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April 2024 by bross ross
Kitchen staff has headphones in, inattentive to customers. Asked about next batch of breakfast sandwiches, no sense of urgency to make fresh sandwiches. Customer service isn’t a priority at this location!
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March 2024 by Jose Quintino
By far the worst royal farms I've been to. I paid for gas which would not dispense at the pump. I was not issued a refund and was told to argue the transaction with my bank. The manager was called over the phone and offered minimal help. Please be careful shopping here and play close attention to your receipts.
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March 2024 by Leah B
Let me tell you how much I love Mike and his team at the Elkton Maryland store #101. They are amazing and kind and compassionate. So I went in there to cash in my points. I had several hundred points accumulated, enough for a 10 piece dark chicken meal. now I’m not a person who has lots of money, so I definitely rely on points from Royal Farms so I can feed myself and my family a couple times a month for a very reasonable price. And of course we love Royal Farms chicken. It’s the best around here.. however, for some reason, the app was completely down and not allowing me to access my points. It kept giving me a weird, “oops PX1L…..”error message. I was kind of freaking out as I am down to my last $20 until payday Wednesday and I have two young girls to feed. I was trying to stay calm and I asked Mike if he could help me because I tried logging out and logging back in. I even called another store nothing was working. Mike came to the rescue like a soldier riding into battle on his trustee stead!! He was so kind and knowledgeable, and knew exactly what to do and he fixed the situation And was able to override everything so I could feed my family this evening. We live in a world where things are just getting more and more expensive and it’s harder and harder to afford things. I cannot express to you how much Mike helped me and did it with such kindness and compassion I will always shop at Royal Farms. Please give Mike and his team (who were equally wonderful) please give Mike and his team lots of love and accolades, because they really deserve it. They embody what true kindness and a dedicated team of employees looks like.Because of them, we didn’t have to go hungry, and in this economy that means so much. Thank you, thank you thank you from the bottom of my heart. I know it’s just $15 worth of chicken for a couple hundred rewards points but it means a lot. Bless you Mike and Royal Farms store #101Leah Bennett
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February 2024 by Ryan Pollay
Gas pumps are always broken and they never have a working air chuck.
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January 2024 by Kennedy Mclean
The cashier was very nice and respectful when asking me to do this review always kept a smile on his face??????
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January 2024 by Brittany Lynne
Wish I did not have to give a star. They are by the worst store ever been to, the employe on register did not even acknowledge me or my son while standing in line. Had his headphones in while acting like he was doing something but he was just watching videos the line got long more people were waiting to be served. he still did not even say anything. Then opened up the register count money then proceeded to get back on the phone. He then decided to ring us up after someone made a complaint but did not speak thrown the items in the bag and then slammed my sons money on the counter. Had an attitude with everyone that was in line that needed service.
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December 2023 by Gerald Games
The crew at this location is the best, they all were so helpful and the chicken was amazing. I am definitely coming back!
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December 2023 by DBROWN
First time into this location, and Asia was great! Letting me know how the breakfast sandwiches tasted as well as filling me in on the 2 for deals!
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December 2023 by Natoshia Watters
The staff is always friendly and willing to help! I like this store because it's right up the street from my house so I frequent it regularly. The new manager has definitely made a difference in a short time. Thank you!
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October 2023 by Trevin Price
They almost never have what you want ready, they try to sell what's already made before they turn the fryer on to make anything else and it's a 20 minute wait IF you're blessed enough that they do that
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October 2023 by Paula Ball
Went in this morning for some gift cards. I was purchasing gift/gas cards for cancer patients. I walked up to the counter with non denomination gift cards, all customers were doing self pay. A store employee was standing there and rolled her eyes at me when she seen that I needed her assistance with gift cards. She advised me that I needed cash in order to purchase the cards. The last time I purchased, as long as they were RF cards, I didn't have an issue. Contacted a long-time employee and she verified that I could have purchased those cards. This is not the first time that the staff at this RF was to bothered to assist with a purchase.
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October 2023 by Russell Roark
This is my neighborhood royal farms...clean, organized, fresh hot foods. Friendly staff!
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September 2023 by Kaitlyn Schlopy
Super Dry Fries and Chicken. Food does not seem "hot" normally when I get Royal farms food the food is hot to the touch. Not hot at all. Disappointed with my experience.
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September 2023 by Ms. Ali
Worst Royal Farms in the area…Most of the employees are rude and unhelpful,The store is always poorly stocked and dirty.I WILL BE SO GLAD WHEN SHEETZ OPEN, SO I NO LONG NEED TO GO TO THIS LOCATION AGAIN!
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September 2023 by Ant T
Had accidentally left my phone in the bathroom and someone had stole my phone and then got into my phone somehow and cashappd themselves money and manager won’t release the video to me . And police ain’t helping with this. If I could give 0 stars I would .
