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March 2024 by Katherine B
Extremely easy to work with, attentive staff and no pressure to buy a car you don’t like. Syed was great to work with!
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March 2024 by myra wieman
Greeted by friendly professional staff. Used QR code to get my code to sell the vehicle. Shortly thereafter we had a quote (exact dollar amount of our online quote) and quickly was seated to do paperwork and receive check by another professional friendly employee. The entire process was under an hour!
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February 2024 by Megan Fox
Staff was friendly and quick to help us test drive a few vehicles l. This is a smaller CarMax with less inventory than others I've visited in the Baltimore area so if you are visiting it is best to check out their website and see what they have prior to going
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February 2024 by TK Johnson
The process was average when it comes to the ease of the transaction. I feel that the person processing the transaction should have paid more attention to details as I had to go back and correct some of the paperwork the next day. On another note, while I like the make and model of the car I purchased, I am unhappy with the number of exterior scratches that they attempted to spot paint with touch up paint. To be honest, I feel the price was high given the poor condition of the exterior of the car (ie paint). In fact, I have considered returning it since I am still in the grace period.
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February 2024 by elizabeth krausche
I actually bought and returned TWO cars to Carmax before actually buying the 3rd car - which was the winner. Carmax was excellent about my car returns and helped in every aspect of my car sale. It was effortless, efficient and I got the perfect car in the end! Thank you to James at White Marsh and Ken at Ellicott City.I bought a car from Carmax in 2018 and it lasted incredibly well and I loved my car buying experience then as well - which is why I will keep going back to Carmax.
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February 2024 by Kim Volkert
Great experience. Would highly recommend
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February 2024 by Charlene Dunkerly
Great experience! Quick and easy. Evan was fantastic to work with!
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February 2024 by Mia Schoolcraft
Jay was awesome!! Told him our budget, and in the end came out with a great car with the down payment, and a monthly payment my fiancé wanted. The process was extremely easy, and pretty fast. (Yall have to understand it’s tax season so be patient they’re doing the best they can managing customers) will come back for my car, and my fiancé will definitely come back for her next car!!
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February 2024 by Eric S
Low pressure used car dealer, great place.
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February 2024 by Stephen Shinn
We were selling a car for a relative through a Power of Attorney. We had the car appraised ,which was painless we realizes we didn't have the lien release. I took over a month for us to locate it. Carmax let us leave the car there till we found the release. Once found we were past the appraisal time. We went back, had the car reappraised ,exactly the same amount and finished the process. Wonderful experience, every0ne was so kind and helpful. Would quickly recommend Carmax to sell your car!
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February 2024 by Cynthia
The car I selected was beautiful, low mileage, arrived and inspected in a timely manner. The local sales rep (Walter) was professional, friendly and very considerate assisting with my purchase! Excellent!
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February 2024 by Kenneth Turner
The offer was the best out of 4 that I received.
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February 2024 by Rufus THompson
Everything was fine until I encountered the finance section. Very rude and unwilling to listen. MECU no longer gives checks out. This department refused to accept this, and would NOT let me move forward. This took hours to resolve. After it was resolved, with other personnel, no attempt of an apology was offered. I will never purchase another vehicle from Carmax, Ellicott City again. Salesman Jay was exceptional. Sorry they had to ruin a good experience.
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February 2024 by Maureen Byer
That was my daughter she should of waited why buy a car for a higher payment that what you were paying.
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February 2024 by Harland Abraham
I bought a Jeep from CarMax. I did all my looking and tire kicking online. Great selection of years, models, feature rich to base models.It was in Virginia and they shipped it up Maryland in the same day I confirmed my interest. The pics online were a great representation of the Jeep when I saw and test drove it.I came with financing so that saved me 2 hours. In the docs room, the person taking me thru the scores of pages was very efficient. I was even impressed that I left with actual MD plates.All in all, it was a positive experience.
