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October 2022 by Google user
Getting my oil changed was quick and easy.
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September 2022 by Rock L.
Took my brand new truck in for a recall...Truck returned with a big gash on the side panel and no one told me...Unacceptable I'm sure no harm if there's but I hope I reach someone else before you go there!
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August 2022 by Darryl S.
I recently took my wife's GMC for service...1st...the good: George and Trish in the service dept...those 2 stars are for the 2 professionals that made my time at Williams AWESOME!...Now the bad..KEVIN...his name should be Karen..this 400LB clown tried those his hands up..roll away from the desk saying..."I'M SORRY...I'M SORRY..like a victim because I asked how much longer?...I would say avoid him but in today's world The decent people will b avoided...prove me wrong wait on George or Trish..Kevin u bloated relic..RETIRE CLOWN..
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August 2022 by Erica Stubbles
Getting my oil changed was quick and easy.
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April 2022 by Tammie Price Quimby
Absolutely Mike was the best salesman thank you so much William Chevrolet and Mike
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December 2021 by Pamela Russac
There service is prompt and affordable
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December 2021 by Linda Perry Edwards
I can say I hadn’t planned to purchase a vehicle but ours was hit head on and totaled so I didn’t have a choice. It is so hard to find vehicles right now which is super frustrating but I really feel bad for the dealerships. I can’t imagine trying to function as normal as possible and struggle to have things to sell. I was very happy with Williams from beginning to end. Our salesman Randy went the extra mile to find me what I was looking for and I really appreciate it. I know it wasn’t easy. The whole sales process was quick and easy and when we moved on to the actual purchase end Will was great. He was thorough and made sure we had everything we needed. Thank you both so much for your wonderful customer service and everyone else I spoke to there was so nice. I will definitely be back when I’m shopping again. Thank you!
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October 2021 by James W.
Instead of typing out my review, let me just share the note that I sent to General Motors about my recent visit to Williams Chevrolet (10/8/21) Last Friday my wife and I visited the dealership and looked at a 2013 Equinox. We liked the vehicle, but weren't in full agreement about the price they wanted to give us on our trade of the 2018 Trax LT we own. So in the past five days since last Friday, James Robinson (the salesman) and I have been going back and forth via email trying to meet somewhere neutral on the trade value of our Trax. The price they were offering is significantly lower than the Kelly Blue Book value we found on the KBB website. When we described the Trax on the KBB site in "good" condition, the trade value range was $13,945 - $15,630. When we described the Trax in "very good" condition, the trade value range was $14,420 - $16,132. We showed these numbers to the salesman, but the best they were willing to give us was $13,500. Our Trax is in PERFECT condition, inside and out. No crashes, no accidents, nothing. The interior is immaculate. The only thing they found negative about it was the front tires needed to be replaced. And James said it was going to cost FIVE HUNDRED DOLLARS to recondition it for showing on the lot. But I still couldn't understand why they were trying to low-ball us on the trade value so badly. But today, we decided we liked the 2013 Equinox at Williams Used Cars so much, we were going to accept their low offer on our Trax of $13,500. Because my wife REALLY liked it after the test drive. And I have the offer saved in my email, which serves as a binding contract of what Williams was willing to offer. This morning James emailed me and wanted to know if I would accept their offer for our Trax of $13,500 since his manager refused to give us anything near the book value. At exactly 3:43pm today (Wednesday), James Robinson and I spoke on the phone and I told him we would accept his offer, and buy the Equinox tonight. I told him I would be there around 5:30pm. Then at exactly 4:43 (one hour later) he called me and told me "no need to come in tonight, we just sold the Equinox to someone else." At this point, my wife and I were furious and we went to the dealership to speak with the manager there. His name is Chris, and he told me he wasn't aware that we were coming down there at 5:30pm. So I guess the salesman didn't tell him a car was going to be sold within the hour. I asked him how a business can promise someone a sale, after five days of negotiating the price, and then a half hour before the sale, cancel it and take the car right from underneath us. He told me "I made a judgement call, and took the money." (his exact words) Meaning, even though they knew we were on our way there, they sold it to someone