Thank you!
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February 2023 by Vance Chambliss
5 stars all day. Shout-out to Charles and Mike. Always accomading and professional. These guys are honest mechanics who don't up sell you on maintenance you don't need. Reasonable pricing with parts and labor as compared to other local outfits.
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February 2023 by rachel armstrong
Charles was excellent and helped us while giving us a lot of information about the car and was pleasant to buy from, definitely recommend.
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February 2023 by Lynne Gaylord
NTB got my car in quickly for a tire patch. They were very friendly and professional.
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January 2023 by Denzel Davis
Excellent service! I always recommend setting up an appointment in advance to avoid a long wait. Customer service is very good no complaints here. I would recommend this shop to a friend.
