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“EDIT: Google maps still appears to show the location incorrectly.. The store is beside JJ Liquors.
Lots of used clothing collection..
Toys are at the front and back end..
Infant/toddler Cribs, Shoes , bikes etc., Are available”
“I had some returns and was in the area. The returns were quickly done. I decided to check out the store and had an armful of clothes. An associate brought me a cart. An amazing experience from start to finish.”
“UPDATE: Talked to customer service for Lifetouch Photography and JCPenny, the managers were SUPER helpful! They allowed me to schedule a reshoot which, by the way, was an EXTREMELY great experience with Austin! He was patient, kind, and gave direction for our family to look our best and feel comfortable. I appreciate the staff who were able to capture and retake the memories with our family. Thank you for your time and assistance with the matter. I give this review 4 stars since I would’ve liked the positive experience to have happened the first time we took photos other than that, I left the studio with a smile on my face and will continue to have my family photos taken at JCPenny! ?
Original Review: Been coming here for over 3 years and never had an issue until today!!! I just had a baby and wanted family portraits. My photographer, Summer, was rude and picked THE WORST photos taken for the digital album. Paid $130 just for my eyes to be closed in some of the photos and my youngest daughter’s face covered and didn’t even get to do the proper family portrait positions. Very unhappy with the quality of the photos since she rushed through it and don’t take the time to make us look our best which is her job. Have not been able to reach a manger or anyone after taking the JCPenny Survey and don’t plan to come back to the Columbia Mall location or maybe any of them for that matter. Look at the photos and tell me that you wouldn’t be upset that out of the 35 taken these are what she picks! These were the only 3 i had with my daughters and each one of them is awful! Eyes closed in one, her face covered in the other, and hair is messed up in the last one. UNACCEPTABLE”
“Bought 2 outfits! My grand baby is leaving the toddler size. Staff informative and so helpful in figuring out sizing and providing the outfits that would fit. Excellent service! Thank you!”
“4Apr.2024 Clean and organized store. Bring your own bags to carry your purchases out. The store charges 10 cents for shopping bags. We always have our own recyclable shopping bags.”
“I had an excellent experience with Lamar. He was helpful, attentive, and went above and beyond to assist me in finding the perfect items. I highly recommend this store for their outstanding customer service.”
“Large selection of merchandise and the greeting was friendly. This will also be my emergency store to- go- to, since the big department stores are geared to online buying. Hats To Hose, selections are very nice...”
“The manager at this Columbia, MD location is simply wonderful. She is so diligent and helpful to ALL of the customers/guests who come to this H&M. She helped me today (Sunday) find a cute striped skirt and I could not thank her enough. I was so happy, I said, 'How did you do that???' H&M is so lucky to have her as their manager of this store.”
“Cool... cool...
This place is pretty cool.
I've visited a few times since they've been open.
Great location, spacious and convenient parking lot.
I either leave w nothing or everything, including the fixtures !! Lol
The store is overall set up well. I normally can walk to whatever I'm visiting for.
Great options and sizes.
Clean dressing room.
Employees are ok. They could be a little more enthusiastic and pleasant. A work in progress, I'm sure.
Yup, I'll be back !!”
“I "like " this outlet store; however I notice it's usually one(sometimes 2) cashier's at the most and the line is usually very long.The store was clean, somewhat organized not as welcoming but OK for the great prices, I'd visit again.No one greeted us as we walked in as in the past.”
“First time going inside after three kids. Nice clothes about on par with Ralph Lauren in style and quality. A little out of price range unless we get clearance. Lots of clearance available online.”
“I love that they keep lot of items are 100% cotton. Being allergic to so many synthetic fiber I have very little option. More over most of those synthetic fibers have possibly higher carbon footprint. Talking about environmental friendliness. I think it is time for all fabric maker think to be more innovative I hope and believe Eddie Bauer will be pioneer in that.I am very pleased with their customer service. I usually ware same clothes for multiple year and their clothes are durable. If you find threads and stitch threats are coming off. I think you can exchange the item for a new one of same or lower value or even a higher value if you pay the difference. Please keep your membership information updated for those costumer's service.”
“We shop here alot! Great prices and even better sales and discount coupons. My daughter loves their t-shirts and jeans! I got this cloud outfit from there over the pandemic and it's held up! My daughter got her shirts and tights from there and same for my sons! We have lots of Old Navy and The Gap ❤️❤️❤️”
“The manager and other employees were extremely kind to me and my family. The level of customer service we received was above and beyond. They were the best kind of humans.P.S. to the employees if you see this…the family photo shoot went great and we couldn’t have done it without you. Thank you again!!”
“I need stock in this store I have one grandchild and she is a walking Carter's ad. I won't buy me anything but when it comes to her this store gets all my money”
“Very friendly staff. I was greeted by several employees. Unfortunately the store is very small and difficult to maneuver a stroller through the few aisle. With Covid19 restrictions, the store capacity should be 10 but I counted around 14 ppl in at once. I wouldn't shop here in the evenings it just seems the store can crowded very fast but in the morning it would be ok.”
“The store is always messy. The price can be better IMO. However, they have very cute accessories. I love shopping, but I usually don't feel comfortable spending too much time here.”
“Customer service is outstanding here. Everytime visit, leave here pleased. It's a fantastic shopping experience. Sales are fantastic. The gentleman with the red dyed hair is super approachable. Best True Religion ever been to.”
“I seldom take the time to write store reviews, but I felt compelled to do so on this occasion due to the exceptional service I received from the manager, Steven. His customer service skills were truly remarkable - he displayed utmost politeness and helpfulness throughout my shopping experience. He went the extra mile to ensure that I had a positive and enjoyable experience, and I am sincerely grateful for his efforts.”
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“My rating is based on how this Old Navy measures up to other locations. It's great! Just as clean and orderly as expected. If you like Old Navy, you'll be happy with this one. If you're new to Old Navy, expect a clean and orderly store with lots on offer for fairly low prices. Check the clearance rack for great deals.”