else. I then said he needs to find us something comparable, at similar pricing and similar options. And he said "I can't find another vehicle like that" - I asked him to check the network online to find something there, and got the same response "There's nothing around with the options that car had at that price" So here we are, getting absolutely lousy service from TWO different Chevrolet dealerships. Williams Chevrolet NEW car sales is one place we stopped at back in 2018 when we bought our Trax from Bob Bell. The woman we dealt with back then at Williams was snooty, and unwilling to help us with our questions. We showed her the online sale price that Bob Bell was offering on a 2018 Trax LT and she said there was no way they could sell one for that price. She tried to put us in a stripped down Trax LS for the same price Bob Bell was advertising a Trax LT. So we left Williams New Cars then and decided we'd never go back there again. But most importantly, please do not believe the story that Chris (Williams used car manager) will tell you that there was some confusion whether we were going to buy a car today or not. That is how he tried to explain his way out of it tonight. THERE WAS NO CONFUSION
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September 2021 by Joyce Hawkins
Ordered a couple parts for my 2020 Equinox that I had purchased from Williams Chevrolet. No hassle at all. The mirror part came in and they installed it immediately. No charge for removing the damaged mirror cover and installing the new one. I also ordered window deflectors. They came in when the Parts Department said they would. Great Job!!!
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August 2021 by Janet Marcotte
TERRIBLE SERVICE DEPT. We brought our 2021 Colorado in FOUR TIMES to repair the Touch screen. We picked it up again tonight and hadn't even pulled out of the parking space and it went out again. TERRIBLE experience.
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August 2021 by Janet M.
TERRIBLE SERVICE DEPT. Brought a Brand new Colorado and have had to bring it back 4 times for a defective Touch screen and its still not fixed
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August 2021 by Brian G.
I bought my 2008 gmc yukon. The first month I had it, it broke down and cost 1800.00 to fix. I called the dealership because I had only driven it 500mi. They told me that there was nothing they could do for me!! Two months later at 500 more miles I had to get an engine treatment done which Is a reoccurring problem. Now 5,394 miles later driver door quit working and emergency brake lever broke ( it looks like it was rigged on). This seems like a real LEMON. And all they keep telling me is that I bought the car as is!!! I tried reaching out to Dave Williams who I thought was a family friend, but there has never been any return calls.. keep in mind that my whole family bought cars from this guy and he can't even return my call!! I will never go back there again!!!! TERRIBLE CUSTOMER SERVICE!!!!
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July 2021 by Bill M.
I was first in line when they opened, but manager let someone who was not in line ahead of me. Bad start. Then they said I needed a new air filter without inspecting it. My Chevy Trax has 22,000 miles on it. GM doesn't recommend changing until 45,000. GM does recommend changing cabin filter, but they didn't recommend that. I had to ask to have tires rotated even though that's part of service. I had the oil changed there at 7500 and 15000 miles and they said the tires didn't need to be rotated. At the time I didn't realize the rotation was part of what you pay for, and GM actually recommends rotating every oil change. Now I realize they just didn't feel like rotating tires!! I called service manager and he confirmed that NONE of the recommendations they made regarding filter changes and tire rotation were what GM actually recommends. So they are either inept or dishonest. Service Manager said Mr. Williams was going to call me but he never did. So I'll have to conclude they don't care.
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May 2021 by Virginia Casey
I went to the quick lube for oil change. I had the coupon from their website and showed it to the mechanic helping me (BTW he was great!). He went to his manager who came and had me send the coupon to his email. This is certainly not my first oil change in this car or my previous Ford hybrid. Shortly after the mechanic said they have to take off a panel and charge me another $15. I have never had this added charge in all my oil changes. I didn’t argue. I just wanted it done and get on my way but I feel they ripped me off. The coupon was on their website and the disclosure said nothing about this added charge. I just will never go back.
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January 2021 by Dale W.
Bought used car 3 months ago, decided it was too small so went to trade in on new car. I knew we would loose money, maybe a couple thousand after driving it off the lot. They offered to buy it back for 9,000 less! Loyalty to returning customer is not their value, just $$ , lessened learned, will not return
